Director, GTM Product Management – CX

Conduent

Director of GTM Product Management leading strategy, development, and lifecycle management of AI-enabled CX offerings. Driving revenue growth and competitive advantage for a leading services provider.

Posted 6/22/2026full-timeFlorham Park • New Jersey • 🇺🇸 United StatesLead💰 $160,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Lead a portfolio of transformation initiatives aligned to go-to-market (GTM) strategy, with a focus on driving revenue growth, improving sales effectiveness, and enhancing client engagement
Translate market trends, competitive intelligence, and client insights into actionable programs that strengthen positioning, increase win rates, and support pipeline expansion
Partner with senior leadership to define and execute a GTM roadmap, including prioritization of markets, solutions, investments, and commercial strategies
Develop and enable sales and market-facing teams with differentiated messaging, value propositions, and solution narratives aligned to evolving client demands in CX
Identify and integrate AI-driven capabilities and digital innovations into GTM strategies to enhance solution differentiation, scalability, and client outcomes
Drive alignment between product, delivery, and sales organizations to ensure offerings are market-relevant, competitive, and positioned for growth
Manage strategic vendor and ecosystem partnerships to enhance solution breadth, accelerate innovation, and support scalable GTM execution
Establish and track KPIs tied to revenue growth, pipeline generation, win rates, client satisfaction, and GTM performance outcomes; leverage insights to continuously refine strategy
Influence senior stakeholders and lead cross-functional teams to align priorities, accelerate execution, and deliver measurable growth and market impact

Requirements

What you’ll need

10+ years of experience in transformation, Go-To-Market (GTM) strategy, sales enablement, or operations within enterprise environments
Proven success leading cross-functional transformation initiatives that drive revenue growth and measurable business impact
Demonstrated ability to build, scale, and optimize GTM strategies, including sales effectiveness, solution positioning, and client engagement
Strong expertise in AI-enabled CX solutions, including automation, analytics, and digital customer engagement
Experience developing and commercializing client-centric offerings in CX, BPO, shared services, or transaction-processing environments
Deep understanding of market trends, competitive positioning, and customer needs within CX and digital transformation
Strong executive communication and stakeholder influence skills across sales, product, technology, and delivery teams
Bachelor’s degree required; advanced degree preferred

Benefits

Comp & perks

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your needs and start on the first day of employment.
Retirement Savings: We support you as you invest in your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

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Applicant Tracking System Keywords

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Hard Skills & Tools

Go-To-Market (GTM) strategysales enablementtransformation initiativesAI-enabled CX solutionsautomationanalyticsdigital customer engagementpipeline generationKPI trackingsolution positioning

Soft Skills

executive communicationstakeholder influencecross-functional team leadershipstrategic thinkingclient engagementsales effectivenesspartnership managementalignment facilitationmeasurable growth deliveryinnovation acceleration

Certifications

Bachelor’s degreeadvanced degree