CRC Insurance Services

Administrative Assistant

• Provide administrative support to individuals or department
• Perform general clerical and general office duties with minimal guidance
• Follow established procedures, methods and practices
• Prepare (key) correspondence, reports and forms
• Compose correspondence as directed
• Research and assemble information for projects
• Execute routine projects within general guidelines & instruction
• Establish and maintain files and records
• Answer telephone and handle walk-in inquiries
• Arrange and handle details related to travel arrangements, expense reports, meetings and appointments
• Deal discreetly with confidential information
• Interact with internal and/or external customers to provide information, assist in solving problems and answer questions

General Counsel

• Handle large volumes of files and time-sensitive transaction matters
• Utilize underwriting standards and guidelines within delegated authority limits to underwrite issuance of title insurance
• Provide underwriting support, counsel, and authorization to company personnel, agents, and clients related to issuance of real estate title insurance commitments and policies
• Provide guidance to company personnel in the performance of real estate settlement services
• Issue underwriting standards and guidelines in accordance with established company processes
• Apply judgement and experience to plan and accomplish assignments in a fast-paced environment
• Communicate complex legal and underwriting decisions clearly to stakeholders

Senior Commercial Underwriting Counsel

Underwriter

• Invoice policies and process new business and renewal binders, premium bearing endorsements, and cancellations according to internal and Company guidelines
• Underwrite renewal business with minimal supervision of an underwriter and conduct ratings for new and renewal business
• Accurately explain liability and other program coverages to clients and prospective clients
• Provide instruction to Underwriting Clerks and Policy Typists and manage all account documentation
• Review and process policy servicing requests (endorsement, audits, Company requests, Certificates, Premium Finance Notices and Cancellations)
• Establish new submissions in the clearance system and manage underwriting files for unissued policies
• Produce cancellation and non-renewal notices according to statutory and contractual requirements
• Maintain pending/suspense system and account files per established procedures
• Perform other duties as assigned and collaborate with agents and companies to provide professional service

Underwriting Assistant

Works with group health insurance brokers and carriers to evaluate new benefits cases while ensuring timely approval and processing of applications.
This role could be remote for the candidate with the right experience who also live in the central time zone
Up to 6 month assignment – potentially temp to full-time
Hours are typically 8-5 M-F with possible overtime required
Evaluates new case and add-on risks, assuring timely and quality underwriting.
Assists in the processing of broker of record change letters and licensing for agents to assure new agents are correctly paid, carrier guidelines are followed, and agents/brokers are properly appointed with each carrier.
Answers necessary Broker questions.
Working on projects as assigned.
Regular or Temporary: Temporary
Language Fluency: English (Required)
Work Shift: 1st Shift (United States of America)

Underwriting Support

Full-stack Engineer

• Deliver highly complex solutions with significant system linkages, dependencies, associated risk.
• Lead and perform development efforts such as analysis, design, coding/creating, and testing.
• Participate in testing, implementation, maintenance, and escalated support of CRC's most complex solutions.
• Development includes but is not limited to customized coding, software integration, analysis, configuring solutions, or use tools pertinent to the area, project, or system to configure or generate a solution.
• Ensure adherence to company and industry standards. Provides technical consultation on extremely challenging or unusual situations.
• Write and run unit tests.
• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Interpret internal/external business challenges and recommends best practices.
• Use sophisticated analytical thought to exercise judgment and identify innovative solutions.
• Mentor less experienced teammates to build technical expertise.
• Does not have management responsibilities. This position serves as the technical expert on the team and is often the strongest engineer, answering and solving the most complex, unusual issues, but does not have the skills nor the interest in management.
• In an Agile environment: Act as an Agile champion. Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and consulting with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for development and developing unit testing and supporting integration and functional testing. Responsible for providing warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner. Location: Hybrid based in either Atlanta or Charlotte

Lead Software Engineer

Manager

• Manage the supervision and coordination of the claims department and staff.
• Organize and disseminate information that affects the claims department to ensure necessary changes for compliance purposes.
• Control workflow process through Claims Coordinators reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals.
• Review, analyze, track and take appropriate action on losses in order to provide account loss ratios and claims history to senior management.
• Train claims staff on new policies or procedures.
• Oversee and audit claims process ensuring proper documentation was created in the system and/or files.
• Review claims and approve payments under the appropriate binding authorities.
• Develop and maintain excellent relationships with agents and adjustors.
• Prepare weekly, quarterly and monthly claim's reports and forward to appropriate parties.

