Conduent

Call Center Representative

• You will be answering calls regarding healthcare benefits.
• Assist members with Medicare enrollments, billing, claims, benefits & other services.
• Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics.
• Fully explain the Medicare Part D, Part C Medicare Advantage Programs and Dual Special Need Program (DSNP).
• Actively listen to understand customers’ needs and provide answers to include callbacks and follow up calls as needed.

Healthcare Call Center Representative

• Support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options.
• Handle a steady call volume while navigating multiple systems.
• Assist with back-office tasks like claims processing and general administrative work.

Benefits Call Center Representative

Administration

• Working closely with senior analysts to understand existing tools, systems, workflows, and client processes within the Health & Welfare Administration vertical.
• Assisting with data analysis, system analysis, data cleanup, testing activities, and issue resolution.
• Functioning as a Subject Matter Expert for assigned processes, including documentation, maintenance, and process improvements.
• Communicating with technical teams, management, operations teams, and external clients to troubleshoot and resolve issues.
• Supporting configuration and maintenance activities for benefits administration applications and related systems.
• Recommending and executing enhancements to existing processes, workflows, and reporting solutions.
• Creating and maintaining reports, documentation, and process artifacts to support operational efficiency.
• Participating in system testing, validation, and implementation activities for enhancements and updates.
• Analyzing business requirements and translating them into technical and operational solutions.

Senior Benefits Administration Services Analyst

Claims Specialist

• Review emails and Microsoft Teams messages at the start of each shift
• Log into internal systems and begin processing claims
• Accurately enter and review data in a high-volume environment
• Monitor team chats and adjust workflow based on team needs
• Complete assigned tasks and meet productivity goals
• Follow scheduled breaks and lunch per company policy

Part-time Claims Processor

Support Engineer

• Provide technical software assistance directly for clients
• Participate and/or lead regular issue tracking and ticket review meetings internally and with the Clients
• Focus on production related issues and activities
• Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers
• Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA)
• After-hours phone support coverage may be required based on business needs
• Follow Conduent policy on entering time spent on projects and tasks
• Traveling to client or company sites as required
• Deliver Production Support Services such as Issue Ticket Resolution/Fixes, Builds for Change Requests, Software Release Migrations/Builds, Software Security Scans, Code Reviews

App Dev & Support Engineer II

Cloud Engineer

• Design and maintain enterprise cloud architecture frameworks and roadmaps spanning Azure and hybrid environments, translating enterprise requirements into scalable and secure platform architectures.
• Publish and maintain enterprise cloud reference architectures and platform design patterns through the Cloud Center of Excellence (CCoE) to guide consistent engineering implementation.
• Provide cloud architecture governance for enterprise initiatives, reviewing solution designs for enterprise cloud standardization, platform architectures, and operational guardrails.
• Define enterprise cloud platform structure and governance models including landing zone architecture, tenant and subscription structures, resource organization models, policy enforcement, workload integration patterns, and architecture for tenant and subscription consolidation.
• Define enterprise cloud platform technical standards including Azure security and operational baselines (RBAC, Azure Policy, workload identity, logging), hybrid networking models, container and Kubernetes platforms, and enforcement through infrastructure-as-code and CI/CD pipelines.
• Lead enterprise Azure inventory and baseline assessments across tenants and subscriptions and establish cloud governance and FinOps architecture including tagging standards, cost allocation models, lifecycle governance, and consumption visibility.

Principal IT Cloud Architect

Data Entry

• Data Entry Processor will be responsible for keying and docu-typing medical claims
• Sorting, scanning, perform quality and check process
• Receives data and ensures document classification are completed and transmitted to clients
• Receives documents from both electric and hard copy forms for processing
• Capture information based on client requirements

Data Entry Processor

• Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for both Medicaid recipients and providers to ensure their needs are met.

