Program Manager

Cross Country Healthcare

Program Manager overseeing healthcare staffing programs and facility relationships for Cross Country Healthcare. Coordinating client needs, staffing partners, reporting, service delivery, and on-site visits across facilities.

Posted 8/5/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, workforce solutions staffing, and performance measurement to enhance client satisfaction. Proficient in utilizing VMS technology and conducting data analysis to inform strategic decision-making.

Highest-signal resume keywords

Workforce Solutions Staffing ExperienceClient Relationship ManagementData Analysis and ReportingExceptional Communication SkillsProactive Strategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisPerformance MeasurementClient Satisfaction EvaluationAccount ManagementStaffing Industry Knowledge

Soft Skills

Exceptional CommunicationCustomer ServiceAttention to DetailMultitaskingTeam Collaboration

Tools & Technologies

VMS TechnologyMicrosoft WordMicrosoft ExcelMicrosoft PowerPointWindows Operating System

Industry Keywords

Healthcare StaffingManaged ServicesClient Touch PointsMarket TrendsKPI Reporting

About the role

Key responsibilities & impact

Develop client relationships within facilities to assess and manage client needs
Evaluate, coordinate, and report Workforce Solutions activities with organizational managers
Implement best practices and measure performance and service delivery to improve client satisfaction
Research healthcare staffing and managed services market trends, analyst updates, and competitive data
Collaborate on contract terms, conditions, and bill-rate negotiations and resolve related issues
Coordinate with brand leaders, Regional VPs, internal departments, and organizational leaders regarding services provided
Identify cross-selling opportunities and referrals to increase client touch points and market share
Develop and manage tools for evaluating and tracking customer satisfaction
Review performance assessments and client satisfaction surveys; monitor, analyze, and report results and trends
Liaise between facilities and internal stakeholders to clarify and modify work processes and staffing practices
Serve as a resource for Workforce Solutions processes and VMS technology
Generate and distribute utilization, activity, financial, KPI, and SLA reports on weekly, monthly, quarterly, or annual schedules
Conduct on-site visits and relationship-building activities at system facilities; frequent weekly-to-biweekly travel may be required
Prepare and sometimes deliver quarterly and annual business review presentations from facility to system level
Report and distribute site-visit activities to Executive Sponsors, Operations, and Workforce Management teams with actionable information
Act as a brand ambassador for healthcare professionals on assignment, including coordinating and hosting outreach events
Visit current and prospective staffing partners to ensure optimal client support
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Minimum 3 years’ experience in a clinical setting, including medical, allied, or nursing, or in the staffing industry
Workforce Solution staffing experience strongly preferred
Prior management and operations experience strongly preferred
Experience in account management or involvement in a large staffing account is a plus
Computer literacy and effective use of Word, Excel, Windows, PowerPoint, and VMS technology
Ability to listen effectively and understand and evaluate clients’ staffing needs
Exceptional communication and customer service skills
Ability to work independently while contributing as a team player and meeting team goals
Excellent attention to detail and analytical ability
Ability to handle multiple tasks in a fast-paced, high-pressure environment
Ability to communicate and work harmoniously, respectfully, and supportively with internal and external clients
Ability to educate and motivate team members toward MSP and company goals
Ability to maintain a high level of confidentiality
Ability to act as a professional role model
Ability to work professionally and calmly with uncooperative or difficult individuals
Proactive strategic thinking and execution ability
Ability to work in a fast-paced, highly competitive, changing industry while maintaining customer focus
Strong multitasking and prioritization ability

