Junior Customer Service Analyst – Personnel (Payroll)

Contmatic Phoenix

Customer Service Analyst assisting clients via chat with personnel department related inquiries. Collaborating with teams to ensure client satisfaction and service efficiency.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Personnel (Payroll) routines and provides exceptional customer service through effective communication and problem-solving. Proficient in using support platforms to log interactions and monitor metrics to achieve team goals.

Highest-signal resume keywords

Knowledge Of Personnel RoutinesCustomer Service ExperienceExperience With Accounting SoftwareZendesk Platform ExperienceCommunication Certifications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll KnowledgeESocialFGTS DigitalDCTFWebStatutory Obligations

Soft Skills

Customer Experience FocusCollaborationProblem-Solving

Tools & Technologies

Contmatic SystemZendeskMicrosoft OfficeGoogle Workspace

Certifications & Qualifications

Customer Service Certifications

Industry Keywords

Accounting SoftwarePayroll RoutinesSupport Interactions

About the role

Key responsibilities & impact

Respond to customers via chat, clarifying doubts and assisting with the Contmatic system
Assist customers with requests related to Personnel (Payroll) routines
Log support interactions in the support platform
Focus on providing the best customer experience, ensuring quality, speed, and resolution in support
Monitor area metrics and contribute to meeting the team's goals
Collaborate with other teams to resolve customer requests
Participate in training and stay up to date on Contmatic products and features

Requirements

What you’ll need

Knowledge of Personnel (Payroll) routines
Basic knowledge of payroll, vacations, terminations, eSocial, FGTS Digital, DCTFWeb, and other statutory/ancillary obligations
Experience in customer service
Experience providing support at accounting software companies or accounting firms is a plus
Experience with the Zendesk platform is a plus
Familiarity with Microsoft Office and/or Google Workspace is a plus
Customer service or communication certifications are a plus

Benefits

Comp & perks

Health insurance
Dental insurance
Childcare assistance
Home-office allowance
Payroll-deductible loan
Profit-sharing (PLR)
Life insurance
Partnership with Sesc
Day off
Pharmacy partnership/discounts
TotalPass
Empresa Cidadã program
Home office setup
Discounts at educational institutions
Pet health plan
Company-provided equipment