Account Director
Augeo
Customer Experience Manager
Crowd Cow
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner with marketing, merchandising, and product/tech teams to identify and eliminate customer friction points throughout the lifecycle.
- Elevate support operations: enhance satisfaction metrics (NPS, retention, resolution times) by scaling best practices, new tools, and cross-functional collaboration.
- Lead innovation in customer experience: deploy AI agents, expand automated issue resolution, and design processes that scale without sacrificing quality.
- Advocate for the customer: pulse customer sentiment across segments, bring insights to leadership, and ensure our brand experience matches the quality of our product.
- Harness AI-enabled customer listening tools to surface insights, measure satisfaction, and champion customer needs internally.
- Partner directly with leadership to elevate the customer journey and strengthen brand loyalty.
Requirements
- Track record of improving customer satisfaction and retention in high-growth environments.
- 5–8 years in customer experience improvement, lifecycle management, and customer service leadership.
- Data-driven decision-maker with empathy as a superpower.
- Excellent communicator, written and verbal who can influence across teams.
- Comfortable in a fast-paced startup.
Benefits
- Competitive salary and stock option package
- Medical, Dental, Vision Benefits
- 5 weeks of Paid Time Off annually
- The opportunity to join a fast-growing, mission-driven company
- A collaborative, passionate team that values taste, thoughtfulness, and testing
- A tangible impact on how customers experience one of life’s great joys: great food
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer experience improvementlifecycle managementdata-driven decision makingautomated issue resolutionAI agents deploymentcustomer satisfaction metricsNPSretention metricsresolution timesprocess design
Soft skills
empathycommunicationinfluencingcross-functional collaborationcustomer advocacyleadershipinsight generationcustomer sentiment analysisproblem-solvingadaptability
