CoreSite

Client Services Project Manager

CoreSite

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $95,000 - $108,000 per year

Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • The Project Manager is responsible for the timeliness, accuracy, and customer satisfaction related to customer deployments and expansions within identified geographic markets.
  • Lead and coordinate inter-departmental activities to ensure accurate and timely deployments.
  • Coordinate customer business requirements with Sales Engineering and Data Center Operations, and will interact regularly with Sales and Marketing.
  • Support Sales in pre-sales demonstrations and is responsible for ensuring a smooth and successful customer experience.
  • Responsible for the overall planning, planning, implementation/management and close-out of customer move-in, expansion and migration projects.
  • Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment
  • Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
  • Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
  • Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
  • Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
  • Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
  • Collaborate with internal business units to evaluate, identify, and resolve risks to projects
  • Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements
  • First line of contact for pre/post sales implementation in geographic market
  • Participate on weekly Market calls
  • Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
  • Pro-actively identify project improvement opportunities
  • Respond to email and phone inquiries
  • Other projects and duties as assigned

Requirements

  • Responsible for the overall planning, planning, implementation/management and close-out of customer move-in, expansion and migration projects.
  • Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment
  • Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
  • Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
  • Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
  • Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
  • Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
  • Collaborate with internal business units to evaluate, identify, and resolve risks to projects
  • Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements
  • First line of contact for pre/post sales implementation in geographic market
  • Participate on weekly Market calls
  • Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
  • Pro-actively identify project improvement opportunities
  • Respond to email and phone inquiries
  • Other projects and duties as assigned
  • Extreme attention to detail is mandatory
  • Passionate drive to deliver world-class customer service
  • Strong interpersonal skills are required
  • Superior project management skills
  • Innovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverables
  • Strong understanding of electrical and mechanical systems in use in a data center environment
  • Relevant knowledge of data center IT infrastructure
  • Positive, energetic work approach and flexible in support of a high-growth, highly dynamic work environment.
  • Telecommunications, construction, critical facility build and/or hardware deployment experience a bonus
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions
  • Excels in a team-oriented work environment
  • Ability to work well under pressure and meet deadlines
  • Excellent interpersonal, verbal, and written communication skills
  • Exhibits a strong work ethic and accountability to deadlines
  • Advanced computer skills (primarily Excel and Microsoft Project)
  • Flexibility and creativity to meet customer needs
  • Excellent organizational skills
  • Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
  • This is a mission critical position that requires 80% onsite work. (i.e. The selected candidate will report to CoreSite’s data center campus for onsite work, customer meetings, and team collaboration 4 days per week.)
  • Travel is expected at a minimum of 15% of the time and will be driven by customer needs
  • Bachelor’s Degree preferred or equivalent years of experience
  • Minimum of 5 years’ experience in customer service
  • Co-location data center or telecommunications experience preferred
  • Project Management Professional (PMP) Certification is required
  • Salesforce experience a plus
  • Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
  • All offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test