Claims Manager - Global Claims Service - Remote

Account Manager

• Represent Company services in a positive and professional manner to ensure continued sales and Company growth by developing positive business relationships with agents/brokers and Administrators.
• Stay updated on industry regulations, product knowledge, and market trends in stop loss insurance and risk management.
• Develop a good understanding of Carrier contracts and nuances.
• Work in tandem with Account Managers to effectively assist agents/brokers or Administrators in placing their business with BenefitMall Self-Funded Division.
• Request renewal data from Broker and/or Administrator including reviewing data for accuracy and completeness.
• Communicate timely with Broker or Administrator for any additional information required to complete RFP.
• Accurately and effectively prepare broker or Administrator requests for proposal.
• Assist Account Manager in accurate and timely preparation of RFP spreadsheet for proposal presentations of all marketed cases/renewals.
• Accurately and timely complete Salesforce sold case information.
• Coordinate all sold case documents for signature, including proposal, application, policy, etc.
• Obtain all final information, plan document, reporting, etc. for policy issuance.
• Collaborate with internal departments, such as sales, claims, and finance teams to ensure timely and accurate completion of tasks.
• Occasionally meet on-site/off-site with Brokers or Administrators in coordination with the Account Management team.
• Provide excellent customer service by responding to inquiries, resolving issues, and maintaining internal and external relationships.
• Actively participate in team meetings, providing input to contribute to the team’s overall success in achieving company sales goals.
• Develop and maintain good working relationships.
• Determine when issues need to be escalated to a higher level.

BenefitMall - Account Coordinator, Self-Funded Insurance (Hybrid)

Systems Engineer

• Design, document, implement, tune, enhance and debug complex technology solutions.
• Provide system design, business process analysis and design support for interfacing business and computer application systems.
• Develop or modify procedures to solve the most complex business problems considering client needs, process analysis, design, simulation, application capabilities and industry requirements.
• Perform high-level system analysis and articulate findings to management.
• Perform as a technical Subject Matter Expert (SME) and lead work on all phases of systems analysis up to the enterprise level of the organization's business processes and systems.
• This is a technical expert role and not business-facing.
• Review and analyze applications, including performance results, to locate code problems.
• Develop test strategy (test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications or provide guidance to a dedicated testing team on effective testing approach for assigned enhancements or problems

Systems Analyst

Customer Support

• Primary Responsibilities – Proposal Development & Management: Manage the end-to-end RFP process, ensuring timely, accurate, and high-quality proposal submissions.
• Use quoting platforms and tools to pull rates and benefit information and format data into clear, professional proposals.
• Work directly with carrier partners to request and secure underwritten quotes, manage follow-ups, and interpret quoting nuances.
• Be a subject-matter expert (SME) for internal and external teams; answer questions related to quoting, carrier options, and benefit comparisons.
• Serve as the primary point of contact for escalated or complex quoting issues, ensuring they are resolved with accuracy and urgency.
• Create, format, and maintain proposal documents that align with company branding, compliance requirements, and regulatory standards.
• Collaborate with sales team members to understand client needs and customize proposal content accordingly.
• Maintain exceptional attention to detail when compiling, analyzing, and presenting benefit data and pricing structures.
• Leverage advanced Excel skills for rate modeling, comparisons, and verifying data integrity across proposals.
• Prioritize and manage multiple proposals simultaneously, ensuring accurate and timely delivery in high-volume or deadline-driven situations.
• Demonstrate strong written communication and customer service in interactions with internal stakeholders and external partners.
• Secondary Responsibilities – Sales Operations Support: Creating and updating spreadsheets with detailed benefit information.
• Pulling and organizing Summary of Benefits and Coverage (SBC) documents.
• Assembling professional and branded benefit booklets and sales packets.
• Maintaining accuracy in Salesforce CRM, including updating documents, tracking opportunities, and ensuring data integrity.
• Respond to a dynamic queue of sales support requests, handling each with high attention to detail, timeliness, and professionalism.
• Assist in preparing client-facing presentations, internal sales documents, and communications.
• Ensure proposal and sales process documentation is organized, version-controlled, and accessible.
• Communicate clearly and professionally in all formats—written, verbal, and visual—tailored to the audience.
• Leverage CRM and quoting tools to support overall sales process efficiency and visibility.