Call Center Associate – Medicaid

• Review client plan documents and convert requirements into clear communication specs (BRDs).
• Create and update participant communications for US benefits plans.
• Develop content for print, email, and web communications (automated and personalized).
• Ensure communications follow style and quality standards.
• Work closely with programmers, testers, and SMEs to review outputs and fix issues.
• Support production activities and assist with updates and defect resolution.
• Partner with client teams and internal stakeholders as needed.

Benefits Administration Services Associate IV

Customer Support

• Supervises daily tasks of the business, technical support and production teams
• Responsible for team results
• Works within established precedents and practices.
• Evaluates and organizes information to solve for problems and challenges
• Ability to work without supervision.
• Directly impacts the quality of services provided
• Supports and trains team members to impact end user experiences
• Provides supervision including coaching and quality checks to support associate progress
• Solves problems and evaluates possible solutions using past technical experience.
• Strong communication skills to share ideas and information.
• Delivers quality, productivity, and compliance KPI reports.
• Coaches and gives feedback to team members to enhance performance.
• Shares processes and business updates with the team.
• Supervises the team to identify coaching opportunities.
• Recommends training interventions when necessary.
• Outlines best practices for associate growth and improvement.
• Performs other duties as assigned.

Customer Experience Supervisor

Operations

• Perform tasks according to established procedures with minimal guidance.
• Assists in production events with L2 team by attending meetings and performing required actions.
• Collects data from internal and external customers to generate reports and operational dashboards.
• First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users).
• Provides operational support by scheduling meetings and preparing materials for leadership.
• Monitor the event alerts and notify the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
• Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning.
• Ensure SLA compliance and timely communication during incidents.
• Prepare shift handover notes and daily status updates.
• Follow HIPAA and PHI compliance guidelines at all times.

IT Operations Analyst II

Accountant

• Monitoring Account Reconciliation and MJE
• Finished goods stock accounting monitoring
• Accrual AP&AR/R&D and including transfer from plant monitoring
• Provision, Incentives posting/monitoring
• GL bank payment flow (through ICM) from central finance
• Forecast reporting/Management of BW-BPS
• Manual journal entries preparation in ATR&MIS tool
• Intercompany documentation and control
• P/L regional allocation of depreciation and cost
• Charts of Accounts control
• Master data management
• SLA Assurance

R2R Accountant, English

• Support the management of defined benefit administration accounts, focusing on client satisfaction, retention, and growth.
• Work with clients and leadership to help implement business strategy, service models, and operational priorities.
• Help ensure business units meet SLAs, performance metrics, and service delivery standards.
• Assist in initiatives focused on process improvement, operational efficiencies, and system enhancements.
• Support accurate documentation of client requirements, plan provisions, and operational details to aid effective account management.
• Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction.
• Contribute to the development and review of performance reports, KPIs, and operational metrics.
• Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations.
• Assist in planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.

Manager, Benefits Administration Services

Engineer

• Serves as liaison between end-users and product development teams.
• Partners with senior BA's to examine, define, and document project requirements.
• Communicates project requirements to development teams.
• Supports analyzing requirements and defines tech solutions.
• Defines a go-to approach for system construction.
• Performs other duties as assigned.
• Complies with all policies and standards.

Technical Business Analysis Engineer I

Technical Project Manager

• Leading the planning, execution, and delivery of IT projects supporting tolling back-office systems and CSC operations
• Serving as the primary liaison between CSC IT teams, third-party vendors, and client stakeholders
• Coordinating and managing Operations & Maintenance (O&M) issues, ensuring timely resolution and adherence to SLAs
• Tracking and managing change requests and change orders from initiation through implementation
• Developing and maintaining detailed project plans, schedules, and resource allocations
• Monitoring project performance and providing regular progress updates to leadership and clients
• Overseeing system updates, patches, and releases to ensure minimal disruption to operations
• Facilitating stakeholder meetings and technical reviews to align on priorities and project goals
• Partnering with technical teams to identify process improvements and system optimization opportunities
• Ensuring compliance with security, regulatory, and contractual requirements