Junior Customer Service Analyst – Fiscal Writing

Contmatic Phoenix

Junior Customer Service Analyst at Contmatic assisting clients with fiscal writing processes through chat and support platform. Collaborating with teams to ensure customer satisfaction and service quality.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Assist clients via chat, clarifying doubts and supporting the use of Contmatic's system;
Identify and resolve requests related to fiscal writing routines;
Log support interactions in the support platform;
Work with a focus on delivering the best customer experience, ensuring quality, speed, and resolution in support interactions;
Monitor area metrics and contribute to achieving team goals;
Collaborate with other teams to resolve requests;
Participate in training and stay updated on Contmatic's products and features.

Requirements

What you’ll need

Knowledge of fiscal accounting routines
Basic knowledge of tax legislation, invoicing, tax calculation, and tax reporting obligations
Experience in customer service
Proficiency in Microsoft Office and/or Google Workspace
Experience providing support at accounting software companies or accounting firms is a plus
Experience with the Zendesk platform is a plus
Certifications in customer service, communication, or related fields are a plus

Benefits

Comp & perks

Health insurance
Dental insurance
Childcare assistance
Payroll-deductible loan
Profit-sharing (PLR)
Life insurance
Partnership with Sesc
Day off
Pharmacy discounts/partnership
Totalpass
Home office setup
Empresa Cidadã program
Discounts at educational institutions
Home-office allowance
Pet health plan
Company-provided equipment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Fiscal Accounting RoutinesTax Legislation KnowledgeInvoicingTax CalculationTax Reporting Obligations

Soft Skills

Customer Experience FocusCollaborationCommunication

Certifications

Customer Service CertificationCommunication Certification