Customer Advocacy Program Manager, Operations and Technology
Thomson Reuters
Tableau
Director, Program Data
Covenant House International
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $83,640 - $108,120 per year
Job Level
Lead
Tech Stack
Tableau
About the role
- Data Management and Reporting
- Prepare site-specific and federation-wide quarterly and annual program and CYP data reports and analyses
- Develop new dashboards in Tableau and Smartsheet to facilitate reporting, analysis and quality improvement efforts
- Co-lead quarterly data review meetings with sites related to the CHI Program Model, Employment & Education programs, and Behavioral Health programs
- Ensure data quality and integrity by supporting sites to review and update their data as needed prior to the quarterly and annual review processes
- Conduct data analyses to determine success characteristics, trends, and other key learnings to enhance safety, program delivery and youth satisfaction across the federation
- Collaborate with the CHI RE&L and site teams to improve existing and build out new program touchpoints and reports in Efforts to Outcomes (ETO), CHI’s federation-wide data platform, and support ETO system maintenance
- Develop protocols and support documentation, facilitate site access to touchpoints, and deliver training to guide sites in the use of touchpoints and outcome measures
- Support the annual Youth Safety and Satisfaction (YSS) Survey reporting process by completing statistical significance tests, written reports documenting key trends, and presentations on site-specific and federation-wide reports
- Prepare written reports documenting trends and the impact and effectiveness of CHI’s programs and services
- Additional Responsibilities: Lead monthly cross-team data meetings with the Program, CYP and RE&L teams
- Conduct ad-hoc research and data analyses on topics as requested
- Collaborate on the production and dissemination of publications, presentations, research resources and briefing/white papers designed to inform the CHI community, the homeless services sector, and policy makers
- Collaborate on lifting up the learnings and best practices from across the Covenant House federation by presenting at conferences focused on youth homelessness
- Collaborate on the development of data related training for CHI’s new Learning Management System
- Collaborate on development and fundraising efforts, including but not limited to grant proposals, reports, publications and fundraising events
Requirements
- High level skills in data management, data analysis, development of statistical data reports, and data visualization
- Proficiency with SPSS or other statistical software
- Exceptional Excel and Power Point skills; you can leverage these tools to make your data tell a compelling story
- Strong technical experience with MS365 and SharePoint; you are effectively a master of these programs
- Experience with Tableau, PowerBI or a similar software
- Strong analytic, problem-solving and critical thinking skills
- Exceptional organizational skills and attention to detail
- Highly developed communication skills, both verbal and written; ability to interact with a diverse range of people
- Strong capacity to multi-task, independently manage competing priorities and meet deadlines
- Self-starter with ability to work both independently and collaboratively, with a curious and collaborative mindset
- Experience working in a multi-cultural environment and working with people from a variety of backgrounds with a customer service/servant leader mindset
- Required Qualifications Master’s Degree in psychology, social work, public health, data analytics or data science
- Five+ years of experience in program evaluation and/or data analysis in a human services organization or government agency, preferably child/youth services
- Preferred Knowledge, Skills, Abilities and Qualifications Experience with our tools; Smartsheet and Canva
- Prior experience with Efforts to Outcomes (ETO) and proficiency with ETO report creation
