Core BTS

Engineer

• Develop comprehensive solutions aligned with business objectives, considering scalability, performance, security, and cost-efficiency
• Design, administer and manage multi-tenant observability platforms to monitor customer environments across cloud, hybrid, and on-premises
• Standardize and maintain observability configurations such as dashboards and alert thresholds
• Collaborate with Service Desk, NOC, and Advanced Support Team to define and support SLAs, SLOs, KPIs
• Collaborate during customer onboarding to define alerting, dashboards, and monitoring baselines
• Continuously improve noise reduction, event correlation, and escalation processes
• Participate in incident investigations using observability data to perform root cause analysis and accelerate resolution
• Design and configure automated incident resolution using native or third-party integrations
• Ensure observability solutions align with compliance and security across customer environments
• Configure integration and optimization to ITSM platform, ServiceNow
• Assist with information gathering and reporting to clients or Client Success Managers
• Collaborate with senior engineers to escalate issues as needed
• Develop, maintain and update technical knowledge base articles
• Client interactions and after hours/weekend work may be required
• Other duties as assigned and directed

Senior Observability Engineer