Technical Implementation Manager

CreatorIQ

Technical Implementation Manager responsible for end-to-end client onboarding at CreatorIQ. Aligning customer needs with technical setup to drive user adoption and success.

Posted 6/4/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $74,000 - $94,000 per yearWebsite

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Hard Skills

SaaS implementationtechnical onboardingsolutions engineeringAPIsdata mappingworkflowssystem configurationproject managementproblem-solvingdata handling

Soft Skills

communicationcollaborationadaptabilityprocess-orientedteam playerability to explain technical conceptsstrong technical aptitudeability to manage multiple implementationsmindset for fast-paced environmentswillingness to travel

Tools & Technologies

CreatorIQ platformREST APIsJSONintegration toolsCRM platformsmarketing platformsAI toolsdata pipelinesinfluencer marketing toolsautomation tools

Industry Keywords

onboarding processesimplementation best practicescreator economytechnical setupcustomer workflowsfeedback to Productscalable implementation frameworkstraining sessionscustomer requirementstechnical feasibility

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead end-to-end onboarding and implementation for CreatorIQ customers, from kickoff through go-live and handoff
Align on customer requirements, technical feasibility, and implementation timelines
Enable customers to confidently adopt and scale their use of the platform by configuring the CreatorIQ platform based on customer requirements, use cases, and package scope
Support technical setup including data imports, integrations, and system configuration
Work with APIs, data mapping, and workflows to ensure smooth platform adoption
Serve as a platform expert, delivering tailored training sessions aligned to customer workflows and goals. Translate technical concepts into clear, easy-to-understand guidance for non-technical users
Partner closely with Sales, Customer Success, Product, and Engineering teams
Provide feedback to Product and Engineering to improve platform capabilities and implementation processes
Apply implementation best practices and continuously improve onboarding processes
Troubleshoot technical issues and provide solutions during onboarding
Contribute to automation, tooling, and scalable implementation frameworks

Requirements

What you’ll need

4+ years of experience in SaaS implementation, technical onboarding, solutions engineering, or similar roles
Strong technical aptitude, with experience working on: APIs and integrations, Data mapping and workflows, SaaS platforms and system configuration
Solid project management skills, with the ability to manage multiple implementations simultaneously
Strong problem-solving mindset and ability to work in fast-paced, ambiguous environments
Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
Process-oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.
Nice to have: Experience with REST APIs, JSON, or integration tools; Familiarity with data handling, SQL, or data pipelines; Experience with CRM or marketing platforms; Exposure to influencer marketing or creator economy tools; Experience or familiarity with AI tools to drive efficiency and process improvements within implementation workflows.

Benefits

Comp & perks

People: work with talented, collaborative, and friendly people who love what they do.
Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
Savings: a 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).