Customer Service Supervisor

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Customer Service Supervisor overseeing service agents at DSV. Responsible for ensuring high-quality customer support operations in Lithia Springs, USA.

Posted 6/9/2026full-timeLithia Springs • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillsanalytical skillssupervisory experience

Industry Keywords

customer serviceclient protocolSOPproductivity monitoringsafety programssafety procedures

About the role

Key responsibilities & impact

Responsible for the supervision and development of customer service agents, specialists, and coordinators
Handle customer complaints, adhere to client protocol and SOP’s
Monitor productivity of agents and generates reports
Ensure a safe working environment through consistent practice of safety programs and procedures

Requirements

What you’ll need

Bachelor’s degree or equivalent strongly preferred
Generally prefer 0-2 years of related supervisory experience
Exceptional interpersonal and analytical skills required

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities