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Administrative Assistant

• Provides support for the recruiting process (e.g., scheduling interviews, sending background checks, attending job fairs/recruitment events as needed, drug tests and contacting selected candidates)
• Provides customer service and support for both internal and external customers for Ops/HR/Quality/Training/Safety/Inventory/Shipping-related processes
• Coordinates the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance. Maintains personnel files for all employees
• Provides support on auditing, reviewing, and processing the paperwork and forms
• Generates, compiles, and distributes reports
• Participate in special project and initiatives, to include engagement, job fairs and HR Assessments
• Provides support to Ops/HR/Quality/Training/Safety/Inventory/Shipping Department as needed
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures
• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing, and answering telephone
• Reviews, research and/or enters data in various systems to support respective functional area
• Compile data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or escalate inquiries and issues
• Assists management with monthly audit activity by retrieving data and/or files for review
• Work to streamline processes
• Work improvement projects
• Review current SOP’s , Revise and maintain processes
• Audit processes

Manager

• Responsible for the overall safety and security of assigned facility, operations, and staff for the site
• Maintain positive IFR statistics and other safety metrics for assigned location/operations
• Ensure compliance with the standards outlined in the DSV Safety Programs Policies and Procedures
• Establish HSE goals that are consistent with corporate policies and aligned with the corporate and site vision
• Communicate site HSE goals, action plans, and results to the organization

Health & Safety Manager

Supply Chain

• Maintain a perpetual record integrity to ensure inventory accuracy within the facility.
• Monitor inventory levels and product movement.
• Control and isolate non-conforming product.
• Oversee functions performed by inventory associates.
• Input data accurately into WMS.
• Develop and implement space utilization plans.
• Conduct daily startup meetings and provide feedback.

Inventory Manager

• Responsible for the overall safety and security of assigned facility
• Maintain positive IFR statistics and safety metrics
• Ensure compliance with safety programs and procedures
• Implement risk assessment management strategies
• Audit facility and personnel for safety and environmental deficiencies

Safety Manager

Recruitment

• Manage end-to-end recruitment for assigned functions, including sourcing, screening, interviewing, and offer management.
• Partner with business leaders and hiring managers to develop strategic recruiting plans aligned with operational needs and workforce planning goals.
• Support higher-level and specialty recruitment efforts requiring advanced sourcing techniques and stakeholder engagement.
• Maintain awareness of key talent acquisition metrics (cost per hire, time to fill, retention rates) within assigned area of responsibility and provide recommendations for continuous improvement.
• Serve as a subject-matter expert in recruitment best practices, compliance, and market trends.
• Lead project implementation for new site launches, high-volume start-ups, or regional hiring expansions.
• Coordinate and execute hiring events, career fairs, and community outreach in collaboration with internal and external partners.
• Coach, train, and mentor junior and entry-level recruiters to build sourcing capabilities, compliance awareness, and stakeholder management skills.
• Foster a culture of knowledge sharing and continuous improvement within the TA team.
• Collaborate cross-functionally with P&O Business Partners, Safety, and Operations leadership to ensure alignment on headcount priorities and labor strategies.
• Act as the primary point of contact for designated business units or stakeholder groups, ensuring high-level communication and partnership.
• Provide consultative guidance to leaders on market trends and recruitment challenges.
• Maintain high levels of customer service and responsiveness, ensuring stakeholders are informed and supported throughout the hiring process.
• Escalate or resolve recruitment obstacles promptly while maintaining professionalism and transparency.
• Ensure accurate and timely updates in the Applicant Tracking System (ATS) and reporting dashboards.
• Monitor key TA performance indicators (cost per hire, time to fill, submittal-to-hire ratios) and present data-driven insights to management.
• Maintain compliance with federal, state, and local employment laws, as well as DSV’s internal policies, guidelines, and data privacy standards.

Senior HR Specialist, Talent Acquisition

Human Resources

• Provides solutions regarding: HR needs, compensation and incentive plans, new hire orientation, recruiting
• Evaluates client needs and effectively establishes, maintains, build and manage client relationships
• Maintains employee personnel files and HRIS system records in compliance with applicable legal requirements.
• Supports hiring needs including posting jobs, screening and hiring candidates.
• Communicates company policies and supports leadership’s enforcement of these policies.
• Assists in the resolution of Associate Relations issues and conducts investigations as necessary.
• Creates and supports employee engagement activities while staying within budget.

