Core BTS

Business Development Rep

• Own scoping of full “training to evaluation” solutions. Conduct needs analysis to define expected outcomes. Scope solutions that teach, enable, and allow team members to demonstrate the mastery of specific skills
• Support leaders, coaches, and HRBPs in the performance management and feedback process by providing frameworks, tools, and processes to evaluate how well their people are doing.
• Work directly with stakeholders and subject matter experts to collect and organize raw content and design effective learning and enablement deliverables and experiences.
• Develop and produce all learning, enablement, and skills evaluation deliverables and tools.
• Own the launch, execution, and ongoing management of all scoped programs and initiatives.
• Create surveys, quizzes, and other diagnostic tools to evaluate the effectiveness of training and enablement solutions.
• Manage solutions such as projects, owning timeline, scope, updates, and communication with stakeholders.
• Source and partner with external vendors as needed.

Learning & Development Business Partner

Account Executive

• Establish and maintain strong relationships with Microsoft account teams
• Partner with Microsoft as a peer during the sales process for major accounts
• Identify leads and close sales with enterprise accounts
• Understand and demonstrate a technical understanding of Microsoft platform offerings
• Qualify sales opportunities, set proper customer expectations, and handle negotiations
• Direct the sales process involving other NRI resources, such as Sales Engineers, Deployment, and Project Managers
• Communicate effectively with key stakeholders
• Source opportunities. Close sales. Attain sales goals
• Identify and qualify new business opportunities, and expand NRI’s footprint within existing accounts
• Communicate directly with customers, recommend high-level solutions based on customer needs, and develop rapport and gather the information that will allow us to improve our relations and close business
• Serve as the liaison between strategic manufacture partners and NRI
• Participate in sales meetings and training to improve performance, enhance skills, and help build departmental expertise
• Set meetings with clients to understand business requirements
• Give technical demonstrations of various products and services to prospective customers

Events

• Support the planning and execution of regional field marketing events, partner events, webinars, and corporate marketing programs.
• Maintain event timelines, task lists, registration details, calendars, and planning documents to keep programs on track.
• Coordinate event logistics including venues, catering, shipping, promotional materials, attendee lists, signage, and onsite details.
• Partner with marketing, sales, partner alliances, and content teams to support event promotion, attendee targeting, and follow-up.
• Help gather event requirements, deadlines, creative needs, speaker details, and internal approvals.
• Serve as a day-to-day coordination point for assigned events, escalating issues and decisions as needed.
• Assist with vendor outreach, estimates, invoices, contracts, purchase requests, and budget tracking.
• Maintain organized event records, including budgets, attendee reports, vendor information, and post-event documentation.
• Support cost-effective planning while following internal processes and brand standards.
• Support onsite and virtual event execution, including setup, registration, attendee support, materials, and post-event wrap-up.
• Coordinate post-event activities such as attendee list updates, lead handoff support, survey distribution, and follow-up communications.
• Assist with basic event reporting, including attendance, engagement, feedback, and lessons learned.

Marketing Events Coordinator

Software Engineer

• Build, Maintain, and optimize complex spreadsheets in Excel and Google Sheets using advanced formulas and pivot tables.
• Write, modify, and execute SQL queries (SELECT, JOIN, WHERE, GROUP BY, etc.) to extract and manipulate data from relational databases.
• Design, test, and refine prompts for AI tools to automate text generations, summarize data, and enhance data cleansing workflows.
• Use AI tools and spreadsheet scripts, like App Script or VBA, to streamline repetitive data entry and reporting tasks.
• Assist in auditing, cleansing, and verifying data quality across spreadsheets and database systems.
• Transform raw data into clear, actionable reports and dashboards.

Junior SQL Developer

Cloud Engineer

• Advise and implement cloud-based solutions using various cloud platforms and technologies.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Provide project and technical guidance to the team.
• Ensure that the solutions are scalable, secure, and cost-effective.
• Conduct assessments and provide recommendations for solution adoption and migration.
• Develop and maintain documentation and best practices.
• Stay up to date with the latest technologies and trends.
• Implement comprehensive cloud solutions aligned with business objectives, considering factors like scalability, performance, security, and cost-efficiency.
• Ensure cloud solutions meet security and compliance standards including data protection, encryption, access control, and regulatory requirements.
• Provide expert-level client collateral including architectural drawings, documentation, and implementation guides for project architecture deliverables.
• Lead engagement teams, delegate responsibilities, and mentor fellow consultants.
• Work within the sales process to assist in technical whiteboards, scope projects, create sales collateral, and presentations.
• Review technical documentation and sales collateral for punctual and technical correctness.

Senior Consultant – Cloud Infrastructure

Analyst

• Function as the first point of contact and first level support for client’s end users, networks, and server issues.
• Troubleshoot software, hardware and operating system issues.
• Create detailed documentation of incidents.
• Provide timely and professional communication with customer contacts.
• Multitask on complex, diverse issues.
• Monitor customer environments for faults, failures, and performance issues.
• Proactively respond to emails, alerts, tickets, and phone calls from customers.
• Escalate higher level issues to appropriate resources for in-depth investigation.
• Stay current in evolving technologies.
• Perform scheduled maintenance including server patching.