CRC Benefits - Senior Sales Support Representative (Remote)

Account Executive

• Recruit and train new agents to CRC Benefits by promoting CRC Benefits' unique experience through deep, trusted relationships powered by the industry's best technology solutions.
• Work with agents/brokers to develop revenue growth strategies focused on increased sales activity, increased products per customer, and expanded understanding of CRC Benefits' specialized services.
• Work effectively in a team sales environment and coordinate all sales and retention activity as needed to assure the fastest, easiest, and most trusted benefits selling experience.
• Lead POD to service agents/brokers' business and encourage them to grow their clients' business by: Educating and training agents on carrier administrative procedures, product availability, and the value each brings to the customer.
• Hosting strategy calls with POD to discuss priority issues, quote volumes, renewal activities and schedules as necessary.
• Utilizing internal systems (Salesforce, Zoom, etc.) for activity tracking and metrics.
• Effectively market to agents/brokers and encourage them to place their clients' business with us by: Coordinating necessary in-field sales and retention activity to close sales, renew cases and add products to in-force customers.
• Provide “just in time” sales expertise to maximize results.
• Developing strategies with targeted agencies to drive technology adoption to assure the elimination of manual processes and adherence to safe, secure electronic transfer of data.
• Coordinate with partner carrier resources as needed to maximize results.
• Adhere to the CRC Benefits confidentiality standards of information.
• Occasional long, irregular hours during peak times.

CRC Benefits - Benefits Sales Executive (Remote)

• This role provides administrative and clerical support to a sales team during the busiest time of the year.
• Assignment Details:
• Hybrid work schedule.
• Up to 6 month assignment – Full time hours
• Hours are typical 8-5 M-F
• Possible overtime hours required.
• This role involves spreadsheet work using Microsoft Excel
• Supporting quoting team on creating proposals
• Documenting customer information into our systems
• Recording data by filing and scanning
• Directing calls or respond to inquiries
• Scheduling appointments
• Working on projects as assigned
• 2 or more years administrative experience in a professional environment
• Health insurance experience is preferred
• Proficiency in Microsoft Excel
• Proficiency in Microsoft Outlook and Word
• HS Diploma or GED equivalent
• Strong attention to detail and organizational skills
• Familiarity with Salesforce is a plus

CRC Benefits - Sales Administrative Assistant (Contract/Temp, Hybrid)

• This role provides administrative and clerical support to a sales team during the busiest time of the year
• Assignment Details: Hybrid work schedule. Up to 6 month assignment – Full time hours
• Hours are typical 8-5 M-F
• Possible overtime hours required
• Spreadsheet work using Microsoft Excel
• Supporting quoting team on creating proposals
• Documenting customer information into our systems
• Recording data by filing and scanning
• Directing calls or respond to inquiries
• Scheduling appointments
• Working on projects as assigned

