CoreSite

Project Manager

• The Project Manager is responsible for the timeliness, accuracy, and customer satisfaction related to customer deployments and expansions within identified geographic markets.
• Lead and coordinate inter-departmental activities to ensure accurate and timely deployments.
• Coordinate customer business requirements with Sales Engineering and Data Center Operations, and will interact regularly with Sales and Marketing.
• Support Sales in pre-sales demonstrations and is responsible for ensuring a smooth and successful customer experience.
• Responsible for the overall planning, planning, implementation/management and close-out of customer move-in, expansion and migration projects.
• Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment
• Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
• Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
• Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
• Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
• Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
• Collaborate with internal business units to evaluate, identify, and resolve risks to projects
• Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements
• First line of contact for pre/post sales implementation in geographic market
• Participate on weekly Market calls
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
• Pro-actively identify project improvement opportunities
• Respond to email and phone inquiries
• Other projects and duties as assigned

Client Services Project Manager

• As a member of the company’s Construction team, the Construction Senior Project Manager is responsible for overseeing all aspects of assigned capital construction projects. This includes permitting, vendor procurement, contracting, and construction management, as well as managing document control, invoice processing, change management, commissioning, and project closeout. The role ensures seamless project execution from inception to turnover, driving success in every phase of the construction process.
• Manage project scope, schedule, and budget to ensure successful delivery of projects, including but not limited:
• Development of ground-up data center buildings
• Redevelopment or upgrades of existing properties into state-of-the-art data centers
• Expansion of critical infrastructure within existing facilities or on current property
• Large customer fit-outs or retrofits to accommodate occupancy and deployment needs
• Oversee all construction phases, including pre-construction, design development, competitive bidding, team selection, construction oversight, commissioning, and project closeout
• Collaborate with internal business groups to develop business cases that support internal project approval
• Ensure timely coordination and proactive communication with all stakeholders, including vendors and internal teams
• Create, issue, and manage Request for Proposals (RFPs) to solicit bids from vendors and contractors. Oversee the selection process to ensure that proposals align with project requirements, timelines, and budget constraints
• Oversee commissioning partners to ensure proper system testing, validation, and final commissioning activities. Participate directly in commissioning processes to confirm operational readiness and compliance with project specifications
• Ensure the complete and accurate turnover of all physical data center infrastructure and associated project documentation to the operations team, facilitating a smooth transition and ensuring operational readiness upon project completion
• Ensure seamless integration of project deliverables into the data center's operational framework by coordinating closely with Data Center Operations, addressing potential challenges during design development to minimize disruptions and facilitate an efficient handover upon project completion
• Act as a liaison between design teams and Data Center Operations to ensure project goals align with both technical and operational standards, reviewing design specifications, providing feedback, and incorporating operational requirements for a seamless transition from design to execution
• Maintain and distribute monthly internal project reports tracking budget, schedule, and overall progress
• Review and verify monthly contractor billings, conducting on-site job walks to confirm project milestones and completion status
• Assist with managing contracts for both new and existing vendors, including contract negotiations
• Develop and implement insights gained, process enhancements, and cost and schedule optimization initiatives throughout the project lifecycle
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and values
• Other projects and duties are assigned

Client Services Project Manager

Senior Construction Project Manager