Cornell University

Administrative Assistant

• Help build the infrastructure of the Institute
• Plan events and programs
• Coordinate onboarding for new postdocs and Institute affiliates
• Develop processes for grant proposals
• Manage calendars for the director and administrative director
• Respond to Institute emails

Temporary Administrative Assistant

Licensed Clinical Social Worker

• Provides individual and group therapy in an outpatient setting, via telemedicine and/or in-person treatment
• Provides comprehensive assessment and diagnosis using the DSM-V
• Develops treatment plans and aftercare planning
• Prepares ahead for sessions, tailoring treatment to each patient's unique needs
• Documents in a timely manner
• Participates in program growth that includes engaging in wellness programming planning and/or community outreach activities
• Attends and contributes to team meetings and peer supervision

Licensed Clinical Social Worker – Psychiatry

Financial Planning and Analysis

• Design and implement training programs for onboarding, skills refreshers, and updates on regulatory or payer changes.
• Serve as a real-time support resource for staff handling escalated or complex financial navigation issues.
• Create and maintain training materials including workflow documents, payer reference guides, and tip sheets.
• Support the accurate completion of Good Faith Estimates, self-pay workflows, and insurance education efforts.
• Analyze trends in coverage denials or payment delays and deliver targeted education based on root-cause findings.
• Collaborate with the CBO and other revenue cycle partners to promote consistency in financial documentation and patient communication.
• Host workflow review meetings and case study discussions to encourage best practice sharing and peer learning.
• Remain current on insurance requirements, coding updates, and federal patient protection regulations.
• Provide coverage for front-line navigation needs during periods of high volume or staff shortage.
• Evaluate the effectiveness of training and propose adjustments based on performance metrics and team feedback.
• Performs other duties as assigned.

Senior Financial Navigation Specialist

Backend Engineer

• Responsible for development and oversight of the business analytics portfolio of database assets, including Snowflake/SQL data marts, custom views and stored procedures
• Acts as technical liaison and consultant to Database Development team and Business Intelligence teams
• Develops/manages database using a variety database management tools with ability to convert existing databases
• Creates solutions to automate every day processes
• Manage data; Creates macros to automate tasks
• Responsible for application design, development, coding for enhancements and fixes, testing, and performance tuning
• Serves as technical lead for reporting/data analysis services
• Creates, runs, maintains and documents reports on an as-needed basis
• Manages active directory security
• Works with project teams to determine the feasibility and requirements on assigned projects
• Define architecture and standards for web services and interfaces
• Uses and helps to define best practices in all areas of software/application development, including design, coding, documentation, testing & implementation

Senior Database Developer

Research Analyst

• Ensures optimal quality of medical care for patients participating in study; uses ethical conduct as established for healthcare personnel.
• Assists in formation of educational aides and manuals as reference framework for patients and staff as necessary.
• Participate in continuing education programs.
• Educate nursing staff to drug protocols.
• Assist with updating policies/procedures.
• Keep abreast of new methods of treatment including the various venous access devices in the field.
• Arrange follow-up visits with patient to assess optimal quality of care and applies appropriate physical and psychological assessment to determine any effect of study drug.
• Implement appropriate intervention in the event of adverse patient response.
• Assess patient eligibility for inclusion in investigational studies.
• Review patient history and abstracts and records information; records pre-study lab data; secure baseline laboratory blood work from patient and arrange necessary scans.
• Review "informed consent" with patient; coordinate and educate patient and medical personnel as to required follow-up tests to be performed; assist physician in preparing IRB documents and maintain correspondence with sponsoring company/agency and IRB.
• Assure adherence to study requirements according to protocol; monitor study drug according to protocol; monitor and/or perform pharmacokinetic studies as detailed in protocol and attend to laboratory procedures to process, store and ship specimens.

Research Nurse Specialist

Communications

• serve as the senior communications strategist responsible for designing, leading, and continuously refining a communications strategy
• elevate the visibility, reputation, and impact of Cornell Bowers
• lead, develop, and oversee a broad communications portfolio
• ensure that the college’s voice is clear, compelling, and aligned with its values and brand promise
• provide management, leadership, and direction for communications staff and projects
• develop, implement, and continuously refine integrated communication strategies connecting the mission, goals, priorities, and accomplishments of the college
• direct and counsel senior leadership on strategic marketing communications related to the college’s academic programs
• collaborate with University Relations departments

Assistant Dean of Marketing and Communications

General

• Responsible for the management of insurance verifications, eligibility and prior authorizations for services requiring referrals, including surgical procedures, visits and diagnostic testing.
• Ensures that patient demographic, insurance information, verification and eligibility have been established and documented.
• Verifies pre-certifications and obtains upgrades if needed.
• Notifies the referring doctor’s office and contacts the patient if pre-certification is not obtained for next day.
• Responsible for obtaining financial clearance and/or prior balances patients may have.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date.
• Facilitates the communication and collection of any fees due from patient.
• Documents and communicates with clinical staff, physicians, administrators and patients regarding insurance problems/discrepancies; contacts patients to receive updated insurance information or correct issues.
• Scans documentation into the EMR system as necessary.
• Inputs and/or obtains authorizations/precertifications into and from within online systems.
• Initiates and prepares written correspondence as needed and based on functional needs.
• Attends workshops, seminars and/or conferences to keep abreast of standards and best practices within the field.
• Disseminates information to colleagues and/or staff as appropriate.
• Performs other related duties as assigned.

Pre-Authorization Coordinator

Revenue Cycle Specialist

• Performs retrospective coding review of denied charges for physician services.
• Reviews medical records for completeness and accuracy to ensure documentation supports the services billed and all documentation standards are met for billing.
• Make corrections to charges when necessary.
• Analyze for invalid denial trends, payer specific carrier submission requirements & system optimization.
• Performs extensive follow-up to investigate and resolve payment denial trends.
• Resolves outstanding accounts utilizing ancillary applications and websites as tools to retrieve medical documentation.
• Researches and interprets payer contract terms and compiles necessary supporting documentation templates for appeals.
• Ensures denial reviews are conducted in a timely manner.
• Maintains up-to-date policies and procedures and knowledge related to managed care and third party payors.
• Participates in annual and on-going mandatory compliance training.
• Fulfills Continuing Education Units necessary to maintain certification status.
• Assists in training current and new employees on the use of systems and departmental policies and procedures.
• Performs other related duties as assigned.

Revenue Cycle Specialist – Revenue Integrity, Pathology

Public Health

• Engage Students: Lead dynamic live discussions that foster interaction and deepen understanding.
• Provide Feedback: Deliver clear, constructive, and authentic feedback on student submissions, including recorded video responses.
• Facilitate Effectively: Manage online discussions, respond promptly to student inquiries, and track student progress.
• Commitment: Facilitate a minimum of 1-2 courses per month with consistent engagement and preparation.
• Onboarding and Training: Complete an in-depth onboarding program, including shadowing live courses, participating in debrief sessions, and mastering the assigned certificate program.
• Continuous Improvement: Engage in ongoing training and professional development to stay current with emerging learning methodologies, educational technologies, and best practices in online facilitation.

Part-Time Online Course Facilitator – Public Health

Business Intelligence Developer

• Create a variety of backend objects.
• Develop complete ETL data flow models, from source system extraction transformations, loading and report creation.
• Document solution directions, data flows, design and technical specifications.
• Create reporting backend infrastructure and reports.
• Create complex reports and develop reporting solutions that enhance the end user experience and meet business requirements.
• Develop extractions, transformation routines, and user exits using ABAP development programming language.
• Develop business intelligence reports in support of the college’s mission.

Business Intelligence Developer II – Multiple Openings

IT Support

• Delivers first tier phone support while acting as first point of escalation for client and staff issues
• Monitors and prioritizes the Service Desk phone line, e-mail message queues and automated request queue
• Resolves technical issues with operating systems, hardware, software and network connectivity
• Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements
• Contributes to and helps maintain the Knowledge Base
• Uses a ticketing system to manage assigned cases

IT Support Specialist I

Learning and Development

• Design and implement instructional technology strategies across diverse academic programs and initiatives.
• Analyze faculty and staff satisfaction to identify and track evolving technology needs.
• Collaborate with clients to address teaching-related technology issues, including pedagogy, application assessment, and integration strategies.
• Consult with learning technology teams to develop tailored solutions for academic units and departments.
• Conduct research and devise creative workarounds to resolve complex instructional technology challenges.
• Serve as instructional design lead for specific AI learning technology uses when needed.
• Serve as instructional design lead for specific learning technology services as needed.
• Research and pilot emerging AI technologies, partnering with faculty to ensure classroom tools remain current and relevant.

Instructional Designer, Learning Technologies

Clinical Research

• Oversees all aspects of study coordination and study conduct for multisite investigator-initiated studies.
• Serves as the primary contact for external subsites on all project-related operational matters.
• Collaborates with Principal Investigator (PI) on project design and development of study protocol and informed consent form (ICF).
• Completes all regulatory submissions including Protocol Review and Monitoring Committee (PRMC), Institutional Review Board (IRB), Data Safety Monitoring Committee (DSMC).
• Coordinates with Clinical Research Subsite Navigators.
• Creates the electronic data capture (EDC) system in collaboration with developers.
• Generates subsite data completion metrics for distribution to subsite PIs and study teams.
• Develops and implements a project-specific monitoring plan.
• Performs remote monitoring visits to review data timeliness and accuracy.
• Plans subsite Site Initiation Visits (SIV).
• Prepares and presents study metrics, progress, and long-term goals at Steering Committee meetings.

Clinical Research Project Associate

Support Engineer

• Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices
• Fields customer questions and problems and resolves issues independently or partners with IT technical resources
• Assists junior analysts, as needed, prior to determining need for escalation
• Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices
• Uses systems and diagnostic tools to troubleshoot issues
• May develop, maintain and/or disseminate departmental policies and procedures
• Responsible for maintaining departmental standard operating procedures (SOP) manual
• Triages complex issues that span across multiple technologies (Ex: Networking, Security)
• Addresses IT tickets at remote offices across multiple locations within NYC
• Uses a ticketing system to manage assigned cases and logs all activities and case updates
• Creates and maintains asset records for all devices worked on
• Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices
• Ensures that all devices meet institutional security standards prior to connecting them to the network
• Answers end-user technology questions and provides information regarding departmental computing policies and service agreements
• Ensures metrics and service level agreements are upheld
• Provides timely response to customers
• Contributes to and helps maintain the Knowledge Base
• Coordinates and executes large scale hardware refreshes and office relocation projects
• Provides white-glove service to Senior/Executive Leadership as needed

IT Support Analyst II

• Provides on-site support and occasional remote support for workstations, laptops, printers, mobile, IoT and peripheral devices.
• Fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution.
• Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
• Triages complex issues that span across multiple technologies (Ex: Networking, Security).
• Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
• Uses a ticketing system to manage assigned cases.
• Logs all activities and case updates.
• Creates and maintains accurate asset records for all devices worked on.
• Manages and configures devices' network connectivity, from port activation to IP assignment.
• Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
• Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
• Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
• Ensures metrics and service level agreements are upheld.
• Provides timely response to customers, in accordance with service level agreements.
• Contributes to and helps maintain the Knowledge Base.
• Coordinates and executes large scale hardware refreshes and office relocation projects.
• Provides white-glove service to Senior/Executive Leadership as needed.