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Core BTS

Senior Microsoft 365 Engineer – Second Shift

Core BTS

Senior Microsoft 365 Engineer providing support for managed clients focusing on M365 Security. Responsible for responding to escalations and improving client M365 environments.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $75,000 - $95,000 per yearWebsite

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Hard Skills
Microsoft 365M365 SecurityEntra IDMicrosoft DefenderMicrosoft Exchange OnlineMicrosoft Endpoint Configuration ManagementMicrosoft IntuneMobile Device ManagementMicrosoft SharePoint OnlinePowerShell
Soft Skills
problem-solvingcollaborationcommunicationcustomer supportteamworkproactive approachtechnical writingtime management
Tools & Technologies
Microsoft TeamsMicrosoft OneDrive for BusinessM365 tenanttechnical knowledge basemanaged servicesperformance assessmentsreporting tools
Certifications & Qualifications
MS-102SC-200SC-300SC-900
Industry Keywords
Managed Services Providercloud solutionsConditional Access PoliciesMFAPrivileged Identity ManagementDLP PoliciesXDRonline protection

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Respond to level two issues that arise and escalations from the Network Operations Center or service desk
  • Concentrate on M365 Security as the main focal point
  • Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio
  • Resolve, or escalate issues reported or identified in an M365 tenant
  • Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
  • Aid other team members in the resolution of cases within the scope of skillset
  • Assist with information gathering and reporting to either clients or Client Success Managers
  • Collaborate with senior engineers to escalate issues as needed
  • Develop, maintain and update technical knowledge base articles
  • Participate in an on-call rotation
  • After hours / weekend work may be required

Requirements

What you’ll need
  • 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
  • Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
  • Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
  • Microsoft Exchange Online (Online Protection)
  • Microsoft Endpoint Configuration Management
  • Microsoft Intune
  • Mobile Device/Mobile Application management
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft OneDrive for Business
  • Knowledge of Microsoft 365 cloud solutions
  • Microsoft 365 management and administration
  • Scripting for automation (i.e., PowerShell, VBScript, etc)
  • At least one of the following certifications: MS-102, SC-200, SC-300, SC-900

Benefits

Comp & perks
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • Health/Dependent Care Flexible Spending
  • 401(k) Plan
  • Short-Term and Long-Term Disability Coverage
  • Generous Vacation and Flex Time Off Programs
  • Company Paid Holidays
  • Training and Development Opportunities