Salary
💰 $55,000 - $70,000 per year
About the role
- Build and maintain client relationships that lead to long-term client retention
- Open lines of communication and deliver outstanding and comprehensive service
- Visit accounts and implement changes based on feedback, suggestions or concerns
- Create and maintain client portfolios documenting conversations and plans for future business
- Inform senior management of information beneficial for account retention and/or that could jeopardize business
- Perform inspections on the fleet, safety, machines, equipment and change machines to ensure company standards are met
- Ensure the proper handling of perishable food items, along with compliance for cleanliness, merchandising, plan-o-gram integrity, and company policies
- Reviews service frequencies to maximum sales without jeopardizing customer satisfaction; schedule routes to improve productivity
- Actively support sales activities to include: client presentations, grand openings, trade shows, pro forma development, and proposal design
- Meet predetermined objectives for revenue, COGs, Labor, and ROA
- Coordinate installations, merchandising, and promotional activities in new and existing accounts
- Gather customer intelligence and translate into strategies for business growth and retention
- Analyze financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities
- Clearly define, communicate, and appraise expectations, work results and standard operating procedures
- Actively remove obstacles and assist individuals in maximizing their potential
- Interview, select, train and support team members with the goal of developing new leaders
- Maintain a safe, positive and professional work environment
- Handle discipline and behavior management needs
- Step in as a working manager, leading by example
- Plan, organize, and delegate responsibility to ensure objectives are met on a daily basis
- Staff each route to ensure responsibilities are completed in an effective, timely and efficient manner
- Oversee operational timelines and monitor work hours to meet agreed upon labor targets
- Stay current and abide by all parts of collective bargaining agreements, where applicable
Requirements
- Bachelor’s degree in sales, business, marketing or supply chain management
- Equivalent work experience in the industry acceptable
- Five or more years in food service and/or route management required
- Prior sales experience required, with demonstrated ability to effectively present information and respond to questions from managers, clients, customers, and the public
- Valid driver's license and good driving record
- Experience in a route based business strongly preferred
- Comfortable in a union environment