CreatorIQ

Customer Success Manager

• Serve as the primary strategic partner for complex agency organizations
• Advise agencies on scaling influencer programs across clients
• Build deep, multi-threaded stakeholder relationships
• Drive strategic business reviews, maturity assessments, and growth planning sessions
• Partner with Strategic Insights Managers to deliver off-platform analysis
• Use data to proactively identify opportunities and risks
• Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights
• Act as a thought partner to agencies on program governance
• Maintain account documentation to support consistent account management

Customer Success Partner – Agency

Operations

• Lead and optimize daily platform operations and data workflows, ensuring high standards of accuracy, efficiency, and quality across CreatorIQ systems.
• Design, document, and improve operational workflows tailored to customer needs - creating scalable processes that support long-term client success.
• Maintain CRM structures, manage tagging taxonomies, streamline campaign setup, and oversee complex custom data reporting.
• Oversee and quality-check large or complex data operations, including imports, data migrations, audits, and compliance reviews.
• Provide operational recommendations to clients and internal teams, advising on platform best practices, data structure strategy, and workflow design.
• Partner closely with product and engineering teams to champion user experience improvements, and contribute to feature enhancement discussions.
• Support and mentor junior team members, offering guidance on execution, QA workflows, data handling techniques, and CreatorIQ platform capabilities.
• Lead client meetings, operational syncs, and cross-functional discussions in English with global internal and external stakeholders.

Customer Success Partner – Agency

Senior Platform Operations Specialist