Program Quality Management and Compliance Lead
General Dynamics Information Technology
CloudITSMServiceNow
Salesforce Administrator / Release Engineer
ICF
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $81,094 - $137,860 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudJenkinsServiceNow
About the role
- Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards
- Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements
- Customize Salesforce using native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features
- Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices
- Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations
- Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce
- Create and maintain technical documentation for system configurations, release processes, and project deliverables
- Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability
- Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards
Requirements
- Active Salesforce Administrator certification
- 3+ years as a Salesforce Administrator for large production orgs
- 6+ months of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX)
- Candidate must have a Public Trust or an Active Secret clearance
- U.S. Citizenship is required due to federal contract requirements
- Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
- Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
- Must support US Eastern time zone working hours
- Salesforce Advanced Administrator certification or other technical Salesforce certifications (preferred)
- Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules) and org administration (SSO, email relay, internal & external user administration, AppExchange package management)
- Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes
- Understanding of DoD and federal government security standards and experience supporting ATO processes
- Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures)
- Familiarity with Salesforce Public Sector Solutions components
- Experience with Salesforce Government Cloud implementations for federal clients, particularly DHS or DoD (preferred)
- Prior involvement in data migration projects from legacy systems to cloud platforms
- Prior experience implementing or administering DevOps tools including code repositories, scripted actions, automated code scans
- Prior experience delivering user training or creating technical documentation
- Highly effective analytical and problem-solving capabilities; critical thinking; attention to detail; excellent communication and interpersonal skills
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