HR / P&O Business Partner

Content Writer

• Process customs entries and all other related government agency interfaces that may apply
• Meet service level requirements in accordance to the client standard operating procedure (SOP)
• Meet entry preparation and submission requirements based on client SOP, product service level and/or country and government agency requirements
• Prioritize work based on estimated time of arrival (ETA), product service level, workflow processes, last free day and transportation mode
• Classify entry per client SOP, Parts Database, and/or direction from licensed customs broker/classification specialist
• Enter required shipment data and customs data into the brokerage system
• Proactively work with government agencies and customs authorities to resolve issues

Customs Specialist, Entry Writer

Director

• Provide omnichannel Subject Matter Expertise and digital operation stewardship to internal functions including technology, data and analytics team as well as external partners to ensure alignment and accountability on omnichannel operational initiatives across cross-functional teams
• Assist the Omnichannel lead to define and execute on the short-term Omnichannel roadmap and facilitate the implementation and deployment of the digital solutions through pilot opportunities
• Establishing documentation and processing to drive omnichannel best practices by performing website analytics, developing SOP, consistent data collection/tagging strategy, standardized workflow etc to bring efficiency to omnichannel platform and process
• Provide strategic thinking to inform long-term omnichannel capability roadmap and strategic planning that will evolve the way Lundbeck engages HCPs, patients, and payors
• Conduct performance assessment and quality check on the selection, implementation, and management of technologies that enhance omni-channel execution
• Translate business requirements into implementable omni-channel technology specification
• Identify, communication any potential gaps and work with a liaison between business units and the technology team to develop solutions
• Partners with cross functional teams and business units to actively influence tactical planning by providing direction on operational know-how across digital channels (Media, CRM, Websites, IVA, VAE, etc.)

Associate Director, Omnichannel Business Partner

Customer Support

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide accurate information regarding order status, inventory availability, and shipping schedules.
• Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
• Maintain accurate records of customer interactions, transactions, and inquiries.
• Generate reports and summaries as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Proactively address potential problems to ensure a seamless customer experience.
• Develop a deep understanding of DSV's warehouse services, capabilities, and offerings.
• Educate customers on product features, benefits, and value propositions.
• Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Solicit feedback from customers and implement enhancements to improve overall satisfaction.

Customer Service Agent, Warehouse

• Review of Customs documents to be filed with CBP ensuring accuracy
• Verify classification and valuation with the importer when necessary
• Ensure compliance with customs regulations
• Obtain the appropriate documents required to support claims or disclaims
• Maintain documents required under 19 CFR 163
• Monitor and track customs clearances and resolve any delays or issues
• Coordinate with internal teams, clients, customs brokers, and government agencies to resolve customs-related issues
• Attend provided trainings

Customs Specialist – Entry Writer

Operations

• Responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities on a daily basis.
• Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keep senior management and client representatives informed of critical issues that affect the operations.
• Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manage operations to meet prescribed productivity and service goals.

Operations Manager

• Maintain perpetual record integrity
• Monitor inventory levels and product movement
• Oversee inventory associates
• Analyze daily cycle counts and discrepancies
• Conduct daily startup meetings

• Carry out customer service activities in a prompt and courteous manner
• Process all customer orders in a timely and accurate manner
• Maintain a good working relationship with customers by responding to inquiries
• Ensure the accuracy of all receiving and shipping documents

Customer Service Agent – Shipping and Receiving Clerk

• Review of Customs documents to be filed with CBP ensuring accuracy
• Verify classification and valuation with the importer when necessary
• Ensure compliance with customs regulations
• Obtain the appropriate documents required to support claims or disclaims
• Ensure the proper and timely payment of duties, taxes, or other charges assessed or collected by CBP on merchandise by reason of its importation
• Maintain documents required under 19 CFR 163
• Monitor and track customs clearances and resolve any delays or issues
• Coordinate with internal teams, clients, customs brokers, and government agencies to resolve customs-related issues
• Maintain accurate and up-to-date knowledge of customs regulations and procedures
• Support the development and implementation of customs compliance procedures and policies

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels.
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules.
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints.
• Maintain customer records and documentation.
• Provide support to sales teams in the form of lead generation and follow-up.
• Collaborate with internal teams to develop customer service standards and best practices.
• Participate in customer service training programs and workshops.

Administrative Assistant

Health & Safety Manager

Inventory Manager

Safety Manager

Senior HR Specialist, Talent Acquisition

HR / P&O Business Partner

Customs Specialist, Entry Writer

Associate Director, Omnichannel Business Partner

Customer Service Agent, Warehouse

Customs Specialist – Entry Writer

Operations Manager

Inventory Manager

Customer Service Agent – Shipping and Receiving Clerk

Customs Specialist – Entry Writer

Customer Service Specialist