IT Support Analyst I

Cornell University

IT Support Analyst providing technical assistance for workstations, laptops, and devices in NYC offices. Handling customer queries, troubleshooting issues, and managing IT tickets.

Posted 6/2/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $36 - $42 per hourWebsite

Tech Stack

Tools & technologies

AndroidCitrixiOSIoTITSM

About the role

Key responsibilities & impact

Provides on-site support and occasional remote support for workstations, laptops, printers, mobile, IoT and peripheral devices.
Fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution.
Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
Triages complex issues that span across multiple technologies (Ex: Networking, Security).
Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
Uses a ticketing system to manage assigned cases.
Logs all activities and case updates.
Creates and maintains accurate asset records for all devices worked on.
Manages and configures devices' network connectivity, from port activation to IP assignment.
Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
Ensures metrics and service level agreements are upheld.
Provides timely response to customers, in accordance with service level agreements.
Contributes to and helps maintain the Knowledge Base.
Coordinates and executes large scale hardware refreshes and office relocation projects.
Provides white-glove service to Senior/Executive Leadership as needed.

Requirements

What you’ll need

High School Diploma
Associate's degree is preferred.
Approximately 2 years providing IT Support in an Enterprise Environment.
Demonstrated experience with an IT Service Management ticketing system.
Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment.
Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices.
Familiar in navigation of various and generic OS/GUI systems of devices.
Demonstrated knowledge of Citrix environment and virtualization technologies.
Demonstrated experience with network connectivity troubleshooting.
Able to work in both individual contributor and team setting to accomplish goals.
Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cornell University Website LinkedIn All Job Openings 1 - 10 employees 📚 Education ⚕️ Healthcare Insurance 🧬 Biotechnology Education
Healthcare Insurance
Biotechnology Cornell University is a prestigious Ivy League institution that provides a comprehensive education in various disciplines, placing a strong emphasis on research and academic excellence. It is home to Weill Cornell Medicine, which focuses on medical education, research, and patient care, contributing significantly to the fields of healthcare and biotechnology. IT Support Analyst I 🔥 20 minutes ago 🏢 New York City – Onsite 💵 $36 - $41 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Android Citrix iOS IoT ITSM Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides on-site support and occasional remote support for workstations, laptops, printers, mobile, IoT and peripheral devices.
Fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution.
Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
Triages complex issues that span across multiple technologies (Ex: Networking, Security).
Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs.
Uses a ticketing system to manage assigned cases.
Logs all activities and case updates.
Creates and maintains accurate asset records for all devices worked on.
Manages and configures devices' network connectivity, from port activation to IP assignment.
Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences.
Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network.
Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
Ensures metrics and service level agreements are upheld.
Provides timely response to customers, in accordance with service level agreements.
Contributes to and helps maintain the Knowledge Base.
Coordinates and executes large scale hardware refreshes and office relocation projects.
Provides white-glove service to Senior/Executive Leadership as needed. 🎯 Requirements
High School Diploma
Associate's degree is preferred.
Approximately 2 years providing IT Support in an Enterprise Environment.
Demonstrated experience with an IT Service Management ticketing system.
Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment.
Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices.
Familiar in navigation of various and generic OS/GUI systems of devices.
Demonstrated knowledge of Citrix environment and virtualization technologies.
Demonstrated experience with network connectivity troubleshooting.
Able to work in both individual contributor and team setting to accomplish goals.
Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Support Engineer 🕒 May 15 LiveRamp 501 - 1000 Website LinkedIn All Job Openings Dedicated Support Engineer solving technical challenges while providing exceptional support for top brands at LiveRamp. Collaborating with the Technical Services team to enhance customer satisfaction and company growth. 🏢 New York City – Onsite 💵 $92.5k - $140.5k / year 💰 Series C on 2013-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor SQL Technical Support Analyst, Housing 🕒 September 19, 2025 EliseAI 51 - 200 🤖 Artificial Intelligence 🏠 Real Estate ☁️ SaaS Website LinkedIn All Job Openings Customer Support Analyst providing tier 1/2 technical support for housing AI workflows at EliseAI. Troubleshoot issues, update knowledge base, and QA Support AI Chatbot. 🏢 New York City – Onsite 💵 $60k - $75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer SQL Tableau Junior Electronic Trading Support Engineer 🕒 July 31, 2025 Hudson River Trading 501 - 1000 💸 Finance 💳 Fintech 🛍️ eCommerce Website LinkedIn All Job Openings Join HRT's TradeOps team to manage trading systems and ensure smooth operations. 🏢 New York City – Onsite 💵 $100k - $150k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer 🦅 H1B Visa Sponsor Perl Python Unix View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT SupportWindows desktop supportMac OS desktop supportiOS supportAndroid supportExchange supportnetwork connectivity troubleshootingCitrix environmentvirtualization technologiestroubleshooting IoT devices

Soft Skills

customer serviceproblem-solvingcommunicationteamworkindependent worktime managementattention to detailadaptabilitycollaborationorganization

Certifications

High School DiplomaAssociate's degree