Crash Champions

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Customer Service Representative

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery
• Responsible for assigning repair jobs to Body Technicians
• Support teammates during peak times by receiving customers and checking-in vehicles
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Complete shop payroll and staffing in a timely manner
• Communicate with team to ensure production is moving as needed
• Write complete estimates after full disassembly and damage discovery
• Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates

Collision Center General Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure all repairs are in line with Crash Champions and I-Car quality standards
• Complete shop payroll and staffing in a timely manner
• Communicate with team to ensure production is moving as needed to meet delivery requirements
• Write complete estimates after full disassembly and damage discovery
• Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles

General Manager

Art Director

• Manage and complete all parts ordering: Quickly and accurately order parts based on initial estimates and supplements; Communicate with parts vendors to order parts as needed; Partner with Repair Planners to ensure parts accuracy
• Monitor deliveries: Regularly track parts status and communicate with vendor on parts status as needed; Update Repair Planner accordingly
• Receive and check in parts: Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
• Inspect delivered parts for quality: Inspect parts for damage upon delivery within two hours of expected drop off
• Return incorrect parts: Return incorrect parts immediately to the vendor
• Drive parts related KPIs: Monitor parts margin, pending credits, shop consumables inventory and Material spend; Communicate to General Manager as needed to discuss optimization
• Coordinate parts invoicing: Ensure parts invoices are posted daily in CCC One – make corrections as necessary
• Support Body Technicians with parts knowledge: Supply reference materials to Technicians to ensure proper parts usage as needed; Keep up on laws and regulations of parts installation
• Lead Parts Team (if applicable): Serve as a mentor and direct the activities of the Parts Assistant

Parts Manager

• Manage and complete all parts ordering
• Communicate with parts vendors to order parts as needed
• Partner with Repair Planners to ensure parts accuracy
• Regularly track parts status and communicate with vendor on parts status as needed
• Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for
• Inspect parts for damage upon delivery
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory and Material spend
• Ensure parts invoices are posted daily in CCC One
• Supply reference materials to Technicians

• Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
• Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
• Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
• Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
• Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
• Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities

• Lead and manage EHS programs across multiple locations, ensuring compliance with federal, state, and local regulations.
• Conduct and oversee safety inspections and EHS observations (onsite and virtual), documenting findings and preparing clear, actionable reports.
• Travel extensively (up to 80%) to regional locations to perform audits, inspections, and provide hands-on operational support.
• Partner with General Managers, Director of Operations, and other leaders to develop, implement, and track corrective actions.
• Coach and support operations teams to strengthen safety performance and accountability through practical, sustainable solutions.
• Lead and/or support incident management processes, including investigations, root cause analysis, and corrective/preventive actions.
• Actively manage workplace incidents and injuries, ensuring timely response, proper care coordination, and early intervention to support recovery and minimize unnecessary recordable incidents in alignment with regulatory guidelines.
• Participate in regulatory agency interactions and support compliance inspections and follow-up activities.
• Partner cross-functionally (including HR and Legal) to support workers’ compensation management, injury prevention, and return-to-work efforts.
• Manage and oversee shop-level audit programs, including reviewing submissions, ensuring quality and consistency, and providing feedback.
• Assign and communicate monthly audit focus topics and support locations in execution and continuous improvement.
• Act as a subject matter expert (SME) for EHS-related topics, providing guidance, training, and support to field leadership.
• Develop, implement, and monitor EHS policies, programs, and initiatives aligned with corporate standards.
• Analyze safety metrics, audit results, and trends to drive continuous improvement and reduce incidents.
• Oversee monthly safety audit reviews, ensuring completion, accuracy, and follow-through on action items.
• Support new acquisitions by leading EHS onboarding, compliance setup, and training.
• Ensure compliance with hazardous waste regulations, safety training requirements, medical surveillance, and recordkeeping standards.
• Identify process improvement opportunities and implement scalable solutions across the region.
• Prepare and deliver reports, dashboards, and recommendations to leadership.
• Ensure consistency and standardization of EHS practices across all locations.
• Utilize EHS systems and tools (Excel, Smartsheet, and other platforms) to manage data, reporting, and communication.
• Perform additional duties as assigned to support departmental and organizational goals.

Regional EHS Manager

Events

• Meet with the leadership team and technicians at hiring event
• Discuss pay, benefits, and career growth opportunities
• Tour the new facility opening soon
• Network with industry professionals
• Understand the expectations for Body Technicians and painters

Hiring Event

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Clean workspace, this is the first point of contact our customers have with our facility
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements
• Perform other related duties as assigned