General Manager, Global Growth Marketing
Who Gives A Crap
Customer Success Manager
Coworker.ai
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
JuniorMid-Level
About the role
- Own post-sale relationship with mid-market customers ($25k-$100k ACV), responsible for customer onboarding, product adoption, retention, and growth
- Drive implementation success through structured onboarding programs, ensuring 30-day time-to-value
- Manage a portfolio of 50-75 customer accounts, maintaining 95%+ retention rate and 110%+ net revenue retention
- Conduct quarterly business reviews, create success plans, and provide data-driven recommendations
- Identify expansion opportunities, collaborate with Sales on upsells and drive product adoption
- Monitor customer health scores, usage metrics, and engagement data to proactively address risks
Requirements
- 2–4 years in SaaS Customer Success roles with proven track record of retention and growth
- Operational Mindset: Self-starter with ability to identify, own and execute on opportunities while managing competing priorities; strong bias for action and comfort with ambiguity
- Technical Skills: Strong platform expertise, ability to understand technical requirements and translate business needs
- Communication: Excellence in stakeholder management, presentation skills and written communication
- Analytics: Data-driven approach to customer success, proficiency in success metrics and reporting
- Tools: Expertise in Customer Success and CRM systems (Hubspot, Salesforce) and collaboration/project management tools
- Preferred: Experience managing mid-market or enterprise SaaS relationships
- Preferred: Background in consulting or strategic advisory roles
- Preferred: Experience with AI/ML platforms and use cases
