Service Desk Analyst I – 3rd Shift

Core BTS

Service Desk Analyst providing first-level technical support for clients' networks and servers. Position involves troubleshooting and incident documentation in a fast-paced remote environment.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

Tech Stack

Tools & technologies

CitrixVMware

About the role

Key responsibilities & impact

Function as the first point of contact and first level support for client’s end users, networks, and server issues.
Troubleshoot software, hardware and operating system issues.
Create detailed documentation of incidents.
Provide timely and professional communication with customer contacts.
Multitask on complex, diverse issues.
Monitor customer environments for faults, failures, and performance issues.
Proactively respond to emails, alerts, tickets, and phone calls from customers.
Escalate higher level issues to appropriate resources for in-depth investigation.
Stay current in evolving technologies.
Perform scheduled maintenance including server patching.

Requirements

What you’ll need

2+ years related experience with help desk or network support.
Windows 10, Windows 11, Microsoft Office Suite, Active Directory.
Experienced with Cisco network devices and Windows servers.
Demonstrated VMWare or Citrix knowledge.
Verbal: Demonstrates a clear and effective speaking manner.
Demonstrated ability to effectively interact with a variety of client and staff personalities and situations.
Communicates effectively with clients/end users to identify needs and resolve issues.
Communicate clearly and effectively using a telephone.
Written: Demonstrates a clear and succinct writing style to communicate effectively and clearly via email and other written forms of communication.

Benefits

Comp & perks

Health, Vision, and Dental Insurance
Life Insurance
Health/Dependent Care Flexible Spending
401(k) Plan
Short-Term and Long-Term Disability Coverage
Generous Vacation and Flex Time Off Programs
Company Paid Holidays
Training and Development Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingsoftware supporthardware supportoperating system supportserver patchingVMWareCitrixnetwork supportActive DirectoryCisco network devices

Soft Skills

communicationmultitaskingcustomer serviceproblem-solvinginterpersonal skillsclear speakingeffective writingclient interactionprofessionalismtimeliness