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Human Resources

• Provides solutions regarding HR needs, compensation and incentive plans
• Evaluate client needs and effectively manage client relationships
• Maintains employee personnel files and HRIS records
• Supports hiring needs, including posting and screening jobs
• Assists in the resolution of Associate Relations issues and conducts investigations as necessary
• Creates and supports employee engagement activities

HR Business Partner

Customer Support

• Responsible for the supervision and development of customer service agents, specialists, and coordinators
• Answer questions about services
• Monitor productivity of agents and generates reports
• Handle customer complaints, adhere to client protocol and SOP’s

Customer Service Supervisor

• Provides support for the recruiting process (e.g., schedule interviews, sending background checks, attending job fairs/recruitment events as needed, drug tests and contacting select candidates).
• Coordinates the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee files), including I-9 completion/compliance.
• Maintains personnel files in compliance with applicable legal requirements.
• Provides support on auditing, review and processing the paperwork and forms.
• Participates in special projects and initiatives, to include engagement, job fairs and HR Assessments.
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures.
• Supports company Open Enrollment period to ensure smooth processing.
• Supports Payroll processing.
• Other Duties as assigned.

HR Assistant

• The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
• Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
• CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Checking all orders for special requests.
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.
• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operates various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to appropriate department.
• Assist drivers at check in window various times throughout the day.
• CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
• Work overtime as dictated by business whether mandatory or voluntary.

Customer Service Agent

Manager

• Manage daily operations and logistics for the team
• Collaborate with departments to ensure timely deliveries
• Oversee team performance and development
• Optimize processes for efficiency

Supply Chain

• Coordinate and manage the movement of goods from suppliers to customers
• Communicate with customers, suppliers, and internal departments to ensure shipments are delivered on time and according to customer specifications
• Prepare shipping documents, including bills of lading and customs documentation
• Track shipments and manage inventory levels
• Resolve any issues that arise during the shipping process, including delays, damages, and lost shipments
• Maintain accurate records of all shipping transactions
• Monitor transportation costs and work to minimize expenses
• Stay up-to-date with industry trends and developments

Logistics Coordinator

• Collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency
• Develop and maintain reports and dashboards to support daily business operations and customer service performance
• Ensure accuracy and reliability of data through data cleaning, validation and standardization
• Collaborate with operations, IT and customers to address reporting and customer service needs
• Support ad-hoc data requests, customer inquiries and analysis requests as needed

Content Writer

• Prepare and submit customs documentation, including entry forms, invoices, and other required documents.
• Classify goods according to customs regulations and determine appropriate duty rates.
• Coordinate with clients, carriers, and government agencies to gather necessary information for customs clearance.
• Ensure compliance with customs laws and regulations, including tariff classifications, valuation, and country of origin requirements.
• Track and monitor customs entries to ensure timely processing and resolve any issues or delays.
• Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems.
• Maintain accurate records of customs transactions and documentation for audit purposes.
• Stay up-to-date with changes in customs regulations, trade agreements, and industry practices.
• Collaborate with internal teams, such as transportation and logistics, to ensure smooth movement of goods across borders.
• Provide guidance and support to colleagues on customs-related matters.

Customs Specialist – Entry Writer

• Responsible for day-to-day site Operations
• Supervising the warehousing, receiving, and shipping of product
• Planning of inbound and outbound volume
• Customer communication activities, space utilization & management, and equipment management
• Hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems
• Ensuring the development of systems and procedures for managing operations
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations
• Manages operations to meet prescribed productivity and service goals
• Collaborates with Human Resources
• Plans the daily work schedule by reviewing existing work orders
• Reviews current volume demands to plan for reorganization of warehouse space

Operations Manager

• Provide responsible supervision and control over the Customs business transacted under DSV A/S, Inc. locally.
• Provide on-site support, expertise, and knowledge ensuring local alliance with Customs business activities.
• Lead their DSV Customs Brokerage team in alignment with Customs regulations and DSV Customs Compliance mandates to achieve minimal risk.
• Provide training and development opportunities to the customs team to enhance their knowledge and skills.
• Monitor volume and type of business conducted.
• Monitor reject rate for the various customs transactions relative to overall volume.
• Ensure brokerage employees have current editions of CBP regulations, the Harmonized Tariff Schedule of the United States, and CBP issuances.
• Perform audits and reviews of the customs transactions handled.
• Monitor and ensure timeliness of processing entries and payment of duty, tax, or other debt or obligation owing to the Government.
• Ensure proper and timely responsiveness and action to communications from CBP.
• Conduct Customs entry audits and compliance reviews to assess adherence to regulations and internal procedures.
• Maintain documents required under 19 CFR 163.
• Optimize customs processes to enhance efficiency and minimize customs clearance delays.
• Manage partnership with customs authorities and clients.
• Collaborate with cross-functional teams to ensure alignment and compliance with customs requirements.
• Enforce the Brokerage Recognition of Achievements and Growth program locally.

Customs Manager

Project Manager

• Responsible for freight management & operations for Away Games in USA for all Fairs and Event shipments
• Coordinating with overseas offices for sales leads / exhibitors list
• Contacting all exhibitors to understand their logistics requirements and providing quotations
• Securing individual exhibitors, Country pavilions / group participants and ELS updates
• Ensuring timely handling of all Fairs & Events shipments, pre-alerts, document verification
• Coordinating with customs brokerage team for exports and vice-versa for re-imports
• Timely billing and collection

Project Manager, Fairs & Events – Away Games

• Responsible for the supervision and development of customer service agents, specialists, and coordinators
• Handle customer complaints, adhere to client protocol and SOP’s
• Monitor productivity of agents and generates reports

• Responsible for day-to-day site operations, including supervising warehousing, receiving, and shipping of product.
• Manage operations to meet prescribed productivity and service goals.
• Collaborate with Human Resources for hiring, training, and professional development.
• Conduct routine staff meetings to review daily/weekly work activities.

Operations

• Responsible for scheduling, coordinating and measuring operations within a warehouse facility
• Measure standard operating processes within facility
• Work from customer business schedules, develop daily schedules and measure performance to schedules
• Establish and maintain warehouse operational infrastructure
• Develop and maintain ISO level operation guidelines and metrics
• Develop and monitor productivity standards
• Develop and maintain efficient, cost effective operations layout
• Establish and maintain daily operating schedules
• Coordinate daily cycle counts
• Develop and maintain an internal training center within operation
• Present facility operations to prospective customers
• Ensure a safe working environment through consistent practice of safety programs and procedures
• Select and place staff, ensure staff receives training for job activities, and define specific job assignments
• Manage performance to ensure required levels of productivity and achievement of organizational objectives

Supervisor, Operations – 1st Shift

• Oversee customer service operations
• Ensure timely response to client inquiries
• Collaborate with logistics teams to enhance customer satisfaction
• Train and mentor customer service staff