Contmatic Phoenix

Analyst

• Provide customer support via chat, answering questions and resolving issues related to Contmatic Phoenix products
• Deliver the highest level of customer support, with a commitment to exceptional service
• Ensure delivery of success KPIs related to the support strategy and drive actions to achieve individual targets
• Be proactive in building and maintaining customer relationships
• Record all customer interactions in the support system
• Participate in trainings and updates on Contmatic Phoenix products and services
• Work closely with other support team members and internal departments
• Share knowledge and best practices with the team to continuously improve service delivery

Junior Customer Support Analyst – Accounting

• Provide customer support via chat, answering questions and resolving issues related to Contmatic Phoenix products.
• Deliver the highest level of support to customers, with a focus on providing extraordinary service.
• Ensure the delivery of success KPIs related to the support strategy and take actions to achieve individual performance indicators.
• Be proactive in customer relationships, anticipating potential issues and minimizing customer impact in crisis situations, exceeding expectations and ensuring reliability.
• Record all customer interactions in the support system, maintaining accurate and detailed records.
• Participate in training sessions and product/service updates for Contmatic Phoenix.
• Work closely with other support team members and internal departments to ensure fast and effective resolution of customer issues.
• Share knowledge and best practices with the team to improve support.
• Maintain a basic knowledge of the products and services offered by Contmatic Phoenix.

Junior Customer Support Analyst – Fiscal Accounting

• Provide customer support via chat, answering questions and resolving issues related to Contmatic Phoenix products
• Deliver the highest level of support to customers, with a focus on providing extraordinary service
• Meet and maintain success KPIs related to the support strategy and take actions to achieve individual performance indicators
• Be proactive in customer relationships by anticipating potential pain points and minimizing impact during crises, exceeding expectations and ensuring reliability
• Log all customer interactions in the support/ticketing system, keeping accurate and detailed records
• Participate in trainings and updates about Contmatic Phoenix products and services
• Work closely with other support team members and internal departments to ensure fast and effective resolution of customer issues
• Share knowledge and best practices with the team to continuously improve support
• Maintain basic knowledge of the products and services offered by Contmatic Phoenix

Junior Customer Support Analyst – Payroll Department

• Provide customer support via chat, answering questions and resolving issues related to Contmatic Phoenix products and services;
• Deliver the highest level of customer support, aiming to provide extraordinary service;
• Ensure delivery of success KPIs related to the support strategy and drive actions to achieve individual targets;
• Be proactive in customer relationships, anticipating potential pain points and minimizing customer impact during critical situations, exceeding expectations and building trust;
• Log all customer interactions in the support system, maintaining accurate and detailed records;
• Participate in training and updates on Contmatic Phoenix products and services;
• Work closely with other support team members and internal departments to ensure quick and effective resolution of customer issues;
• Share knowledge and best practices with the team to improve service quality;
• Maintain a basic knowledge of Contmatic Phoenix products and services.