RFP and Adoptions Submission Manager
Kiddom
Case Manager
Crisp Professional Development
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own client onboarding from day one: review attorney consultation notes and signed representation agreement, identify case type and parties, and create customized document checklists.
- Set clients up in the immigration practice management system; configure questionnaires, language settings, reminders, and send initial onboarding email with steps and timelines.
- Host Zoom onboarding meetings approximately two days after initial email; answer questions, align expectations, and establish weekly follow-up cadence.
- Coordinate document and data collection; review uploads for completeness and accuracy and request missing items.
- Draft client-ready cover letters and assemble preliminary packets, then route for attorney review; support online filings through USCIS and Department of State portals when directed.
- Maintain proactive status updates and prepare files for interview readiness.
- Field inbound calls and ad-hoc questions; escalate issues requiring attorney input.
- Collaborate closely with attorney and case team; deliver concise updates, spot risks early, and uphold data integrity across systems.
- Model the firm’s service standard: blend technical accuracy with warmth to strengthen long-term client relationships.
Requirements
- Bilingual fluency in English and Spanish (non negotiable) with clear, empathetic written and verbal communication.
- Client-facing experience in customer service, patient coordination, or legal support roles; immigration experience is a plus.
- Detail focus and accuracy; comfortable working with forms, checklists, and document standards.
- Ownership and resourcefulness; ability to move work forward independently in a remote setting.
- Tech readiness: experience with practice management software (such as Clio and Docketwise), online filing portals, document management tools (OneDrive, Microsoft products), and phone systems such as RingCentral.
- Comfortable hosting Zoom onboarding meetings and scheduling weekly follow ups.
- Ability to draft cover letters, assemble preliminary packets, and support online filings through USCIS and Department of State portals when directed.
- Must be available to work 9 AM to 6 PM Eastern, Monday to Friday.
Benefits
- Mission with impact, help families stay together and support employers who rely on global talent.
- Personalized practice that limits caseload for quality work and values clear, respectful communication.
- Growth path — build mastery in client onboarding and care, and develop toward full case coordination responsibilities.
- Training and support: onboarding includes a 30, 60, 90 plan built with the team.
- Future bonus structures are possible but not promised.
- Fully remote schedule (9 AM to 6 PM Eastern, Monday to Friday).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
document managementclient onboardingdrafting cover lettersdata collectiondocument accuracyonline filingscase managementchecklist creationinterview preparation
Soft skills
bilingual communicationempathyattention to detailresourcefulnessindependenceclient relationship managementconcise communicationproblem-solving
