Conduent

Support Engineer

• Provide L2/L3 production support for Oracle Siebel CRM applications
• Monitor system performance, troubleshoot issues, and ensure system availability
• Perform root cause analysis and implement long-term fixes
• Handle incidents, service requests, and changes in line with SLAs
• Support batch jobs, workflows, and integration processes
• Provide periodic 24x7 OnCall support
• Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for applications
• Support Siebel upgrade activities
• Assist with repository merge, IRM, and upgrade validation tasks
• Participate in upgrade planning, testing, and deployment
• Identify and resolve upgrade-related issues and defects
• Contribute to upgrading documentation and implementation procedures
• Assist with Siebel configurations (Business Components, Applets, Workflows)
• Troubleshoot issues across key areas
• Support deployments across Dev, Test, UAT, and Production environments
• Assist in code migrations using ADM/IRM processes
• Work with release teams to ensure smooth deployments
• Analyze logs and identify application issues
• Support performance tuning efforts in coordination with DBAs and infrastructure teams
• Monitor health system and recommend improvements

Experienced Siebel Support Engineer

Architect

• Design, develop, and customize Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project Service modules.
• Develop custom Plug-ins, Custom Workflow Activities, Custom APIs, JavaScript, HTML Web Resources, Business Rules, Ribbon Customizations, and Command Bar extensions using C# and .NET.
• Build and customize Model-Driven Apps, Canvas Apps, Power Pages, and Custom Pages using Microsoft Power Platform.
• Develop reusable Power Automate flows to automate business processes, approvals, notifications, and integrations with external systems.
• Implement PCF (PowerApps Component Framework) controls to enhance user experience and extend Dynamics 365 functionality.
• Design and implement integrations between Dynamics 365 CE and external applications using REST APIs, Web API, Azure Functions, Azure Logic Apps, Azure API Management, and Custom APIs.
• Develop Azure-based integration services to support real-time and asynchronous communication between enterprise applications.
• Create and maintained Dataverse tables, relationships, security roles, business process flows, and system configurations.
• Customize forms, views, dashboards, site maps, and security models to improve usability and support business operations.
• Configured and implemented Omnichannel for Customer Service, Unified Routing, and customer engagement solutions.
• Integrate Genesys Cloud and other third-party applications with Dynamics 365 to enable omnichannel customer interactions.
• Implement AI-powered capabilities using Microsoft Copilot, Power Virtual Agents, and Azure AI to improve productivity, automate customer interactions, and enhance user experience.
• Develop and consumed Custom APIs, Web APIs, and external services for seamless enterprise integrations.
• Create SSRS reports and FetchXML reports to support operational and business reporting requirements.
• Manage solution deployments, version control, and release activities using Azure DevOps and Power Platform Pipelines.
• Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Analyze business requirements and prepared technical design documents, effort estimates, and implementation plans.
• Develop proof-of-concept (POC) solutions to evaluate new Microsoft technologies, Power Platform features, and AI capabilities.
• Perform code reviews, unit testing, integration testing, and production support while ensuring adherence to coding standards and best practices.
• Investigate and resolved production issues by performing root cause analysis and implementing long-term solutions.
• Optimize application performance through efficient plugin design, query optimization, and best practices for Dataverse development.
• Collaborate with business analysts, QA teams, solution architects, and stakeholders to deliver scalable, high-quality CRM solutions.
• Mentore junior developers by providing technical guidance, conducting code reviews, and sharing Dynamics 365 and Power Platform best practices
• Prepare technical documentation, deployment guides, knowledge transfer documents, and support documentation for ongoing maintenance and future enhancements

