Contmatic Phoenix

Analyst

• Assist clients via chat, clarifying doubts and supporting the use of Contmatic's system;
• Identify and resolve requests related to fiscal writing routines;
• Log support interactions in the support platform;
• Work with a focus on delivering the best customer experience, ensuring quality, speed, and resolution in support interactions;
• Monitor area metrics and contribute to achieving team goals;
• Collaborate with other teams to resolve requests;
• Participate in training and stay updated on Contmatic's products and features.

Junior Customer Service Analyst – Fiscal Writing

• Respond to customers via chat, clarifying doubts and assisting with the Contmatic system
• Assist customers with requests related to Personnel (Payroll) routines
• Log support interactions in the support platform
• Focus on providing the best customer experience, ensuring quality, speed, and resolution in support
• Monitor area metrics and contribute to meeting the team's goals
• Collaborate with other teams to resolve customer requests
• Participate in training and stay up to date on Contmatic products and features

Junior Customer Service Analyst – Fiscal Writing

Junior Customer Service Analyst – Personnel (Payroll)