Conic

Human Resources

• Architect and execute a company-wide people strategy aligned to Ciullo’s multi-entity growth roadmap
• Deploy and expand AI-powered HR tools across recruiting, onboarding, performance management, and workforce analytics
• Build scalable, intelligent people processes that replace manual workflows with AI-assisted systems
• Lead organizational design across all portfolio companies
• Own recruiting strategy from executive hires to high-volume roles across all business units
• Build world-class onboarding and development programs that drive retention and time-to-productivity
• Create leadership pipelines and succession plans for every critical role across the portfolio
• Partner with business unit leaders on workforce plans and headcount models 6–12 months ahead
• Define, protect, and evolve Ciullo’s culture across a distributed, multi-company structure
• Design engagement strategies that drive belonging, accountability, and performance
• Lead DEI strategy with measurable outcomes — not performative programs
• Build a feedback culture powered by real-time data and AI-assisted sentiment tools
• Coach and advise the CEO and senior leadership team on organizational effectiveness and team dynamics
• Build and facilitate leadership development programs for directors and above
• Directly mentor the SVP of HR — expanding their executive presence and preparing them to operate at the CHRO level
• Cascade leadership development throughout the entire people function
• Design competitive, market-benchmarked compensation frameworks across all business units
• Oversee benefits strategy, vendor management, and total rewards philosophy
• Ensure HR compliance across all jurisdictions — employment law, labor regulations, and policy
• Partner with Finance on workforce budgeting, headcount planning, and people-cost optimization

Chief Human Resources Officer

Sales

• Lead Data-Driven Enrollment Operations: Use real-time performance dashboards, predictive dialer data, and automated QA reporting to identify gaps and drive rapid improvement — turning data into action before the day is over.
• Inspire and Develop Top Talent: Deliver high-energy coaching sessions grounded in performance data. Use call analytics, conversion trends, and quality scores to build targeted development plans that actually move the needle.
• Maximize Enrollment KPIs: Own utilization, dials, contact rate, conversion rate, and quality metrics — and relentlessly drive the team to hit and exceed targets. Know your numbers. Know your team. Win every day.
• Champion Technology Adoption on the Floor: Set the standard for how the team engages with Nsight’s operational tools — automated workflows, intelligent call routing, workforce management platforms, and QA systems — so every agent operates at their highest potential.
• Strategic Enrollment Execution: Analyze campaign data, lead pipeline composition, and outbound strategy performance to spot trends early and launch initiatives that lift connection and enrollment rates.
• Own Escalations: Handle prospective enrollee concerns with urgency, empathy, and precision — protecting the Nsight brand at every touchpoint.
• Champion Process Excellence: Identify workflow gaps, implement improvements, and streamline operations to optimize speed-to-enroll and elevate the patient experience.
• Optimize Remote Operations: Manage daily schedules, coverage, and productivity across a fully remote team, ensuring efficiency and accountability through smart use of workforce management tools.

Enrollment Sales Supervisor

Bilingual

• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
• Handle inbound phone calls and route appropriately based on clinical urgency
• Route non-clinical inbound calls to the appropriate departments across the company
• Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated
• Collaborate with providers to coordinate timely and effective patient care
• Perform monthly wellness assessments and complete comprehensive chart reviews
• Accurately document all patient interactions in our clinical platform in real time
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned
• AI Fluency Requirement – Non Negotiable

Clinical, RPM LVN, Bilingual

• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
• Handle inbound phone calls and route appropriately based on clinical urgency
• Route non-clinical inbound calls to the appropriate departments across the company
• Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated
• Collaborate with providers to coordinate timely and effective patient care
• Perform monthly wellness assessments and complete comprehensive chart reviews
• Accurately document all patient interactions in our clinical platform in real time
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards
• Maintain compliance with company policies and applicable regulations

Clinical LVN, Bilingual

• Conduct thorough assessment calls with patients to gather relevant information about their health status, concerns, and needs
• Identify and escalate patient needs, including refill requests, appointment scheduling, and connecting patients with community resources
• Develop comprehensive care plans based on patient assessments
• Perform Behavioral Health Integration (BHI) assessments to evaluate and address the mental health aspects of patient care
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Clinical CCM LVN, Bilingual

• Support CCM nursing staff by completing monthly patient assessments and conducting Chronic Care Planning Assessment (CCPA) calls, ensuring a positive, informative, and patient-centered experience.
• Complete delegated clerical and administrative activities on behalf of nursing staff to support patient engagement, improve care coordination, and drive quality outcomes and overall patient experience.
• Document patient interactions, assessments, and intake in the EHR.
• Maintain compliance with company policies and applicable regulations.
• Coordinate communication between patients, caregivers, nursing staff, and providers to ensure continuity of care and timely follow-up on patient needs.
• Perform other duties, as assigned.

CCM Intake MA, Bilingual

Customer Support

• Conduct Comprehensive Onboarding Calls: Initiate and lead remote onboarding sessions with newly enrolled patients via phone or video conferencing. Clearly and concisely explain the purpose of remote patient monitoring and the benefits of using their assigned medical devices.
• Device Setup and Usage Guidance: Provide step-by-step instructions on how to unpack, set up, and connect their medical devices (e.g., blood pressure cuffs, heart rate monitors) to the required platforms or applications. Address any initial technical challenges patients may encounter with patience and clarity.
• Vital Readings Education: Educate patients on the significance of consistently monitoring their vital signs, explain what constitutes a normal range, and guide them on how to accurately interpret the readings provided by their devices.
• Troubleshooting and Technical Support: Offer effective troubleshooting assistance for common device setup or usage issues. Escalate more complex technical problems to the appropriate internal support teams while ensuring the patient remains informed and supported.
• Accurate Documentation: Meticulously document all patient interactions, including onboarding progress, questions asked, troubleshooting steps taken, and the patient's level of understanding in the Electronic Health Record (EHR) system.
• Proactive Adherence Calls: Conduct follow-up adherence calls with patients at scheduled intervals to reinforce the importance of consistent monitoring and address any challenges they may be facing in adhering to their monitoring schedule.
• Positive Team Contribution: Actively contribute to a collaborative, supportive, and positive work environment, sharing knowledge and best practices with colleagues.
• Uphold Nsight Culture: Embody and promote Nsight Health's core values of positivity, patient-centricity, and innovation in all interactions.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.