Cranial Technologies, Inc.

Customer Support

• Providing outstanding customer service to our families over the phone
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Customer Service Representative – Parent Liaison

Research Analyst

• Follow-up on claims with insurance companies every two weeks, or as needed
• Document all correspondence, payment remits and phone calls into system
• Ensure insurance payments are correct according to patient benefits and contracts
• Process and document electronic payments daily
• Provide support to centers nationwide regarding patient claims and balances due
• Communicate with patients in detail regarding payments, denials and appeal information
• Provide spreadsheet with full detail of aged accounts.
• Identify, track and report insurance payment/denial trends
• Communicate with patients regarding unexpected balances
• Research and resolve claims processing error and resolve processing issues

Medical Claims Research Analyst

Sales

• Cranial Technologies is dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome).
• Opportunity to break into medical device sales and gain hands-on experience working with experienced sales leaders.
• Flexible, hybrid internship with work-from-home and in-person field territory experience in Detroit/Warren, MI.
• Engage with provider offices and families by supporting follow-up on referrals and retrieving referral information.
• Assist with territory coverage by preparing and delivering provider packages with personalized notes, reports, and marketing materials.
• Partner with Clinical Sales Representatives to book and confirm in-services, identify strong case outcomes, and attend trade shows.
• Analyze referral and territory reports to identify trends, growth opportunities, and areas of improvement.
• Maintain accurate CRM records by linking providers to practices, identifying key accounts, and flagging inactive accounts.
• Shadow high-performing sales team members to learn key sales techniques and develop professional skills.

Clinical Sales Intern

• Cranial Technologies is the only company dedicated to researching, diagnosing, and treating plagiocephaly; leader in pediatric cranial shaping orthoses.
• Engage with provider offices and families by supporting follow-up on referrals and retrieving referral information.
• Assist with territory coverage, preparing and delivering provider packages with personalized notes, reports, and marketing materials.
• Partner with Clinical Sales Representatives to book and confirm in-services, identify strong case outcomes, and attend trade shows.
• Analyze referral and territory reports to identify trends and growth opportunities.
• Maintain accurate CRM records by linking providers to practices and flagging inactive accounts.
• Shadow high-performing sales team members to learn sales techniques and professional skills.
• Flexible, hybrid internship with both remote work and in-person field territory experience in Orange County, CA.