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Senior Microsoft 365 Engineer – Second Shift
Core BTSSenior Microsoft 365 Engineer providing support for managed clients focusing on M365 Security. Responsible for responding to escalations and improving client M365 environments.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Respond to level two issues that arise and escalations from the Network Operations Center or service desk
- Concentrate on M365 Security as the main focal point
- Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio
- Resolve, or escalate issues reported or identified in an M365 tenant
- Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
- Aid other team members in the resolution of cases within the scope of skillset
- Assist with information gathering and reporting to either clients or Client Success Managers
- Collaborate with senior engineers to escalate issues as needed
- Develop, maintain and update technical knowledge base articles
- Participate in an on-call rotation
- After hours / weekend work may be required
Requirements
What you’ll need- 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
- Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
- Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
- Microsoft Exchange Online (Online Protection)
- Microsoft Endpoint Configuration Management
- Microsoft Intune
- Mobile Device/Mobile Application management
- Microsoft SharePoint Online
- Microsoft Teams
- Microsoft OneDrive for Business
- Knowledge of Microsoft 365 cloud solutions
- Microsoft 365 management and administration
- Scripting for automation (i.e., PowerShell, VBScript, etc)
- At least one of the following certifications: MS-102, SC-200, SC-300, SC-900
Benefits
Comp & perks- Health, Vision, and Dental Insurance
- Life Insurance
- Health/Dependent Care Flexible Spending
- 401(k) Plan
- Short-Term and Long-Term Disability Coverage
- Generous Vacation and Flex Time Off Programs
- Company Paid Holidays
- Training and Development Opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft 365M365 SecurityEntra IDMicrosoft DefenderMicrosoft Exchange OnlineMicrosoft Endpoint Configuration ManagementMicrosoft IntuneMobile Device ManagementMicrosoft SharePoint OnlinePowerShell
Soft Skills
problem-solvingcollaborationcommunicationcustomer supportteamworkproactive approachtechnical writingtime management
Certifications
MS-102SC-200SC-300SC-900