Operational Account Manager, Air Expedite

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Operational Account Manager responsible for Air Freight services in DSV. Building customer relationships and ensuring exceptional service in logistics operations.

Posted 4/24/2026full-timeItasca • Illinois, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $62,500 - $84,500 per yearWebsite

About the role

Key responsibilities & impact

Develops the overall customer relationship via all methods of communication, phone, email, and in person.
Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
Researches and determines growth opportunities within the branch’s house accounts.
Investigates, actions and establishes new customer leads and opportunities.
Examines customer requests to provide best service options and pricing available.
Proactively handles customer shipment requests.
Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
Provides direction and sets pricing guidelines for Carrier Sales team.
Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.

Requirements

What you’ll need

High School Diploma or equivalent (GED) required.
College degree in Business Administration, Logistics or Supply Chain Management preferred.
3 years’ experience in logistics, transportation brokerage, or related field required, 5+ years preferred.
Experience with transportation management systems.
2 years' experience managing Air Freight preferred.
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
Solid analytical experience in Excel required.
Driven, enthusiastic, and highly motivated.
High attention to detail and ability to multitask.
Strong organizational skills.
Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
Excellent interpersonal communication and problem-solving skills, verbal, written and in person.
Strong prioritization skills and works with a sense of urgency.
Proficiency in using a Windows-based computer.
Strong ability to persuade, negotiate, and influence others.
Ability to work flexible hours.
Strong mathematical skills for pricing, negotiating and project development.

Benefits

Comp & perks

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

logisticstransportation brokeragetransportation management systemsAir FreightMicrosoft OfficeExcelanalytical skillspricingnegotiationproject development

Soft Skills

interpersonal communicationproblem-solvingorganizational skillsattention to detailmultitaskingteamworkindependent resultsprioritizationsense of urgencymotivation

Certifications

High School DiplomaGEDCollege degree in Business AdministrationLogisticsSupply Chain Management