Core BTS

Account Executive

• Establish and maintain strong relationships with Microsoft account teams
• Partner with Microsoft as a peer during the sales process for major accounts
• Identify leads and close sales with enterprise accounts
• Understand and demonstrate a technical understanding of Microsoft platform offerings
• Qualify sales opportunities, set proper customer expectations, and handle negotiations
• Direct the sales process involving other NRI resources, such as Sales Engineers, Deployment, and Project Managers
• Communicate effectively with key stakeholders
• Source opportunities. Close sales. Attain sales goals
• Identify and qualify new business opportunities, and expand NRI’s footprint within existing accounts
• Communicate directly with customers, recommend high-level solutions based on customer needs, and develop rapport and gather the information that will allow us to improve our relations and close business
• Serve as the liaison between strategic manufacture partners and NRI
• Participate in sales meetings and training to improve performance, enhance skills, and help build departmental expertise
• Set meetings with clients to understand business requirements
• Give technical demonstrations of various products and services to prospective customers

Solutions Engineer

• Serve as the technical lead in pre-sales engagements for NRI North America's Hybrid Infrastructure practice.
• Collaborate with account executives to understand client requirements and develop tailored infrastructure solutions.
• Design and present end-to-end solutions across hybrid cloud, data center, storage, networking, and security domains.
• Lead client-facing workshops, discovery sessions, and whiteboarding engagements—onsite or virtual—to capture technical requirements and propose scalable architectures.
• Create detailed Statements of Work (SOWs), technical documentation, bill of materials, and high-level designs.
• Advise clients on Cisco enterprise networking solutions, including routing/switching, SD-WAN, wireless, and network security architectures.
• Act as a trusted advisor to both technical and non-technical stakeholders, ensuring alignment between business goals and technology outcomes.
• Support internal solution engineering and delivery teams during project handoff and implementation planning.
• Stay current on emerging technologies, Cisco certifications, and best practices relevant to enterprise networking and hybrid infrastructure.
• Participate in internal knowledge sharing, mentoring, and the development of reusable solution frameworks and templates.
• Build and maintain strong relationships with Cisco, other technology partners, and key client stakeholders.
• Assist in RFP/RFI responses, proposal development, and architectural reviews as part of the sales lifecycle.

Senior Solution Architect – Infrastructure Presales

Director

• Create, evolve, and promote guiding principles for client engagement to ensure alignment with long-term strategic objectives.
• Translate AI capabilities into real-world business value—cost savings, efficiency, customer engagement.**
• Design AI-powered products and services that align with client needs.
• Accelerate enablement and collaboration with the sales organization to improve effectiveness, ensuring they have the tools and knowledge to drive successful client engagements.
• Ensure consistency across engagement methods and approaches to deliver predictable, high-quality results for clients.
• Engage in ideation sessions with clients to provide forward-looking insights and innovative strategies tailored to their business needs.
• Deliver strategic advisory services, guiding clients through digital transformation and technology modernization driving deeper relationships and long-term growth
• Co-develop sales strategies and solution engagement approaches alongside the sales team to maximize opportunity win rates.
• Help shape sales opportunities by refining solution design, ensuring alignment with client objectives, and adding value throughout the process.
• Lead pursuit teams to drive client confidence and secure key wins.
• Ensure alignment to client business objectives post-signature to guarantee seamless delivery and successful outcomes.
• Evangelize success stories by showcasing client wins, fostering advocacy, and demonstrating the impact of NRI’s solutions.
• Lead and participate in CIO roundtables and executive engagements to build and strengthen high-level client relationships.
• Represent NRI North America at partner events, articulating the company’s vision and innovative solutions.
• Provide guidance to practices, shaping the development of skillsets and offerings to ensure they align with market needs and client demands.
• Drive new offering creation, ensuring NRI remains ahead of market trends and client expectations.
• Serve as the communication bridge between sales, delivery, operations, marketing, and the Innovation Team, ensuring insights and feedback flow consistently across departments.
• Use client and market feedback to refine offerings, shape go-to-market strategies, and continuously improve service delivery.

Innovation Director

Cloud Engineer

• Serve as a Tier 2/3 escalation resource for all Managed Services customers, supporting incidents escalated from the Service Desk and/or NOC.
• Act as the technical lead and incident commander during high-severity or complex incidents, coordinating response efforts across internal teams, vendors, and cloud providers.
• Participate in a formal on-call escalation rotation, providing after-hours incident response and technical leadership as required.
• Lead real-time troubleshooting during incidents, including deep technical analysis, mitigation, recovery, and service restoration.
• Communicate directly with customers during incidents, providing clear technical status updates, recovery plans, and post-incident explanations.
• Ensure proper documentation, handoff, and follow-up actions after incident resolution.
• Own technical direction and architecture for Azure-based Managed Services environments, ensuring solutions are secure, scalable, resilient, and supportable.
• Advanced knowledge of both IaaS and PaaS technologies within the Azure ecosystem.
• Working knowledge of Cloud Adoption Framework (CAF).
• Perform Azure Well Architected Reviews as part of the lifecycle of a managed Azure customer.
• Design and validate Azure infrastructure solutions across compute, storage, networking, identity, security, and monitoring.
• Architect and support Azure Virtual Desktop environments, including host pools, scaling strategies, image lifecycle management, and FSLogix profile architecture.
• Define disaster recovery and resiliency strategies for Azure workloads, including recovery objectives, dependencies, and validation approaches.
• Identify architectural risks and recommend remediation to improve platform stability and reduce operational risk.
• Design, implement, and govern Infrastructure as Code (IaC) using ARM templates, Bicep, Terraform, or equivalent tooling.
• Establish and enforce IaC standards, version control practices, and reusable deployment patterns for Azure environments.
• Promote automation-first approaches using PowerShell and Azure CLI to reduce manual effort and improve consistency.
• Provide technical guidance to AST engineers to ensure deployments align with approved architectural and IaC standards.

Senior Azure Engineer

Business Development Rep

• Ongoing identification, development, and assessment of medium/large new logo business opportunities and partnerships
• Drive and mature new opportunities, including relationship management and requirements gathering
• Continued relationship and Client management through the remaining sales cycles of Qualified opportunities
• Work with Technology/Architecture, Offerings and Delivery to brainstorm, build, and test complex and material solutions/offerings

Business Development Executive

Affiliate Manager

• Driving demand generation initiatives in collaboration with strategic partners to increase awareness, pipeline growth, and revenue impact.
• Working cross-functionally with Partner Marketing, Sales, Product, and Marketing Operations to execute integrated campaigns, translate insights into compelling narratives, and optimize performance across channels.

Partner Demand Specialist

• Design, build, and deliver end-to-end data and analytics solutions for enterprise clients
• Discuss best practices and strategies for modern data and analytics with clients
• Integrate data sources to build models and reports for business users
• Configure and operationalize cloud infrastructure in Azure
• Speak intelligently to Microsoft’s cloud data strategy and roadmap
• Stay current with Microsoft technologies and modern data platform best practices