Analista de Sucesso do Cliente, Pleno
ListenX
Customer Success Assistant
Confiance Medical
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$1,888 per month
Job Level
Mid-LevelSenior
About the role
- Assist in executing direct customer relationship activities, strengthening positive ties with the brand;
- Manage the daily schedule of outbound and inbound contacts, ensuring organization and consistency in service;
- Organize customer databases in tools such as Salesforce, PipeDrive, and spreadsheets, keeping information current and consistent;
- Send NPS and CSAT surveys to track responses and support feedback analysis;
- Monitor customer satisfaction, identifying improvement opportunities and potential risks of dissatisfaction;
- Support the management of customer service requests (SAC), maintaining up-to-date records of openings, follow-ups, and closures;
- Contribute to positive and delightful customer experiences, highlighting product and service differentiators;
- Assist in preparing monthly reports and presentations of results, organizing relevant information;
- Support internal and external client requests, assisting with scheduling for Consultants and optimizing processes;
- Support customer-related logistics processes, such as collection and delivery of materials;
- Assist in interactions with clients and consultants by performing routine contacts, sending communications, and coordinating operational alignments.
Requirements
- Strong verbal and written communication skills, with the ability to handle proactive (outbound) and receptive (inbound) customer contacts
- Time management and task prioritization skills, maintaining service quality
- Basic knowledge of spreadsheets and reporting in Excel/Google Sheets
- Experience with satisfaction surveys and NPS is a plus
- Experience with CRM tools (Salesforce/PipeDrive) is a plus
Benefits
- Bradesco Health Plan
- SulAmérica Dental Plan
- Transportation Allowance / Ticket Car
- Basic groceries allowance (Cesta Básica) of R$ 519.75/month
- Daily meal voucher (Ticket Refeição) of R$ 31.20
- Partnerships with SESI, SESC and WEX
- Holiday/Christmas gift kit
- 'Dia da Cigarra' (company benefit day)
- Birthday of the Month recognition
- Education allowance of R$ 317.25/month
- 'Família mais Tranquila' program
- 'Família mais Inclusiva' program
- 'Legado CM' program
- Profit-sharing (PLR)
- 'Só Alegria' program
- Psicologia Viva (mental health platform)
- 'Meu Momento' program
- Wellhub (Gympass)
- Home office allowance
- Group life insurance
- Bullla card
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementdata organizationreportingcustomer satisfaction analysistask prioritizationsurvey administrationlogistics support
Soft skills
verbal communicationwritten communicationtime managementorganizational skillscustomer service orientation
