Assistant I – Sales

Consórcio Embracon

Customer service role at Embracon involving active support for clients post-purchase. Managing inquiries via phone, email, and chat to ensure customer satisfaction.

Posted 7/23/2026full-timeCampinas • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on post-sales support, ensuring accuracy in customer data and fostering positive client relationships. Proficient in problem-solving and effective communication to enhance the customer experience.

Highest-signal resume keywords

Customer Service ExperienceMS Office ProficiencySalesforce ExperienceAnalytical AbilityNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Registration AccuracyPost-Sales Process SupportData ValidationProactive OutreachProblem-Solving

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal Relationship BuildingOrganizational SkillsAttention to Detail

Tools & Technologies

Newcon SystemsSalesforce

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer Relationship ManagementConsortia Knowledge

About the role

Key responsibilities & impact

Provide proactive customer service to clients via phone, email and chat, including a welcome contact after purchase;
Complete the validation checklist for sales information;
Ensure the accuracy and currency of customer registration data;
Clarify questions and resolve any discrepancies identified during the post-sales process;
Record and follow up on customer interactions;
Support the creation of a positive customer experience by ensuring quality and responsiveness in service.

Requirements

What you’ll need

High school diploma;
Basic knowledge of MS Office (Excel and Outlook);
Experience in customer service, preferably in post-sales;
Good verbal and written communication skills;
Negotiation skills and ability to build interpersonal relationships;
Organized and attentive to detail;
Analytical ability and problem-solving skills;
Ability to learn new processes and systems quickly;
Resilience to handle change and challenging situations;
Proactive, committed and results-oriented profile.
It will be a plus if you have:
Knowledge of consortia (consórcios);
Experience with Newcon systems;
Experience with Salesforce;
Experience with proactive outreach and customer relationship management.

Benefits

Comp & perks

Medical, dental and psychological assistance
Transportation allowance
Meal allowance or food voucher
Partnerships with gym and wellness networks
Life insurance
Day off on your birthday
Quality of life programs
"We’re Pregnant!" programs (pregnancy support)
Recognition programs
Private pension plan
Education grant / scholarship
Student transportation allowance
Wedding benefit
Maternity leave: 6 months
Paternity leave: 20 days
Payroll-deductible loan
Employee discount for purchasing consortia
PPR (Profit Sharing / Results Participation Program)
UCE (Embracon Corporate University)