Microsoft Dynamics 365 Architect

Software Engineer

• Design, develop, and customized Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project Service modules.
• Develop custom Plug-ins, Custom Workflow Activities, Custom APIs, JavaScript, HTML Web Resources, Business Rules, Ribbon Customizations, and Command Bar extensions using C# and .NET.
• Build and customize Model-Driven Apps, Canvas Apps, Power Pages, and Custom Pages using Microsoft Power Platform.
• Develop reusable Power Automate flows to automate business processes, approvals, notifications, and integrations with external systems.
• Implement PCF (PowerApps Component Framework) controls to enhance user experience and extend Dynamics 365 functionality.
• Design and implement integrations between Dynamics 365 CE and external applications using REST APIs, Web API, Azure Functions, Azure Logic Apps, Azure API Management, and Custom APIs.
• Develop Azure-based integration services to support real-time and asynchronous communication between enterprise applications.
• Create and maintain Dataverse tables, relationships, security roles, business process flows, and system configurations.
• Customize forms, views, dashboards, site maps, and security models to improve usability and support business operations.
• Configure and implement Omnichannel for Customer Service, Unified Routing, and customer engagement solutions.
• Integrate Genesys Cloud and other third-party applications with Dynamics 365 to enable omnichannel customer interactions.
• Implement AI-powered capabilities using Microsoft Copilot, Power Virtual Agents, and Azure AI to improve productivity, automate customer interactions, and enhance user experience.
• Develop and consumed Custom APIs, Web APIs, and external services for seamless enterprise integrations.
• Create SSRS reports and FetchXML reports to support operational and business reporting requirements.
• Manage solution deployments, version control, and release activities using Azure DevOps and Power Platform Pipelines.
• Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Analyze business requirements and prepared technical design documents, effort estimates, and implementation plans.
• Develop proof-of-concept (POC) solutions to evaluate new Microsoft technologies, Power Platform features, and AI capabilities.
• Perform code reviews, unit testing, integration testing, and production support while ensuring adherence to coding standards and best practices.
• Investigate and resolved production issues by performing root cause analysis and implementing long-term solutions.
• Optimize application performance through efficient plugin design, query optimization, and best practices for Dataverse development.
• Collaborate with business analysts, QA teams, solution architects, and stakeholders to deliver scalable, high-quality CRM solutions.
• Mentor junior developers by providing technical guidance, conducting code reviews, and sharing Dynamics 365 and Power Platform best practices.
• Prepare technical documentation, deployment guides, knowledge transfer documents, and support documentation for ongoing maintenance and future enhancements.

Senior Developer – Microsoft Dynamics 365

Network Engineer

• Design and implement robust and efficient solutions for network infrastructure platforms.
• Collaborate with cross-functional teams to define and deliver project scope, objectives, and deliverables.
• Participate in project planning sessions, daily stand-ups, and backlog meetings to track progress and address issues.
• Identify areas of opportunity to enhance processes and methodologies.
• Maintain and update documentation, including network diagrams, configurations, and procedures.
• Perform other duties and special projects as assigned.

Senior Network Engineer

Call Center Representative

• Support customers by answering inbound calls related to employee and retiree annuity benefits
• Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits
• Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions
• Handle sensitive customer information with strong attention to detail, communication skills, and empathy
• Remain focused, meet performance expectations, and deliver a professional, positive experience in a remote environment

Benefits Call Center Representative

General

• Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.
• Manage inbound and outbound calls with professionalism and empathy.
• Provide accurate referrals to non-Office of Aging and Adult Services (OAAS) community services.
• Assess requestors’ needs and research available resources to meet those needs.

Information and Referral Specialist

Chief Technology Officer

• Define and execute IT strategy aligned to business growth and financial performance
• Lead large-scale technology delivery and global IT operations
• Own budgets, vendor strategy, and enterprise architecture decisions
• Drive digital transformation and modernization initiatives
• Ensure security, risk, and compliance across all technology platforms
• Lead and develop high-performing, multi-level IT teams

VP, Chief Information Officer

Data Entry

• Accurately input claim data into claims processing systems
• Review documents for completeness and accuracy before data entry
• Identify and flag incomplete or incorrect information for follow-up
• Maintain high productivity while meeting quality standards
• Follow established procedures and guidelines for claim submissions
• Communicate with team members or supervisors about any issues or discrepancies
• Handle confidential information with integrity and discretion
• Comply with data integrity and security policies
• Perform other clerical or administrative tasks as needed

Medicaid Claims Data Entry Associate

QA Engineer

• Reporting directly to the Operations Manager, ensure elements of the Quality Assurance Plan are carried out and contractually required performance requirements are maintained.
• Perform quality assurance reviews on all components of the operations and conduct call monitoring, eligibility determination reviews, and other unit monitoring, based on the QA policies and procedures.
• Review of calls; meeting all production and quality goals.
• Review of Non Call Center departmental QA tasks.
• Maintain technical and program policy proficiency in the RMTA customer care program and maintain proficiency in contract requirements.
• Monitor and assess individual/group performance against established standards/requirements.
• Enter QA review results into database for quality assurance scorecard reporting.
• Provide feedback to leadership team and assist in addressing education/training needs with Project Director, Managers and Supervisors to include preparing summaries and presentations when appropriate.

Quality Assurance Associate IV

• Analyze work produced for errors.
• Monitors transactions to ensure compliance against performance standards.
• Partners with team peers, collaborating on areas of opportunity that have been identified.
• Interacts with work leaders, supervisors and managers.
• Detects, analyzes and reports fraudulent activities.
• Other duties as assigned.

