Customer Service Representative – Parent Liaison

Cranial Technologies, Inc.

Customer Service Representative providing support for families regarding treatment options at Cranial Technologies. Handling phone inquiries and ensuring efficient customer service delivery.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $19 per hourWebsite

About the role

Key responsibilities & impact

Providing outstanding customer service to our families over the phone
Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
Coordination of information between referring physicians, insurance companies, and our own treatment clinics
Review cost share amounts, co-payments and financial responsibility with our families
Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements

What you’ll need

1 – 2 years’ customer service or related experience
1 – 2 years’ experience with computer software
Exceptional communication including phone etiquette and human relations skills
Ability to work with people from diverse backgrounds
Proactive mindset with the ability to absorb new information in a timely manner
Professional demeanor in both written and spoken communication with families, providers, and coworkers.
Ability to problem-solve and prioritize daily tasks to manage individual workload.

Benefits

Comp & perks

Medical, Vision, and Dental Insurance
401k Retirement Plan
Flex Spending Plans
18 Days Paid Time Off each year plus 7 company-paid Holidays
Life Insurance
Short/Long Term Disability Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationphone etiquettehuman relationsproactive mindsetproblem-solvingprioritizationprofessional demeanor