Cranial Technologies, Inc.

Recruitment

• Sources qualified candidates by developing recruitment strategies to achieve and maintain required staffing levels
• Develops and continuously build a high-quality, diverse prospect pipeline for future opportunities
• Acts as a business partner with hiring managers to develop strategies, understand needs for positions and the culture of the department
• Utilizes exceptional judgment capabilities and relationship management skills to assess candidates and connect highly qualified individuals with hiring managers
• Participates in decision making process with appropriate stakeholders
• Develop relationships with colleges, universities, and other educational institutions to create a talent pipeline and source candidates
• Conduct in-depth screening calls
• Understand what it takes for a candidate to be successful at Cranial Technologies and appropriately shortlist applicants.
• Working with key stakeholders to ensure you know what is expected of you and what the business requires for each area of the business
• Ensure confidentiality of employee information, patient information and other sensitive data
• Schedule candidates and assist with posting of requisitions
• Other duties and projects as assigned

Recruiter

DevOps Engineer

• Design, build, and maintain reliable, secure, and scalable healthcare technology systems.
• Develop automation tools to reduce manual support work and improve operational efficiency.
• Support production applications, internal portals, APIs, integrations, and clinical system workflows.
• Improve monitoring, alerting, logging, and reporting across applications and infrastructure.
• Troubleshoot incidents involving applications, servers, databases, APIs, network connectivity, and system integrations.
• Participate in incident response, root cause analysis, and post-incident remediation.
• Build and maintain CI/CD pipelines for safer and more consistent deployments.
• Partner with IT, software development, security, compliance, and clinical operations teams.
• Support healthcare integrations involving EHR/EMR platforms, APIs, data feeds, file transfers, or interface engines.
• Help define service-level objectives, uptime expectations, escalation procedures, and operational runbooks.
• Ensure systems are designed and maintained with healthcare security, privacy, and compliance requirements in mind.
• Document architecture, workflows, troubleshooting steps, deployment processes, and support procedures.

Site Reliability Software Engineer

Customer Support

• Providing outstanding customer service to our families over the phone
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Bilingual Customer Service Representative – Parent Liaison

Insurance

• Provide outstanding customer service to all of our families
• Coordination of information between referring physicians, insurance companies and our own treatment clinics
• Obtain insurance authorizations
• Research, review, and effectively document benefits, eligibility, and authorization requirements within our system alongside our Verifications Team
• Accurately review benefits and eligibility to ensure our families can make an informed decision regarding the cost associated with treatment
• Communicate cost shares, co-payments and financial responsibilities with our patients families

Insurance Liaison

Account Executive

• Identify, prospect, and develop new business opportunities within IDNs, children's hospitals, and multi-facility healthcare systems.
• Build relationships with physician champions, department leaders, medical directors, administrators, and C-Suite executive level stakeholders to expand access to DOC Band® and EarWell® services.
• Manage opportunities throughout the entire sales cycle, from initial outreach and discovery through contracting, implementation, and ongoing account management.
• Navigate Value Analysis Committee (VAC) processes by presenting clinical evidence, business models, and economic value propositions
• Lead the full contract lifecycle from opportunity identification and pre-contract strategy through negotiation, execution, and post-award compliance.
• Develop account plans and territory strategies to grow utilization within existing and prospective health system partners.
• Collaborate with internal clinical, managed care, operations, and field sales teams to support successful account implementation and growth.
• Utilize CRM analytics, forecasting, and market insights to drive strategic decision-making.
• Monitor market trends, competitive activity, and healthcare system priorities to identify new growth opportunities.

National Strategic Account Executive

Customer Service Representative – Parent Liaison

• Research, review, and effectively document benefits, eligibility, and authorization requirements within our system
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Partner with internal departments and external payors with a high level of professional communication and efficiency
• Calculate and communicate cost shares, co-payments, and financial responsibilities with the Insurance Liaison team, so they may provide the information to our patients and their families
• Complete 35-50 verification tasks per day with a high level of accuracy.