Customer Success Partner, Mid-Market

CreatorIQ

Customer Success Partner nurturing partnerships with mid-market customers at CreatorIQ. Supporting influencer marketing initiatives and driving platform adoption through strategic engagements.

Posted 5/26/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $82,000 - $98,000 per yearWebsite

About the role

Key responsibilities & impact

Nurture strong, collaborative partnerships with a portfolio of high-value mid-market customers.
Support customers in achieving meaningful outcomes through their influencer marketing programs.
Analyze customer engagement data to identify risks and opportunities.
Drive platform adoption through strategic business reviews and roadmap discussions.
Collaborate with Implementation and Services teams to ensure successful onboarding.
Act as the customer’s internal advocate, channeling product feedback to inform roadmap decisions.

Requirements

What you’ll need

Deeply knowledgeable about our platform and influencer marketing strategy.
Strong analytical skills to drive platform adoption and usage.
Ability to build strong, multi-threaded relationships with key stakeholders.
Experience leading strategic business reviews and success planning.
Excellent communication skills for both in-person and virtual engagements.
Proactive partner throughout the customer lifecycle and focus on retention ownership.
Ability to maintain account documentation and success plans effectively.

Benefits

Comp & perks

People: work with talented, collaborative, and friendly people who love what they do.
Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Savings: a 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical skillscustomer engagement analysisplatform adoption strategiessuccess planningaccount documentation

Soft Skills

collaborative partnershipsrelationship buildingcommunication skillsproactive approachcustomer advocacy