• Recruit and train new agents to CRC Benefits by promoting CRC Benefits' unique experience through deep, trusted relationships powered by the industry’s best technology solutions.
• Work with agents/brokers to develop revenue growth strategies focused on increased sales activity, increased products per customer, and expanded understanding of CRC Benefits' specialized services.
• Work effectively in a team sales environment and coordinate all sales and retention activity as needed to assure the fastest, easiest, and most trusted benefits selling experience.
• Lead POD to service agents/brokers’ business and encourage them to grow their clients’ business by: Educating and training agents on carrier administrative procedures, product availability, and the value each brings to the customer.
• Hosting strategy calls with POD to discuss priority issues, quote volumes, renewal activities and schedules as necessary.
• Utilizing internal systems (Salesforce, Zoom, etc.) for activity tracking and metrics.
• Effectively market to agents/brokers and encourage them to place their clients’ business with us by: Coordinating necessary in-field sales and retention activity to close sales, renew cases and add products to in-force customers.
• Provide “just in time” sales expertise to maximize results.
• Developing strategies with targeted agencies to drive technology adoption to assure the elimination of manual processes and adherence to safe, secure electronic transfer of data.
• Coordinate with partner carrier resources as needed to maximize results.
• Adhere to the CRC Benefits confidentiality standards of information.
• Occasional long, irregular hours during peak times.

Benefits Sales Executive, Remote

• This position is considered fully remote; however, qualified candidates must be licensed in and live in Kentucky due to in person meetings with health insurance brokers.
• Our teams collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.
• This role will be the overarching relation with assigned broker firms while continuously growing broker headcount by effectively presenting our value proposition.
• Benefits Sales Executives develop an intimate knowledge of their broker firms and broker books of business to leverage CRC Benefits' capabilities to maximize revenue growth.
• At CRC Benefits (formerly BenefitMall), an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization.
• Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future.
• As a result of listening to our employees, CRC Benefits recently earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight!
• If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Business Operations

• Works with group health insurance brokers and carriers to evaluate new cases while ensuring timely approval and processing of applications.
• Successful candidates MUST currently live in the TOWSON - BALTIMORE area and have some GROUP HEALTH experience.
• Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.
• At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future.
• KEY RESPONSIBILITIES: Evaluates new case and add-on risks, assuring timely and quality underwriting by: Evaluating enrollment materials and detailed medical records to determine underwriting actions. Enrolling new groups and members on carrier’s online systems. Reviewing final rates, benefit options, and underwriting requirements. Contacting agents/brokers when a case has been reviewed to request additional information. Generating quotes, based on actual enrollment, to ensure accurate premiums are being sent to the carrier. Notifying agents/brokers of overdue premium payments and status of cases, whether the cases are approved, declined, or withdrawn. Adhering to Company confidentiality standards of information. Assists in the processing of broker of record change letters and licensing for agents to assure new agents are correctly paid, carrier guidelines are followed, and agents/brokers are properly appointed with each carrier. Answers necessary Broker questions. Keeps abreast of medical conditions/terminology and insurance products. Other projects as assigned Occasional long, irregular hours.
• EDUCATION AND EXPERIENCE The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School diploma or equivalent, Minimum of one (1) year of underwriting or related health insurance experience ideally from a broker office or health insurance carrier. Associate degree (preferred). Solid knowledge of group health insurance products and terminology. Basic understanding of underwriting principles.
• CERTIFICATIONS, LICENSES, REGISTRATIONS None

Administrative Assistant

Senior Commercial Underwriting Counsel

Underwriting Assistant

Underwriting Support

Lead Software Engineer

Claims Manager - Global Claims Service - Remote

BenefitMall - Account Coordinator, Self-Funded Insurance (Hybrid)

Systems Analyst

CRC Benefits - Senior Sales Support Representative (Remote)

CRC Benefits - Benefits Sales Executive (Remote)

CRC Benefits - Sales Administrative Assistant (Contract/Temp, Hybrid)

CRC Benefits - Sales Administrative Assistant (Contract/Temp, Hybrid)

Benefits Sales Executive, Remote

Benefits Sales Executive, Remote

Benefits Sales Executive, Remote

BenefitMall - New Business Processing Associate (Hybrid)