Technical Product Support Specialist

CreatorIQ

Technical Product Support Specialist at CreatorIQ providing exceptional technical support for clients. Responsible for troubleshooting and resolving issues to enhance customer experience.

Posted 6/2/2026full-timeRemote • 🇵🇱 PolandJuniorMid-Level💰 PLN 98,000 - PLN 117,000 per yearWebsite

About the role

Key responsibilities & impact

Provide technical support via chat and email to CreatorIQ clients, ensuring a high-quality customer experience
Troubleshoot and resolve complex technical issues, including platform configuration, integrations, and data-related problems
Conduct screen-sharing sessions and live troubleshooting to guide clients through solutions
Investigate, replicate, and diagnose reported issues in appropriate environments to identify root causes
Analyze issue severity and impact, and prioritize or escalate to engineering or advanced support teams as needed
Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve issues efficiently
Maintain and contribute to the knowledge base, including documentation, FAQs, and troubleshooting guides
Educate customers on platform functionality, best practices, and “how-to” guidance to improve adoption
Identify recurring issues and provide feedback to improve product quality and support processes
Support continuous improvement of support workflows, tooling, and customer experience

Requirements

What you’ll need

2+ years of experience in technical support, product support, or SaaS support environment
Strong troubleshooting skills with the ability to analyze, replicate, and resolve technical issues
Experience with ticketing systems such as Zendesk, Jira, or similar
Familiarity with APIs, integrations, or system configurations (basic to intermediate level)
Strong understanding of issue triaging, escalation, and prioritization frameworks
Ability to multi-task and manage multiple tickets in a fast-paced environment
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly
Strong analytical and problem-solving mindset
Detail-oriented with strong organizational and time management skills
Comfortable working independently while collaborating with cross-functional teams
Nice to Have: Experience in SaaS platforms or customer-facing technical roles, Basic understanding of social media platforms and integrations, Exposure to data analysis or debugging tools, Experience working in high-growth or startup environments.

Benefits

Comp & perks

Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Medical insurance, life insurance, and business travel insurance
Stock options as part of our equity-sharing program.
Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingissue triagingescalation frameworksAPIssystem configurationsdata analysisdebugging toolsSaaS supportproduct support

Soft Skills

analytical mindsetproblem-solvingcommunication skillsorganizational skillstime managementmulti-taskingcollaborationattention to detailcustomer educationfeedback provision