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Contmatic Phoenix

Junior Customer Service Analyst – Personnel (Payroll)

Contmatic Phoenix

Customer Service Analyst assisting clients via chat with personnel department related inquiries. Collaborating with teams to ensure client satisfaction and service efficiency.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact
  • Respond to customers via chat, clarifying doubts and assisting with the Contmatic system
  • Assist customers with requests related to Personnel (Payroll) routines
  • Log support interactions in the support platform
  • Focus on providing the best customer experience, ensuring quality, speed, and resolution in support
  • Monitor area metrics and contribute to meeting the team's goals
  • Collaborate with other teams to resolve customer requests
  • Participate in training and stay up to date on Contmatic products and features

Requirements

What you’ll need
  • Knowledge of Personnel (Payroll) routines
  • Basic knowledge of payroll, vacations, terminations, eSocial, FGTS Digital, DCTFWeb, and other statutory/ancillary obligations
  • Experience in customer service
  • Experience providing support at accounting software companies or accounting firms is a plus
  • Experience with the Zendesk platform is a plus
  • Familiarity with Microsoft Office and/or Google Workspace is a plus
  • Customer service or communication certifications are a plus

Benefits

Comp & perks
  • Health insurance
  • Dental insurance
  • Childcare assistance
  • Home-office allowance
  • Payroll-deductible loan
  • Profit-sharing (PLR)
  • Life insurance
  • Partnership with Sesc
  • Day off
  • Pharmacy partnership/discounts
  • TotalPass
  • Empresa Cidadã program
  • Home office setup
  • Discounts at educational institutions
  • Pet health plan
  • Company-provided equipment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Payroll KnowledgeESocialFGTS DigitalDCTFWebStatutory Obligations
Soft Skills
Customer Experience FocusCollaborationProblem-Solving
Certifications
Customer Service Certifications