Quality Assurance Associate

Product Manager

• Lead a portfolio of mid-market-focused transformation initiatives, with a focus on driving revenue growth, improving scalability, and enhancing client engagement
• Translate market trends, competitive intelligence, and client insights into actionable programs that strengthen positioning, increase win rates, and accelerate growth across the mid-market segment
• Partner with senior leadership to define and execute a mid-market growth roadmap, including prioritization of target segments, solutions, investments, and operating models
• Develop and enable sales and market-facing teams with differentiated messaging, value propositions, and solution narratives tailored to mid-market buyers
• Identify and integrate AI-driven capabilities and digital innovations into mid-market solutions to enhance differentiation, scalability, and client outcomes
• Drive alignment between product, delivery, and sales organizations to ensure offerings are competitive, market-relevant, and optimized for mid-market clients
• Manage strategic vendor and ecosystem partnerships to enhance solution breadth, support innovation, and deliver cost-efficient, scalable services aligned to mid-market needs
• Establish and track KPIs tied to mid-market growth, pipeline development, win rates, client satisfaction, and transformation outcomes; leverage insights to continuously refine strategy
• Influence senior stakeholders and lead cross-functional teams to align priorities, accelerate execution, and deliver measurable mid-market expansion and performance results

Director, Product Management – Mid-Market

Product Marketing

• Lead a portfolio of transformation initiatives aligned to go-to-market (GTM) strategy, with a focus on driving revenue growth, improving sales effectiveness, and enhancing client engagement
• Translate market trends, competitive intelligence, and client insights into actionable programs that strengthen positioning, increase win rates, and support pipeline expansion
• Partner with senior leadership to define and execute a GTM roadmap, including prioritization of markets, solutions, investments, and commercial strategies
• Develop and enable sales and market-facing teams with differentiated messaging, value propositions, and solution narratives aligned to evolving client demands in CX
• Identify and integrate AI-driven capabilities and digital innovations into GTM strategies to enhance solution differentiation, scalability, and client outcomes
• Drive alignment between product, delivery, and sales organizations to ensure offerings are market-relevant, competitive, and positioned for growth
• Manage strategic vendor and ecosystem partnerships to enhance solution breadth, accelerate innovation, and support scalable GTM execution
• Establish and track KPIs tied to revenue growth, pipeline generation, win rates, client satisfaction, and GTM performance outcomes; leverage insights to continuously refine strategy
• Influence senior stakeholders and lead cross-functional teams to align priorities, accelerate execution, and deliver measurable growth and market impact

Director, GTM Product Management – CX

Database Administrator

• Provide comprehensive database administration support for mission-critical applications in both production and non-production environments.
• Ensure high availability, performance, and reliability of Oracle database systems.
• Administer Oracle databases across multiple operating systems, including but not limited to Red Hat Enterprise Linux (RHEL) and Windows.
• Install, configure, and manage Oracle Server versions 12c, 19c, and 21c, including Oracle RAC on multi-node systems.
• Configure, administer, and maintain Oracle Enterprise Manager Cloud Control.
• Plan and execute Oracle database upgrades and patching activities.
• Design, implement, and maintain reliable backup and recovery strategies using RMAN.
• Proactively manage database security, including compliance with security standards, access controls, SSL, and encryption.
• Apply Oracle security patches and bug fixes in both non-production and production environments.
• Develop, maintain, and support database maintenance and automation scripts.
• Create and maintain database design documentation and operational support guides.
• Configure and manage Oracle Data Guard and Active Data Guard, including automatic failover using Data Guard Broker.
• Configure and support multitenant architecture, including Container Databases (CDB) and Pluggable Databases (PDB).
• Participate in a 24x7 on-call rotation to support critical systems.

Senior Oracle Database Administrator

Business Operations

• Extract, integrate, and organize data from multiple disparate systems to deliver clear, actionable views of operational performance.
• Design and develop comprehensive operational dashboards aligned with business objectives, providing insights and recommendations.
• Evaluate service levels, staffing models, volumes, policies, procedures, financial performance, audit and compliance requirements, quality metrics, and urgent operational issues; recommend process improvements as needed.
• Build and maintain strong working knowledge of the organization’s structure, operational processes, and applicable policies, regulations, and governance requirements.
• Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance.
• Identify preventative measures by detecting variances, trends, inconsistencies, and potentially suspicious activity through data analysis.
• Partner with stakeholders to understand requirements, gather data from diverse sources, and perform business analysis to deliver quantitative insights via reports, dashboards, and presentations.
• Analyze and synthesize qualitative and quantitative data to create compelling narratives and provide strategic recommendations on complex issues.
• Translate analytical findings into actionable outcomes, including enhancements to predictive models, operational processes, or policy decisions.

Experienced Siebel Support Engineer

Microsoft Dynamics 365 Architect

Senior Developer – Microsoft Dynamics 365

Senior Network Engineer

Benefits Call Center Representative

Information and Referral Specialist

VP, Chief Information Officer

Medicaid Claims Data Entry Associate

VP, Chief Information Officer

Quality Assurance Associate IV

Quality Assurance Associate

Director, Product Management – Mid-Market

Director, GTM Product Management – CX

Senior Oracle Database Administrator

Business Operations Analyst II – Fraud