Confiance Medical

Customer Support

• Assist in executing direct customer relationship activities, strengthening positive ties with the brand;
• Manage the daily schedule of outbound and inbound contacts, ensuring organization and consistency in service;
• Organize customer databases in tools such as Salesforce, PipeDrive, and spreadsheets, keeping information current and consistent;
• Send NPS and CSAT surveys to track responses and support feedback analysis;
• Monitor customer satisfaction, identifying improvement opportunities and potential risks of dissatisfaction;
• Support the management of customer service requests (SAC), maintaining up-to-date records of openings, follow-ups, and closures;
• Contribute to positive and delightful customer experiences, highlighting product and service differentiators;
• Assist in preparing monthly reports and presentations of results, organizing relevant information;
• Support internal and external client requests, assisting with scheduling for Consultants and optimizing processes;
• Support customer-related logistics processes, such as collection and delivery of materials;
• Assist in interactions with clients and consultants by performing routine contacts, sending communications, and coordinating operational alignments.

Customer Success Assistant