Versapay

Customer Success Manager

Versapay

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $80,000 - $95,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Seamlessly transition customers from onboarding to long-term adoption and manage customer lifecycle
  • Focus on growing installed base revenue through cross-sells, upsells, and renewals
  • Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
  • Develop and maintain Success Plans and create/track shared KPIs for retention and growth strategies
  • Collaborate with sales, professional services, support, underwriting, marketing, and product teams to represent customer needs
  • Partner with Customer Care to maintain visibility into customer issues and act as advocate for high-severity requests
  • Drive cross-functional resolution efforts and propose scalable enhancements to the customer journey
  • Identify and analyze multi-client issues to forecast potential churn risks
  • Report to the Director of Customer Success and serve as strategic advisor to customers

Requirements

  • 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
  • Proven track record managing high ARR customers in the Fintech industry
  • Demonstrated experience managing strategic accounts and engaging with C-level executives
  • Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
  • Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
  • Knowledge of strategic account management methodologies and best practices
  • Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers
  • Customer Obsession: focus on customer needs and business impact
  • Strategic Thinking and Relationship Building skills
  • Analytical acumen and data-driven mindset
  • Industry expertise in payments landscape, ERP systems, and financial technology trends
  • Problem-solving and leadership abilities
  • Adaptability to fast-paced, evolving industry