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Account Manager

• Manage and grow key accounts
• Work closely with clients to ensure satisfaction
• Oversee operational aspects of shipments
• Collaborate with internal teams to provide exceptional service
• Lead client onboarding and implementation
• Monitor and analyze customer performance
• Ensure KPIs are met including timeliness and billing days
• Develop account plans and action outlined satisfaction

Operational Key Account Manager

Supply Chain

• Advise on international supply chain optimization projects
• Analyze supply chain data to identify improvement opportunities
• Collaborate with internal teams and external partners
• Present complex analysis results clearly and concisely
• Utilize supply chain management software to support data analysis

Supply Chain Analyst, Supply Chain Optimization

Pharmacist

• Supervisa la carga y descarga de mercancías, asegurando la precisión del inventario.
• Coordina los recuentos cíclicos y los reabastecimientos de inventario.
• Implementa cambios documentados en los procedimientos para mejorar la eficiencia, calidad y seguridad.

Pharmacy Supervisor – A-shift, M-F 6am – 2:30pm

• Act as primary contact for key accounts as defined by branch- and regional management
• Penetrate customer’s organization to identify and build relationships at all levels
• Work across DSV’s network and divisions to maintain and grow share of wallet
• Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
• Provide clients with market insights to best predict and maneuver market challenges
• Create, maintain and update SOPs
• Lead client onboarding and implementation
• Oversee day-to-day operational activities, identify risks, pain points and service gaps
• Lead any and all collaboration efforts across internal stakeholders involved with the client
• Head up and respond to spot quote requests identify upselling opportunities
• Ensure data quality KPIs are met including timeliness and billing days
• Achieve and maintain acceptable AR rating
• Monitor, analyze and action customer performance according to committed volumes
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
• Ensure client reporting requirements are met
• Conduct effective client business reviews on scheduled cadence and own any follow up items
• Facilitate/support contract and rate negotiations
• Identify new opportunities and structure deal teams to execute the opportunity to a win
• Develop account plans and action outlined satisfaction, threats and development opportunities
• Create and deploy bespoke logistics solutions according to client needs.
• Manage rate optimization and yield management
• Travel as necessary

Director

• Leading the team of Project Managers for successful delivery of company projects
• Driving adherence to department standard approach throughout project execution
• Monitoring scheduling and execution of meetings and communication plans
• Providing oversight and guidance to LATAM Project Management teams
• Conducting formal performance reviews and managing professional development opportunities
• Supporting Business Development and other departments with project timelines

Project Director

Operations

• The Team Lead has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily.
• Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
• Will oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity.
• Responsible for always conducting yourself in a professional manner in appearance and communications.
• The quality control functions include but are not limited to using the appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately picked.
• Knowledgeable and complies with relevant ISO standards that impact this position, department, and company.
• Direct the operations of the warehouse work team to achieve prescribed objectives.
• Will review and manage labor management ensuring productivity sheets are completed correctly.

Team Lead, Operations – 2nd Shift

Customer Support

• Prepare, distribute, and reprint all labels for carton/pallet pickers daily
• Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers
• Complete computer data entry required for shipments
• Issue seals to loaders
• Maintain a clean, neat, and orderly work area

