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Director

• Provide omnichannel Subject Matter Expertise and digital operation stewardship to internal functions including technology, data and analytics team as well as external partners to ensure alignment and accountability on omnichannel operational initiatives across cross-functional teams
• Assist the Omnichannel lead to define and execute on the short-term Omnichannel roadmap and facilitate the implementation and deployment of the digital solutions through pilot opportunities
• Establishing documentation and processing to drive omnichannel best practices by performing website analytics, developing SOP, consistent data collection/tagging strategy, standardized workflow etc to bring efficiency to omnichannel platform and process
• Provide strategic thinking to inform long-term omnichannel capability roadmap and strategic planning that will evolve the way Lundbeck engages HCPs, patients, and payors
• Conduct performance assessment and quality check on the selection, implementation, and management of technologies that enhance omni-channel execution
• Translate business requirements into implementable omni-channel technology specification
• Identify, communication any potential gaps and work with a liaison between business units and the technology team to develop solutions
• Partners with cross functional teams and business units to actively influence tactical planning by providing direction on operational know-how across digital channels (Media, CRM, Websites, IVA, VAE, etc.)

Associate Director, Omnichannel Business Partner

Customer Support

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide accurate information regarding order status, inventory availability, and shipping schedules.
• Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
• Maintain accurate records of customer interactions, transactions, and inquiries.
• Generate reports and summaries as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Proactively address potential problems to ensure a seamless customer experience.
• Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
• Educate customers on product features, benefits, and value propositions.
• Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Solicit feedback from customers and implement enhancements to improve overall satisfaction.

Customer Service Agent, Warehouse

Content Writer

• Review of Customs documents to be filed with CBP ensuring accuracy
• Verify classification and valuation with the importer when necessary
• Ensure compliance with customs regulations
• Obtain the appropriate documents required to support claims or disclaims
• Maintain documents required under 19 CFR 163
• Monitor and track customs clearances and resolve any delays or issues
• Coordinate with internal teams, clients, customs brokers, and government agencies to resolve customs-related issues
• Attend provided trainings

Customs Specialist – Entry Writer

Operations

• Responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities on a daily basis.
• Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keep senior management and client representatives informed of critical issues that affect the operations.
• Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manage operations to meet prescribed productivity and service goals.

Operations Manager

Manager

• Maintain perpetual record integrity
• Monitor inventory levels and product movement
• Oversee inventory associates
• Analyze daily cycle counts and discrepancies
• Conduct daily startup meetings

Inventory Manager

• Carry out customer service activities in a prompt and courteous manner
• Process all customer orders in a timely and accurate manner
• Maintain a good working relationship with customers by responding to inquiries
• Ensure the accuracy of all receiving and shipping documents

Customer Service Agent – Shipping and Receiving Clerk

• Review of Customs documents to be filed with CBP ensuring accuracy
• Verify classification and valuation with the importer when necessary
• Ensure compliance with customs regulations
• Obtain the appropriate documents required to support claims or disclaims
• Ensure the proper and timely payment of duties, taxes, or other charges assessed or collected by CBP on merchandise by reason of its importation
• Maintain documents required under 19 CFR 163
• Monitor and track customs clearances and resolve any delays or issues
• Coordinate with internal teams, clients, customs brokers, and government agencies to resolve customs-related issues
• Maintain accurate and up-to-date knowledge of customs regulations and procedures
• Support the development and implementation of customs compliance procedures and policies

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels.
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules.
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints.
• Maintain customer records and documentation.
• Provide support to sales teams in the form of lead generation and follow-up.
• Collaborate with internal teams to develop customer service standards and best practices.
• Participate in customer service training programs and workshops.

Customer Service Specialist

• Prepare and submit customs documentation, including entry forms, invoices, and other required documents.
• Classify goods according to customs regulations and determine appropriate duty rates.
• Coordinate with clients, carriers, and government agencies to gather necessary information for customs clearance.
• Ensure compliance with customs laws and regulations, including tariff classifications, valuation, and country of origin requirements.
• Track and monitor customs entries to ensure timely processing and resolve any issues or delays.
• Communicate with customs officials, brokers, and other stakeholders to resolve any customs-related inquiries or problems.
• Maintain accurate records of customs transactions and documentation for audit purposes.
• Stay up-to-date with changes in customs regulations, trade agreements, and industry practices.
• Collaborate with internal teams, such as transportation and logistics, to ensure smooth movement of goods across borders.
• Provide guidance and support to colleagues on customs-related matters.

Account Manager

• Manage and grow key accounts
• Ensure client satisfaction and oversee operational shipment aspects
• Collaborate with internal teams for exceptional service
• Provide clients with market insights
• Lead client onboarding and implementation
• Monitor and analyze customer performance

Operational Key Account Manager

• Process and input customer orders
• Input data regarding shipments and inventory
• Act as a liaison between warehouse and customers
• Respond to inquiries and complaints
• Manage documentation and paperwork

Customer Service Agent, Order Planner

Accountant

• Lead the preparation and analysis of financial statements and reports.
• Develop and implement accounting policies and procedures to ensure compliance with regulations.
• Oversee month-end and year-end closing processes.
• Advise management on financial performance, trends, and projections.
• Formulate financial strategies to support the company's business objectives.
• Coordinate with internal and external auditors during audits.
• Analyze financial data to identify areas for improvement and cost reduction.
• Direct efforts to optimize accounting systems and processes.
• Evaluate the effectiveness of internal controls and recommend improvements.

• The Director of Operations provides overall direction and guidance to the operational activities of the organization.
• Provides strategic leadership and management to Operations within a large geographic region.
• The Director of Operations will strive to maximize growth and profitability while responsibly managing the resources of their region according to the company and client expectations and policies.
• Develops and implements long and short-term strategies to achieve financial and growth targets.
• Develops emerging talent and successors and creates a work environment that promotes the values of DSV.
• Responsible for supporting the Company strategy including growth and transformational initiatives.
• Develops regional strategies to align with enterprise targets.
• Ensures operational excellence within and across our core services.
• Provides leadership and creates an environment that fosters passion, teamwork and agility within the organization.

Director, Operations

• Provides overall direction and guidance to the operational activities of the organization.
• Provides strategic leadership and management to Operations within a large geographic region.
• Strives to maximize growth and profitability while responsibly managing the resources of their region according to the company and client expectations and policies.
• Develops and implements long and short-term strategies to achieve financial and growth targets.
• Develops emerging talent and successors and creates a work environment that promotes the values of DSV.
• Responsible for supporting the Company strategy including growth and transformational initiatives.

• Provides overall direction and guidance to the operational activities of the organization.
• Provides strategic leadership and management to Operations within a large geographic region.
• Strives to maximize growth and profitability while responsibly managing the resources of their region according to the company and client expectations and policies.
• Develops and implements long and short-term strategies to achieve financial and growth targets.
• Develops emerging talent and successors and creates a work environment that promotes the values of DSV.