General Dynamics Information Technology

Program Quality Management and Compliance Lead

General Dynamics Information Technology

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $106,250 - $143,750 per year

Job Level

Senior

Tech Stack

CloudITSMServiceNow

About the role

  • Establishing and maintaining an efficient/effective processes to ensure the quality of products and services throughout the program
  • Reviewing, auditing, and improving program activities and work products for compliance with acceptance criteria including but not limited to Performance Work Statement (PWS), documented processes/ procedures/guidelines, and program standards and procedures
  • Implementing new processes and/or artifacts from adoption phase to maintenance phase with a high focus on consistency and measure of success
  • Issuing Corrective and Preventive Actions when there is a major non-compliance with quality or program policies, or should the program fail to meet performance standards
  • Identifying responsible team member(s) to address audit findings
  • Participating in root cause analysis and tracking of actions through resolution
  • Recommending process improvements to the PIVOT-I Team based on best practices identified within and/or outside GDIT, and aid in their implementation
  • Assisting the PIVOT-I team in resolving quality-issued action items
  • Ensuring implementation of the appropriate peer review process
  • Providing QA review of contractual deliverables and other internal documentation based on contract requirements
  • Report on QA/QC activities and program compliance to the program senior management
  • Participating in GDIT Integrated Software Engineering (ISE) Auditors Meeting to report program audit activities status and share best practices and lessons learned
  • Participating in lifecycle activities such as internal Program Management Reviews (PMRs) and Milestone Reviews
  • Coordinating with the PIVOT-I Team to determine, document, and track program-specific performance metrics and verify that these metrics are being met
  • Supporting activities prescribed in the Program Measurement Plan, Configuration Management Plan, and Risk Management Plan
  • Supporting process tailoring activities to align GDIT processes to contract needs
  • Maintaining the programs artifact and collaboration repositories per the organization’s standard

Requirements

  • Education: BA/BS degree and 8 years of experience or 12 years of experience in lieu of degree
  • Experience: 8+ years of related experience (posting also references 5+ years in one section)
  • US Citizenship Required: Yes
  • Public Trust/Other Required: BI Full 6C (T4)
  • ITIL Foundation Certification or experience working in an IT Service Management environment preferred (required to have ITIL Certification within 3 months if hired)
  • Working knowledge of CMMI-SVC v3.0 framework and auditing against CMMI-SVC best practices
  • Configuration Management experience
  • Risk Management experience
  • Agile Methodologies experience
  • Working knowledge of MS Office Suite Products
  • Creating and maintaining SharePoint sites/Teams Channels with appropriate permission levels
  • Prior experience with SOP repositories and Version/history control
  • Strong Interpersonal Skills
  • Courage to question the process to better understand and implement improvements
  • Solid communication skills - verbal and written
  • Attention to detail and accuracy
  • Ability to multitask in a stressful environment
  • Experience working remotely
  • Self-starter requiring little direction
  • Resourceful with an interest in conducting research
  • Desired: Quality Assurance/Auditor Certification
  • Desired: Certified Scrum Master, Scrum Alliance or SAFe
  • Desired: Change Management Certification
  • Desired: ServiceNow experience