Senior Customer Success Manager
WalkMe™
ERP
Inside Sales Representative
Noble
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts, Virginia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Monitor various procurement channels and work with customers to achieve revenue and margin targets
- Monitor bid boards (DIBBS, GSA Ebuy, Unison, SAM.gov) and respond to opportunities
- Answer incoming quote requests via phone and email; quote prices, credit or contract terms, warranties, and delivery dates
- Utilize ERP system for processing orders and enter all quotes, customers, and opportunities into Salesforce; maintain a pipeline
- Develop relationships with repeat customers and provide post-sale support to resolve problems
- Provide customers with product samples and catalogs and recommend products based on customer needs
- Develop marketing strategy to access new contacts within existing accounts and communicate leads to Regional Sales
- Conduct market research and assist in territory strategy, vendor relations, and dealer of record
- Achieve sales and margin objectives set by the Director
Requirements
- Ability to organize and manage multiple priorities
- Excellent communication skills both written and verbal across all business levels
- Solid understanding of assigned sales markets as well as company objectives and goals
- Ability to build rapport and credibility with colleagues, customers, and suppliers
- Customer service focused with the ability to manage difficult customer situations
- Associates Degree in Business or related field or work equivalent
- Government sales and Federal contracting experience a plus
- MS Office Suite or comparable software, internet search capability, and database creation/entry
- Understanding and experience in Enterprise Resource Planning (ERP) software
- SalesForce experience is a plus
