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About the role
Key responsibilities & impact- Support CCM nursing staff by completing monthly patient assessments and conducting Chronic Care Planning Assessment (CCPA) calls, ensuring a positive, informative, and patient-centered experience.
- Complete delegated clerical and administrative activities on behalf of nursing staff to support patient engagement, improve care coordination, and drive quality outcomes and overall patient experience.
- Document patient interactions, assessments, and intake in the EHR.
- Maintain compliance with company policies and applicable regulations.
- Coordinate communication between patients, caregivers, nursing staff, and providers to ensure continuity of care and timely follow-up on patient needs.
- Perform other duties, as assigned.
Requirements
What you’ll need- Active MA license required.
- Strong communication and organizational skills.
- Bilingual Proficiency: Fluent in English and Spanish.
- Passionate about patient care, possessing the ability to relate with empathy and compassion.
- A passion for patient teaching is a must.
- Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload
- Hardwired internet connection required
- Speed test submission required during the offer process
- Private, HIPAA-compliant workspace
Benefits
Comp & perks- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
- Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
- Monthly Bonus Potential: Up to $1,000
- 5% Bilingual Pay Allowance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient assessmentsChronic Care Planning AssessmentEHR documentationcare coordinationquality outcomes
Soft Skills
communication skillsorganizational skillsempathycompassionpatient teaching
Certifications
MA license
