Director, Global Customs, Design – Implementation

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Director leading Global Customs Design & Implementation at DSV, ensuring execution quality for complex global customers. Aiming to improve methodologies and manage high-performing teams.

Posted 6/9/2026full-timeKent • Washington • 🇺🇸 United StatesLead💰 $176,200 - $264,000 per yearWebsite

About the role

Key responsibilities & impact

build and lead the Global Customs Design & Implementation function
own the global methodology, governance framework, and execution quality for all customer implementations across Global Customs
act as the strategic owner of end-to-end solution design and implementation delivery
directly lead implementations for high-visibility, high-complexity global customers
drive continuous improvement of the global implementation approach
lead, mentor, and develop a team of E2E Implementation Managers
define governance structure for implementation delivery, project controls, documentation, and stakeholder management
manage workload distribution, prioritization, and capacity planning for the team
oversee cross-regional mobilization, ensuring smooth execution across multiple countries and functions

Requirements

What you’ll need

10+ years of experience in customs, logistics, supply chain, or similar operational environments
proven leadership experience managing high-performing teams in multinational settings
demonstrated success delivering large-scale, complex customer implementations
strong understanding of data, reporting, system integrations, and control tower concepts
experience driving governance, project controls, and scalable methodologies
strong senior stakeholder management and customer-facing capabilities
ability to navigate ambiguity and bring structure to evolving or undefined environments
familiarity with commercial processes (RFI/RFQ solutioning) is a plus

Benefits

Comp & perks

medical, prescription, dental, vision, and life insurance
flexible and health spending accounts
short and long-term disability coverage
wellness resources to support your overall well-being
401(k) plan with company-matching contributions up to 5%
generous paid time off
paid holidays
additional floating holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customslogisticssupply chaindata analysisreportingsystem integrationscontrol tower conceptsgovernanceproject controlsmethodologies

Soft Skills

leadershipteam managementstakeholder managementcustomer-facing capabilitiescapacity planningworkload distributionmentoringstrategic thinkingproblem-solvingadaptability