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cross Country Healthcare Website LinkedIn All Job Openings 1001 - 5000 employees 🏥 Healthcare 🎯 Recruiter ☁️ SaaS 💰 $3.8M Post-IPO Equity - Cross Country Healthcare on 2004-08 Healthcare
Recruitment
SaaS Cross Country Healthcare is a healthcare-focused staffing and workforce solutions company. It provides clinical and non-clinical staffing services including travel nursing and allied assignments, locum tenens for physicians and advanced practice providers, per diem/local staffing, permanent placement, school professionals, home health/PACE services, and executive/interim leadership placements. It also offers employer-facing workforce solutions such as MSP/internal resource pools, locums vendor management, on-demand crisis staffing, international solutions, and recruitment process outsourcing, plus a technology platform (vendor-neutral VMS/Xperience), analytics/insights, and related advisory services. Program Manager 🔥 7 minutes ago 🏢🏡 null – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop client relationships within facilities to assess and manage client needs
Evaluate, coordinate, and report Workforce Solutions activities with organizational managers
Implement best practices and measure performance and service delivery to improve client satisfaction
Research healthcare staffing and managed services market trends, analyst updates, and competitive data
Collaborate on contract terms, conditions, and bill-rate negotiations and resolve related issues
Coordinate with brand leaders, Regional VPs, internal departments, and organizational leaders regarding services provided
Identify cross-selling opportunities and referrals to increase client touch points and market share
Develop and manage tools for evaluating and tracking customer satisfaction
Review performance assessments and client satisfaction surveys; monitor, analyze, and report results and trends
Liaise between facilities and internal stakeholders to clarify and modify work processes and staffing practices
Serve as a resource for Workforce Solutions processes and VMS technology
Generate and distribute utilization, activity, financial, KPI, and SLA reports on weekly, monthly, quarterly, or annual schedules
Conduct on-site visits and relationship-building activities at system facilities; frequent weekly-to-biweekly travel may be required
Prepare and sometimes deliver quarterly and annual business review presentations from facility to system level
Report and distribute site-visit activities to Executive Sponsors, Operations, and Workforce Management teams with actionable information
Act as a brand ambassador for healthcare professionals on assignment, including coordinating and hosting outreach events
Visit current and prospective staffing partners to ensure optimal client support
Perform other duties as assigned 🎯 Requirements
Bachelor’s degree or equivalent experience
Minimum 3 years’ experience in a clinical setting, including medical, allied, or nursing, or in the staffing industry
Workforce Solution staffing experience strongly preferred
Prior management and operations experience strongly preferred
Experience in account management or involvement in a large staffing account is a plus
Computer literacy and effective use of Word, Excel, Windows, PowerPoint, and VMS technology
Ability to listen effectively and understand and evaluate clients’ staffing needs
Exceptional communication and customer service skills
Ability to work independently while contributing as a team player and meeting team goals
Excellent attention to detail and analytical ability
Ability to handle multiple tasks in a fast-paced, high-pressure environment
Ability to communicate and work harmoniously, respectfully, and supportively with internal and external clients
Ability to educate and motivate team members toward MSP and company goals
Ability to maintain a high level of confidentiality
Ability to act as a professional role model
Ability to work professionally and calmly with uncooperative or difficult individuals
Proactive strategic thinking and execution ability
Ability to work in a fast-paced, highly competitive, changing industry while maintaining customer focus
Strong multitasking and prioritization ability Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Investment Analyst Program 🔥 5 hours ago Cambridge Associates 1001 - 5000 Website LinkedIn All Job Openings Investment Analyst researching portfolios and advising endowments, foundations, pensions, and ultra-high-net-worth clients. Four-year program with client exposure and investment-manager analysis. 🏢🏡 Boston – Hybrid 💵 $80k - $87k / year 💰 Private equity on 2018-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Investment Analyst Program 🔥 5 hours ago Cambridge Associates 1001 - 5000 Website LinkedIn All Job Openings Investment Analyst researching portfolios and advising institutional and private clients at global investment firm Cambridge Associates. Supporting client analysis, investment recommendations, and manager evaluations. 💵 $80k - $87k / year 💰 Private equity on 2018-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Program Manager 🔥 5 hours ago Vanderbilt University Medical Center 10,000+ employees 💼 Consulting 📚 Education 🏨 Hospitality Website LinkedIn All Job Openings Program Manager managing Vanderbilt’s geospatial research facility and interdisciplinary projects. Developing AI-enabled remote sensing workflows while overseeing laboratory operations, finances, and student researchers. 🏢🏡 Nashville – Hybrid 💰 Grant on 2024-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📋 Program Manager 🦅 H1B Visa Sponsor Forward Deployed Program Manager 🔥 5 hours ago Moder 1001 - 5000 💼 Consulting 🛡️ Insurance 📦 Logistics Website LinkedIn All Job Openings Forward Deployed Program Manager scaling AI delivery hiring cohorts at Moder, an outsourced technology and mortgage-services provider. Coordinating onboarding, workforce analytics, stakeholder operations, and team culture. 🏢🏡 Conshohocken – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Donor Engagement Program Manager 🔥 5 hours ago Providence 10,000+ employees 💼 Consulting 🛡️ Insurance 🏥 Healthcare Website LinkedIn All Job Openings Donor Engagement Program Manager advancing fundraising communications for Providence’s healthcare foundations. Creating donor-centered print, digital, and social content to retain donors and inspire giving. 🏢🏡 Irvine – Hybrid 💵 $47 - $73 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager 🦅 H1B Visa Sponsor View More Program Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs