Core BTS

Cloud Engineer

• Serve as a Tier 2/3 escalation resource for all Managed Services customers, supporting incidents escalated from the Service Desk and/or NOC.
• Act as the technical lead and incident commander during high-severity or complex incidents, coordinating response efforts across internal teams, vendors, and cloud providers.
• Participate in a formal on-call escalation rotation, providing after-hours incident response and technical leadership as required.
• Lead real-time troubleshooting during incidents, including deep technical analysis, mitigation, recovery, and service restoration.
• Communicate directly with customers during incidents, providing clear technical status updates, recovery plans, and post-incident explanations.
• Ensure proper documentation, handoff, and follow-up actions after incident resolution.
• Own technical direction and architecture for Azure-based Managed Services environments, ensuring solutions are secure, scalable, resilient, and supportable.
• Advanced knowledge of both IaaS and PaaS technologies within the Azure ecosystem.
• Working knowledge of Cloud Adoption Framework (CAF).
• Perform Azure Well Architected Reviews as part of the lifecycle of a managed Azure customer.
• Design and validate Azure infrastructure solutions across compute, storage, networking, identity, security, and monitoring.
• Architect and support Azure Virtual Desktop environments, including host pools, scaling strategies, image lifecycle management, and FSLogix profile architecture.
• Define disaster recovery and resiliency strategies for Azure workloads, including recovery objectives, dependencies, and validation approaches.
• Identify architectural risks and recommend remediation to improve platform stability and reduce operational risk.
• Design, implement, and govern Infrastructure as Code (IaC) using ARM templates, Bicep, Terraform, or equivalent tooling.
• Establish and enforce IaC standards, version control practices, and reusable deployment patterns for Azure environments.
• Promote automation-first approaches using PowerShell and Azure CLI to reduce manual effort and improve consistency.
• Provide technical guidance to AST engineers to ensure deployments align with approved architectural and IaC standards.

Senior Azure Engineer

Business Development Rep

• Ongoing identification, development, and assessment of medium/large new logo business opportunities and partnerships
• Drive and mature new opportunities, including relationship management and requirements gathering
• Continued relationship and Client management through the remaining sales cycles of Qualified opportunities
• Work with Technology/Architecture, Offerings and Delivery to brainstorm, build, and test complex and material solutions/offerings

Business Development Executive

Affiliate Manager

• Driving demand generation initiatives in collaboration with strategic partners to increase awareness, pipeline growth, and revenue impact.
• Working cross-functionally with Partner Marketing, Sales, Product, and Marketing Operations to execute integrated campaigns, translate insights into compelling narratives, and optimize performance across channels.

Partner Demand Specialist

Solutions Engineer

• Design, build, and deliver end-to-end data and analytics solutions for enterprise clients
• Discuss best practices and strategies for modern data and analytics with clients
• Integrate data sources to build models and reports for business users
• Configure and operationalize cloud infrastructure in Azure
• Speak intelligently to Microsoft’s cloud data strategy and roadmap
• Stay current with Microsoft technologies and modern data platform best practices

Solution Architect – Data Analytics

• Lead the identification and design of technical solutions that meet clients’ business requirements.
• Partner with business and technical leaders to understand requirements and shape solution strategies aligned with the customer’s industry trends and business strategy.
• Serve as a trusted senior advisor to client executives and technical teams advising on technology investments and roadmap decisions.
• Build strong relationships with key stakeholders on selected priority clients.
• Provide technical direction and oversight during early stages of sales opportunities to ensure right solution strategy is pursued maximizing value to client and NRI.
• Partner with sales leadership to prioritize client engagements and build qualified sales pipeline within the assigned region.
• Work closely with Innovation Directors and Technical Solution Architects to win qualified sales opportunities.
• Work with engineering and operations teams to ensure solution performance, reliability, and security.
• Troubleshoot and resolve complex solution issues across platforms and technologies.
• Drive adoption of innovative tools, platforms, and practices to improve solution quality and efficiency.

Senior Azure Engineer

Business Development Executive

Partner Demand Specialist

Solution Architect – Data Analytics

Technical Solutions Leader