Service Desk Analyst I – 3rd Shift

Engineer

• Responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications
• Support multiple customer environments with strong technical expertise
• Ensure high availability, performance, and customer satisfaction across voice and contact center platforms
• Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations
• Provide operational support for Cisco Unified Communications platforms
• Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations
• Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments
• Create and maintain technical documentation, standard operating procedures, and network diagrams
• Participate in customer onboarding, migrations, upgrades, and platform lifecycle management

Senior Voice Engineer

System Administrator

• Oversee the configuration, administration, and optimization of the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, Intune, Defender, Azure AD / Entra ID, and Power Platform.
• Regularly audit systems to ensure they are designed and operating to current best practices.
• Mobile device management with Intune includes endpoint policies, configuration, package deployment, and provisioning.
• Management of Exchange Online, including mail security such as SPF, DMARC, DKIM, and spam, malware, and phishing protection.
• Implementation of Single Sign On for enterprise-wide applications utilizing Microsoft Azure AD / Entra ID.
• Management of servers including latest Windows Server versions, Linux, and appliance based virtual machines.
• Design, deploy, and administer HyperV virtualization systems in on-premises datacenters.
• Design, deploy and administer cloud-based virtualization environments including Microsoft Azure.
• Deploy, manage, and analyze infrastructure wide monitoring tools to ensure all systems are operating optimally.
• Design and maintain internal networks for both datacenters and branch offices.
• Management of Cisco / Meraki firewalls, routers, and switches.
• Troubleshoot and resolve network-related issues and analyze root cause of failures to ensure design resiliency.
• Responsible for circuit management and working with vendors as necessary.
• Management of internal telephony via Cisco and Teams.
• Develop and maintain Disaster Recovery (DR), High Availability (HA), and Business Continuity Planning (BCP) strategies for critical systems.
• Ensures all platforms are deployed with appropriate backup and archiving strategies.
• Conduct regular testing and drills to validate the effectiveness of DR, HA, and BCP plans.
• Assist the IT security team with day-to-day security and compliance tasks.
• Lead the vulnerability management program’s patching design, implementation, and monitoring.
• Management of multi-factor authentication technologies.
• Ensure processes and systems are implemented in alignment with existing compliancy and regulatory requirements.
• Design, develop, and maintain IT integrations such as HR IS platform to Microsoft Azure AD / Entra ID.
• Process automation such as user onboarding and offboarding script development.
• Act as an escalation point for the help desk team to assist with complex trouble tickets.
• Assist with the design and implementation of automated configuration for both Windows and Mac based endpoints.
• Management of branch offices including networking, printing, and physical security.
• Collaborate with various business and IT team members to ensure all designs meet requirements.
• Develop documentation of processes and knowledge base articles for systems as they’re designed and deployed.

Systems Administrator – Corporate IT

• Respond to level two issues that arise and escalations from the Network Operations Center or service desk
• Concentrate on M365 Security as the main focal point
• Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio
• Resolve, or escalate issues reported or identified in an M365 tenant
• Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
• Aid other team members in the resolution of cases within the scope of skillset
• Assist with information gathering and reporting to either clients or Client Success Managers
• Collaborate with senior engineers to escalate issues as needed
• Develop, maintain and update technical knowledge base articles
• Participate in an on-call rotation
• After hours / weekend work may be required

Senior Microsoft 365 Engineer – Second Shift

Marketing

• Manage and nurture relationships with strategic partners, serving as a trusted liaison between NRI and our partner organizations.
• Develop and execute partner marketing strategies that align with our business goals and maximize brand exposure.
• Lead, coach, and support partner demand resources, including Partner Demand Specialist(s) and third-party SDR agencies focused on demand generation and Marketing Qualified Lead (MQL) generation.
• Allocate and manage Marketing Development Funds (MDF) for partner activities, ensuring efficient and effective use of resources.
• Collaborate with national and field marketing to generate marketing leads and execute demand generation events.
• Create and execute end-to-end partner marketing campaigns, tracking and analyzing results for continuous improvement.
• Maintain compliance requirements and milestones for partner agreements, securing rebates and incentives for NRI.
• Assist with the tracking and reporting of Marketing Sourced and Marketing Influenced Pipeline Revenue post demand generation activities and events.

Senior Manager, Partner Marketing

• Respond to level two issues and escalations from the Network Operations Center or service desk
• Focus on M365 Security as the main focal point
• Work with Senior members of the managed services practice to provide support for managed client portfolio
• Resolve or escalate issues reported or identified in an M365 tenant
• Conduct proactive performance assessments of clients' M365 environments

Senior Microsoft 365 Engineer

Customer Success Manager

• Design and implement client success plans tailored to individual clients.
• Coordinate cross-functional efforts among practice leaders, support resources, and client sponsors to achieve objectives.
• Collaborate with cross-functional teams, including practice leaders, support resources, and client sponsors, to achieve strategic objectives.
• Serve as the main point of contact for clients, addressing concerns and ensuring smooth communication.
• Schedule and conduct monthly and quarterly service reviews, as well as regular client calls.
• Collaborate with Account Executives to align on customer strategies, fostering mutual success.
• Understand, review, and communicate contracted services, ensuring accurate and complete fulfillment.
• Support client escalations by acting as a mediator and problem solver.
• Understand and review all signed contracts to ensure smooth delivery and scope management.
• Assist the Managing Director of Services with pre-sales and sales efforts as required.
• Collaborate closely with Account Executives to maximize revenue potential and drive the growth of client accounts.
• Grow client accounts by cross-selling additional service lines.
• Work with practice leaders and support teams to streamline service delivery and improve client outcomes.
• Drive customer satisfaction by ensuring client requirements are clearly understood and addressed.
• Collaborate with the Managing Director of Services on future client success needs, refining processes, and deliverables.
• Provide detailed and accurate reporting to clients on service usage and effectiveness.
• Analyze and present data during service reviews to demonstrate value and identify opportunities for improvement.
• Escalate any changes in client accounts by keeping all required documentation up to date and current.