Contmatic Phoenix

Analyst

• Respond to customers via chat, answer questions, and resolve issues related to Contmatic Phoenix products
• Ensure high-quality service that exceeds expectations and builds trust
• Monitor and meet customer service KPIs, proposing improvements to enhance results
• Anticipate potential customer challenges and act proactively to minimize impact
• Record interactions in the support system, ensuring accuracy and thoroughness
• Participate in ongoing training on the company's products and services
• Share best practices to improve the team's customer service
• Maintain basic knowledge of the products and services offered by Contmatic Phoenix

Junior Customer Support Analyst – Accounting Department