Customer Service Agent, Admin – 3rd Shift

Learning and Development

• Orientation of new Associates and re-fresher training for current associates for site policies
• Develop self and always maintain knowledge in relevant fields
• Monitor, measure, and report in staff training and development plans and achievements within agreed formats and time
• Facilitate shift training on operations, quality, standard updates, and procedure updates
• Implement OJT training programs, as required, to improve site performance
• Conduct and supervise training and development programs for employees
• Plan and deliver OJT training courses and programs necessary to meet training need
• Ensure all training information is entered into the data base
• Ensure site quality & training programs meet all regulatory, DSV and client requirements
• Ensure site programs are audit ready to meet ISO(client) & 5-Star(DSV) requirements
• Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training
• Plan, develop and implement strategy for staff training and development, establish and maintain appropriate systems for measuring necessary aspects of staff training and development
• If Associate is hired as an equipment operator, ensure a copy of their certification is received, and an equipment validation has been completed prior to operation of equipment
• Issue all certification cards, ID badges, and Safety card to all associates with new hire and renewals
• Answer (or find the answer) to any questions associates may have
• Work closely with Management team and the operations department to help insure that the business/operational needs are being met
• Evaluate all Associates skill levels to identify outages, and retrain all Associates on any updates
• Ensure all staffing changes are accurately reflected in the database and in the training files
• Make and maintain supply of forms, orientation packets, and safety packets
• Ensure all information is communicated with your manager

Training Specialist

• Process and input all customer orders
• Maintain a good working relationship with customers by responding to all inquiries and complaints
• Ensure the accuracy of all receiving and shipping documents
• Operate the computer terminal in a proficient manner
• Answer incoming telephone calls in a cheerful, courteous, and timely manner

Customer Service Agent – Nights

• Operate MHE for moving, counting, and locating inventory
• Assist in inventory management and quality standards compliance
• Ensure safe use of equipment and maintain work area cleanliness
• Conduct physical inventory counts as required
• Report progress and issues to management

Inventory Control Clerk, Forklift Driver

Manager

• Supervise day-to-day site operations including warehousing, receiving, and shipping
• Plan inbound and outbound volume and customer communication
• Manage people, hiring, training, and performance appraisals
• Collaborate with Human Resources for hiring and training programs
• Ensure effective training is delivered to team members
• Drive company Continuous Improvement efforts and cost savings measures
• Maintain high customer service standards and manage supplier/customer relationships

Operations Manager

Procurement

• Develop and execute carrier procurement strategies aligned with business objectives, service requirements, and cost targets.
• Source, evaluate, and onboard carriers across multiple transportation modes, building a reliable and scalable carrier network.
• Identify and manage carriers specializing in high-risk, high-value, and pharmaceutical freight, ensuring adherence to strict security, compliance, and handling standards.
• Lead contract negotiations with carriers, securing competitive pricing, favorable terms, and service-level agreements (SLAs).
• Establish and maintain carrier performance management frameworks, including scorecards, KPIs, and regular business reviews.

Carrier Procurement Manager, Road

• Develop and execute carrier procurement strategies aligned with business objectives, service requirements, and cost targets
• Source, evaluate, and onboard carriers across multiple transportation modes
• Identify and manage carriers specializing in high-risk, high-value, and pharmaceutical freight
• Lead contract negotiations with carriers
• Establish and maintain carrier performance management frameworks
• Partner with Operations, Brokerage, and Customer Solutions teams to align carrier capabilities with customer requirements
• Analyze market trends, capacity fluctuations, and rate changes to proactively adjust procurement strategies

• Develop and execute carrier procurement strategies aligned with business objectives, service requirements, and cost targets.
• Source, evaluate, and onboard carriers across multiple transportation modes, building a reliable and scalable carrier network.
• Identify and manage carriers specializing in high-risk, high-value, and pharmaceutical freight, ensuring adherence to strict security, compliance, and handling standards.
• Lead contract negotiations with carriers, securing competitive pricing, favorable terms, and service-level agreements (SLAs).

Operational Key Account Manager

Supply Chain Analyst, Supply Chain Optimization

Pharmacy Supervisor – A-shift, M-F 6am – 2:30pm

Operational Key Account Manager

Project Director

Team Lead, Operations – 2nd Shift

Customer Service Agent, Admin – 3rd Shift

Training Specialist

Customer Service Agent – Nights

Inventory Control Clerk, Forklift Driver

Operations Manager

Carrier Procurement Manager, Road

Carrier Procurement Manager, Road

Carrier Procurement Manager

Carrier Procurement Manager – Road