Operational Key Account Manager

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Operational Key Account Manager managing key client relationships for logistics solutions at DSV. Overseeing shipment operations and ensuring satisfaction while collaborating with internal teams.

Posted 5/20/2026full-timeItasca • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $71,000 - $106,500 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow key accounts
Work closely with clients to ensure satisfaction
Oversee operational aspects of shipments
Collaborate with internal teams to provide exceptional service
Lead client onboarding and implementation
Monitor and analyze customer performance
Ensure KPIs are met including timeliness and billing days
Develop account plans and action outlined satisfaction

Requirements

What you’ll need

Bachelor's degree in business, logistics, supply chain management, or a related field
5+ years of experience in key account management in the transportation and logistics industry
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

key account managementsupply chain managementtransportationwarehousingdistributioncustomer performance analysisKPI monitoringaccount planning

Soft Skills

communicationinterpersonal skillsproblem-solvingdecision-makingorganizational skillstime managementindependenceteam collaboration

Certifications

Bachelor's degree