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Operations

• Responsibility for operational warehouse processes and the further development of projects
• Provide technical and disciplinary leadership for the operations management team
• Monitor and ensure compliance with legal and regulatory requirements
• Responsible for ensuring high customer satisfaction
• KPI-driven planning
• Develop, support and monitor process-level projects
• Optimize workflows within the area of responsibility
• Monitor and implement measures to improve quality, occupational safety and productivity
• Customer communication
• Implement new projects as required and take on project management

Manager, Operations

Financial Planning and Analysis

• Day-to-day handling, recording, verifying and accounting of bank statements
• Preparing and making manual and automatic payments in SAP system
• Reconciliation of accounting balances in bank accounts for the day and at the end of the month
• Accounting of bank transactions
• Taking part in projects commissioned by the Team Lead (GAP,UAT)
• Optimizing maintained, deployed processes
• Liaising with the company's subsidiaries in Europe and internationally, within the Shared Service Center

Operational Finance Assistant

Manager

• Drive branch growth by acquiring new clients and maintaining strong relationships with existing ones.
• Ensure excellent customer service by fostering an environment of continuous improvement and accountability.
• Regularly visit key clients to identify opportunities for further business development.
• Oversee branch operations to ensure compliance with industry regulations and internal standards.
• Use financial reports to manage cash flow, improve transportation yield, and control expenses.
• Focus on driving profitable growth by increasing revenue and improving operational efficiency.
• Develop and implement strategies to keep the branch competitive in the freight forwarding market.
• Work closely with the leadership team to align branch goals with overall company objectives.
• Promote a culture of integrity, transparency, and constructive feedback within the branch.
• Travel as required.

Branch Manager

Human Resources

• Provides enterprise-wide leadership for Total Rewards and HR Operations in the US, shaping and executing a comprehensive strategy that aligns with the organization’s long-term business objectives and global priorities.
• Acts as a strategic advisor to executive leadership on total rewards philosophy, workforce investment, and people-related analytics.
• Ensures total rewards programs are competitive, scalable, compliant, and aligned with business strategy to enable the organization to attract, retain, and motivate top talent.
• Leads HR operations by leveraging technology and automation to deliver best-in-class data integrity, analytics, and technology capabilities that inform enterprise decision-making and drive organizational performance.

Senior Director, Total Rewards – HR Operations

Account Manager

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
• Other duties and project work as assigned by manager.

Operational Account Manager, Air Expedite, Road

Security Engineer

• Oversee and enforce security policies, protocols, and compliance requirements
• Execute and document security audits
• Assist in investigations of security incidents and breaches
• Ensure adherence to mandated security standards

Physical Security Manager

Learning and Development

• Design and execute a network-wide learning strategy aligned with operational standards, productivity targets, safety requirements, and customer expectations.
• Develop structured training roadmaps for all operations roles, including hourly associates, team leads, supervisors, and managers.
• Identify capability gaps through performance metrics, audits, incident trends, and leadership input.
• Partner with the Center of Excellence and Operations leaders to align training programs with standard work, best practices, and continuous improvement initiatives.
• Create and maintain standardized training content, including: SOP- and standard work–based training modules, instructor-led and train-the-trainer programs, e-learning and blended learning solutions, job instruction breakdowns, and visual aids.
• Collaborate with operational subject matter experts to ensure content is practical, current, and scalable.
• Define and track training effectiveness metrics, including time-to-productivity, safety outcomes, quality performance, and engagement.

Senior Learning & Development Manager – Operations

• Responsible for safely operating commercial motor vehicles to perform local pick-up and delivery (P&D)
• Conducts warehouse operations including shipping, receiving, picking, and quality control
• Verify shipment paperwork, weighing/dimension checks, and loading/unloading safely
• Stage and replenish product while maintaining compliance with safety policies
• Assist with Order Filler and Checker duties as needed

Warehouse Operations Driver – Overnights

• Oversee the air export process, including the preparation of shipping documents, customs clearance, and bookings with air carriers.
• Coordinate with freight forwarders, airlines, customs brokers, and other service providers to ensure efficient cargo delivery.
• Manage relationships with customers, vendors, and third-party service providers to deliver exceptional service and ensure satisfaction.
• Address and resolve customer inquiries and concerns promptly.
• Ensure compliance with all relevant regulations, including customs and trade laws.

Manager, Air Export, Pharma

Customer Support

• Build rapport and trust with Clients by delivering exceptional service to them consistently.
• Process and input all customer orders.
• Running and printing shipments from WMS.
• Generate all related paperwork and necessary information required for customer work orders.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management.
• Ensure the accuracy of all receiving and shipping documents.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc.
• Oversee all paperwork associated with orders and maintain the corresponding files.

Customer Service Agent

• The Team Lead has general responsibility for coordinating and overseeing all operational activities
• Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands
• Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity.
• Responsible for always conducting yourself in a professional manner in appearance and communications.
• Will accomplish all job tasks in a manner that promotes safety.

Team Lead, Operations

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.

Operational Account Manager, Air Expedite

• Oversee the importation of goods by Air
• Ensure efficient and timely delivery while maintaining strong relationships with customers and vendors
• Manage import processes, compliance with regulations
• Develop and maintain relationships with customers, vendors, and third-party service providers

Air Import Manager

Supply Chain

• Interact with drivers and customers to manage orders
• Schedule and communicate expectations to the hauling department
• Track customer orders and communicate relevant information
• Process all necessary paperwork for orders
• Provide consistent communication to customers and teams
• Perform other duties as required

Senior Logistics Coordinator, Dispatch, Road Transport

• Supervising labor management and planning of inbound, outbound, Product slotting and customer communication activities
• Hiring and training, planning and assigning daily work, conducting performance appraisals
• Supervising receiving, warehousing and shipping of products
• Developing systems and procedures for managing operations, equipment, and products
• Managing operations to meet productivity and service goals