Cross Country Healthcare

Recruitment

• Provide leadership to a team of recruiters responsible for recruiting and placing professionals throughout the United States
• Oversee and optimize end-to-end recruitment processes for efficiency, consistency, and compliance
• Identify and implement workflow improvements and recruitment best practices
• Develop training, tools, templates, and resources for recruiters
• Manage ATS and other recruitment technology tools
• Evaluate recruitment strategies and operations using data, metrics, reports, and KPIs
• Lead and supervise recruitment coordinators, administrators, and support staff
• Provide guidance, training, and support while fostering a collaborative, high-performance culture
• Monitor department metrics, production goals, individual performance, and reporting
• Implement performance improvement plans when needed
• Collaborate with recruiters, hiring managers, and stakeholders on staffing and recruitment strategies
• Ensure communication and coordination between recruitment operations and HR functions
• Enhance the candidate experience and resolve concerns affecting field professionals
• Participate in and own interview, selection, and onboarding processes
• Develop strategic initiatives and action plans to meet professional volume and profit goals
• Align long-term team goals with short-term individual goals and clear expectations
• Perform other duties as assigned

Assistant Director, Recruitment – Education

• Recruit viable nurses for travel assignments through prospecting, referrals, and leads
• Sell travel assignments using a consultative sales approach
• Recruit, screen, interview, and evaluate healthcare professionals according to client needs
• Cultivate and expand a network and candidate pool of healthcare professionals
• Negotiate compensation packages while maintaining acceptable margins
• Develop recruiting strategies using email campaigns, social media, and other tools
• Conduct competitive market research
• Meet performance expectations for outbound calls, candidate submittals, and weeks booked
• Build relationships and provide customer service to healthcare professionals
• Attend trade shows, conventions, career fairs, workshops, and sponsored events as needed
• Complete weekly recruitment reports and special recruiting projects
• Maintain productivity metrics, candidate database files, and required documents
• Ensure traveler satisfaction through assignment planning and follow-through
• Maintain relationships with clients, co-workers, and active nurse staff
• Address nurse needs and issues through communication and follow-up
• Maintain flexible schedules to service staff requests and handle issues
• Perform other duties as assigned, with or without accommodation

Travel Nurse Recruiter

• Post job orders in CCH applications and coordinate with the Account Manager to fulfill client staffing needs
• Screen candidates, maintain a qualified healthcare professional database, and schedule and assign staff to shifts, orientations, and visits
• Manage last-minute staffing changes, replacements, and call-offs
• Ensure healthcare professionals meet compliance, licensing, and company requirements
• Partner with Compliance and Onboarding teams to address documentation gaps and reduce time-to-fill
• Assist with client orientation and ongoing training scheduling
• Build relationships with healthcare professionals, clients, and internal team members
• Prioritize client orders, prepare deliverables, and understand staffing requirements
• Submit profiles, coordinate interviews, expedite offers, and monitor healthcare professional performance
• Monitor client demand trends, provide feedback to sourcing teams, and escalate issues as needed
• Conduct check-ins and evaluations to support performance, quality, and client satisfaction
• Achieve or exceed performance metrics and participate in daily huddles
• Cover on-call duties as required, including during Business Continuity Plan activation
• Occasionally visit local clients and healthcare professionals as business needs require
• Perform other duties as assigned

Staffing Specialist – Per Diem

Program Manager

• Develop client relationships within facilities to assess and manage client needs
• Evaluate, coordinate, and report Workforce Solutions activities with organizational managers
• Implement best practices and measure performance and service delivery to improve client satisfaction
• Research healthcare staffing and managed services market trends, analyst updates, and competitive data
• Collaborate on contract terms, conditions, and bill-rate negotiations and resolve related issues
• Coordinate with brand leaders, Regional VPs, internal departments, and organizational leaders regarding services provided
• Identify cross-selling opportunities and referrals to increase client touch points and market share
• Develop and manage tools for evaluating and tracking customer satisfaction
• Review performance assessments and client satisfaction surveys; monitor, analyze, and report results and trends
• Liaise between facilities and internal stakeholders to clarify and modify work processes and staffing practices
• Serve as a resource for Workforce Solutions processes and VMS technology
• Generate and distribute utilization, activity, financial, KPI, and SLA reports on weekly, monthly, quarterly, or annual schedules
• Conduct on-site visits and relationship-building activities at system facilities; frequent weekly-to-biweekly travel may be required
• Prepare and sometimes deliver quarterly and annual business review presentations from facility to system level
• Report and distribute site-visit activities to Executive Sponsors, Operations, and Workforce Management teams with actionable information
• Act as a brand ambassador for healthcare professionals on assignment, including coordinating and hosting outreach events
• Visit current and prospective staffing partners to ensure optimal client support
• Perform other duties as assigned

• The Recruiter is responsible for managing the end-to-end recruitment process, from sourcing candidates to placing them in appropriate roles.
• Develop and implement innovative sourcing strategies to attract top talent.
• Build and maintain a strong candidate pipeline by utilizing various platforms and targeted outreach.
• Review resumes and applications, conducting phone, video, and in-person interviews to assess candidate qualifications.
• Extend job offers to selected candidates and manage the offer acceptance process.
• Track and report on key recruitment metrics to assess the effectiveness of recruitment strategies.
• Provide regular updates to internal teams and clients regarding recruitment progress.

Assistant Director, Recruitment – Education

Travel Nurse Recruiter

Staffing Specialist – Per Diem

Program Manager

Education Recruiter