Consórcio Embracon

Sales

• Provide proactive customer service to clients via phone, email and chat, including a welcome contact after purchase;
• Complete the validation checklist for sales information;
• Ensure the accuracy and currency of customer registration data;
• Clarify questions and resolve any discrepancies identified during the post-sales process;
• Record and follow up on customer interactions;
• Support the creation of a positive customer experience by ensuring quality and responsiveness in service.

Assistant I – Sales

General

• Design, model, implement and maintain the enterprise data integration layer, primarily the Silver layer on Databricks, using Data Vault modeling (Raw Vault and Business Vault)
• Integrate data from multiple systems, ensuring standardization, deduplication, normalization and traceability of information
• Apply identity resolution techniques across distinct sources to ensure correct unification of entities such as customers, contracts and transactions
• Normalize and standardize analytical attributes, including handling of marketing identifiers and digital channels (e.g., UTM), ensuring consistency for analytical consumption
• Build and maintain unified entities by applying structural business rules and ensuring semantic coherence across domains
• Provide the integrated and semantic data layer as the official source for Business Intelligence consumption, supporting dimensional modeling in the Gold layer
• Collaborate with BI, Data Engineering and business areas to gather analytical requirements and identify information gaps
• Ensure new analytical projects adopt the integrated data layer as the corporate standard from the start
• Implement data quality practices, including validations, automated tests and continuous monitoring
• Document, catalog and maintain data lineage in Unity Catalog, with complete metadata and clear ownership definitions
• Define and maintain naming, semantic and data modeling standards together with the relevant stakeholders
• Orchestrate, monitor and optimize pipelines under your responsibility, ensuring performance, stability, security and cost control
• Work with the company’s Governance function to enforce access policies, information security and regulatory compliance

Analytics Engineer – Data Modeling

Analyst

• Update the organizational chart, roles and hierarchies.
• Update structural nomenclatures in the current Payroll system (sections) and request Cost Center updates from Strategic Planning.
• Monitor, update and maintain structural nomenclatures in the current People & Results (PR) platforms.
• Create section structures in the Payroll system and in current platforms when a new CNPJ (legal entity) is opened, and notify the Branch, Payroll Processes, SMT (Occupational Safety and Health), Benefits, and e-Social teams.
• Change section addresses in the Payroll system and current platforms and inform Payroll Processes, SMT and e-Social.
• Transfer employees from a closing CNPJ to an active one and deactivate sections in the Payroll system and current platforms, notifying Payroll Processes, SMT and e-Social.
• Provide the MF schedule to branches and, after receiving it, analyze the criteria, highlight labor law risks, and make functional data changes in the current Payroll system.
• Inform functional changes to Payroll Processes (Electronic Timekeeping), Benefits, Strategic Planning, Talent Development and SMT.
• Work with Assistant III to develop and follow up on solutions to correct errors and propose systemic improvements to automate processes, reduce manual actions and mitigate operational risks and errors.
• Apply salary adjustments to pay scales according to the Collective Bargaining Agreement and verify the minimum wage in the current Payroll system.
• Verify and correct the application of adjustments to salaries and benefits on the payroll.
• Review and, based on pre-established criteria, approve the job requisition submitted by the leader in the current Recruitment & Selection (R&S) platform so the Talent Attraction team can start the hiring process.
• Confirm that functional data are correct in the current Payroll system and verify that the job requisition was properly closed with the candidate hired.
• Communicate PPR ADM and COM targets to employees.
• Request target fulfillment and the number of salaries to be paid by directorate/management/coordinator to the Analytics team and request absence reports from SMT.
• Build an employee database together with the Strategic Planning directorate, calculate and validate with the leader the amount owed to each active or terminated employee, and send it to the Payroll Processes team for payment.

Mid-level Analyst – Compensation Management, Affirmative Action for Black and Mixed-Race Talent

• Conduct cost analyses and identify opportunities for optimization.
• Develop and maintain management reports in Power BI and Excel.
• Assist in the preparation and monitoring of budgets and financial projections.
• Contribute to data analysis and insights to support decision-making.
• Ensure the integrity and consistency of financial and operational information.
• Support the automation of processes related to cost management.
• Submit payment requests as needed.

Junior Analyst — Sales Planning, Control and Administration

• Monitor and handle fraud alerts across multiple channels and systems;
• Investigate cases, map modus operandi, and prepare comprehensive reports;
• Collaborate with Legal, Audit, IT, Customer Service, and operational teams;
• Test and validate systems with a focus on fraud prevention and anti-fraud security;
• Monitor metrics and present insights based on KPIs and dashboards;
• Support regulatory compliance efforts and contribute to incident response;
• Contribute to training and internal awareness campaigns.

Mid-Level Analyst – Internal Investigations

• Develop and redesign the company’s organizational structures;
• Determine optimal staffing levels for directorates and seniority levels to ensure effective performance, and conduct periodic follow-ups to ensure compliance;
• Ensure compliance with job and salary practices to maintain internal equity (job hierarchies) and external competitiveness (market), supported by clear policies and administrative criteria;
• Create new job descriptions and review existing ones;
• Score new positions or re-score existing roles when responsibilities change, according to the current methodology;
• Conduct salary and benefits surveys, analyze market trends, and compare company practices against the market;
• Perform studies and evaluate simulations of salary changes and their impact on personnel costs;
• Conduct market salary research to meet specific needs of various company areas;
• Analyze salary survey results to identify deviations and opportunities for adjustments;
• Analyze the company's and legal criteria for personnel movements and update employee records in the current payroll system;
• Calculate and reconcile PPR (Profit-Sharing/Results Participation);
• Build compensation metrics and dashboards (number of promotions, out-of-range cases, team analyses, etc.) to support leadership decision-making;
• Create and update organizational charts and macro-process maps;
• Monitor closings of personnel movements, branch productivity, and functional hierarchies that impact commission payments, etc.

Assistant I – Sales

Analytics Engineer – Data Modeling

Mid-level Analyst – Compensation Management, Affirmative Action for Black and Mixed-Race Talent

Junior Analyst — Sales Planning, Control and Administration

Mid-Level Analyst – Internal Investigations

Senior Analyst – Compensation Management – Affirmative Action Vacancy for Black Talent