Customer Service Agent

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Customer Service Representative delivering exceptional service to clients. Responsible for processing orders and maintaining records at DSV logistics in Dallas, Texas.

Posted 4/24/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Build rapport and trust with Clients by delivering exceptional service to them consistently.
Process and input all customer orders.
Running and printing shipments from WMS.
Generate all related paperwork and necessary information required for customer work orders.
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management.
Ensure the accuracy of all receiving and shipping documents.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc.
Oversee all paperwork associated with orders and maintain the corresponding files.

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Intermediate computer skills
Proficient with MS Office Applications
Business writing proficiency in English (reading, writing, verbal)
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryinventory managementorder processingshipping documentationcustomer order verificationpaperwork generationshipment processing

Soft Skills

customer servicecommunicationrapport buildingproblem solvingattention to detail

Certifications

high school diplomaGED