Customer Service Agent – Nights

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Customer Service Agent supporting logistics operations and enhancing customer relations in a warehouse environment. Ensuring order accuracy, responding to inquiries, and maintaining documentation.

Posted 5/19/2026full-timeManassas • Virginia • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Process and input all customer orders
Maintain a good working relationship with customers by responding to all inquiries and complaints
Ensure the accuracy of all receiving and shipping documents
Operate the computer terminal in a proficient manner
Answer incoming telephone calls in a cheerful, courteous, and timely manner

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Intermediate computer skills
Proficient with MS Office Applications
Ability to perform duties with minimal supervision or guidance

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer order processingdocument accuracyintermediate computer skillsMS Office Applications

Soft Skills

customer relationship managementcommunicationproblem-solvingindependence

Certifications

high school diplomaGED