Cranial Technologies, Inc.

Bilingual

• Make outbound calls and use other engagement / communication vehicles to schedule new patients with first touch within 24 hours of receipt
• Answer questions about the treatment in easy-to-understand ways
• Help parents understand what makes Cranial Technologies different from the competition and communicate the benefits of treating with Cranial Technologies vs the competition
• Address and overcome objections from families
• Coordinate with territory sales reps on unresponsive or declined leads

Bilingual New Patient Coordinator

Data Engineer

• Develop and maintain data pipelines between disparate data sources.
• Extract, Transform, and Load data utilizing efficient SQL queries to meet end user needs.
• Collaborate with peers and end users to provide novel technical solutions to unique their business problems.
• Build low maintenance automations to standardize our business processes.
• Conduct in depth ad hoc analysis and reporting to support business needs.
• Ensure confidentiality of patient information and other sensitive data by adhering to HIPAA compliance requirements.

Senior Data Engineer

Human Resources

• Coordinate all onboarding for new hires (i.e, set up in payroll system (UKG), send communications, prepare training schedules, coordinate travel, etc)
• Manage new hire documentation, background checks, and I-9s
• Facilitate offboarding, including documentation, system updates and equipment return
• Prepare training schedules and assign courses in LMS (Bridge LMS)
• Monitor compliance training and follow up as needed
• Support employee engagement initiatives and internal communications (i.e., employee newsletter)
• Maintain employee records and support HR reporting
• Assist with other HR projects as needed

Human Resources Assistant

Human Resources Coordinator

Graphics Designer

• Assist in the design of communications pieces, advertising campaigns with digital and print components.
• Create custom graphics/illustrations and edit photos as needed.
• Assist in the creation, editing and proofreading of both traditional and digital content that aligns with brand.
• Implement or assist with ad-hoc marketing or company projects as needed.

Graphic Design Intern

Financial Planning and Analysis

• Manages and monitors patient balances, collections, and payment plans
• Reviews accounts to determine collection actions
• Answer inbound patient calls regarding outstanding co-payments, deductibles, coinsurances, etc.
• Establish payment plans, processes patient payments and refund requests

Bilingual New Patient Coordinator

Senior Data Engineer

Human Resources Assistant

Human Resources Coordinator

Graphic Design Intern

Patient Financial Services Coordinator