Customer Support Enablement Manager
Apollo.io
ApolloSFDC
Automotive Customer Service Rep
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Mid-LevelSenior
About the role
- Engage with customers through inbound and outbound calls and online channels
- Deliver exceptional customer service and technical support by resolving routine inquiries and issues
- Familiarity with a parts catalogue and automotive components
- Strong problem-solving skills to gather information and find solutions
- Maintain accurate records of parts transactions, including orders and deliveries
- Review and assist with orders, check part availability, and support other departments
- Collaborate with cross-functional teams and provide actionable insights back to clients
Requirements
- High School diploma
- Experience working with Automotive is an asset and preferred
- Proven experience in inventory management or a related field.
- Communicate effectively with various stakeholders in written and verbal forms
- Experience with the Microsoft Office Suite
- Must be flexible, detail oriented, organized, able to multi-task with a variety of different tools
- Problem-solving skills, detail oriented with an ability to work independently and under pressure
- Proficiency in fast-paced environments
- Eagerness to learn new technologies
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- registered retirement savings plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay 'early'
- Company networking opportunities with organized groups in various topics
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion
- Celebrations for various company events
- a range of other perks and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory managementcustomer servicetechnical supportproblem-solvingrecord keepingorder processingparts catalogue familiarityautomotive components knowledge
Soft skills
communicationflexibilitydetail orientedorganizational skillsmulti-taskingindependenceability to work under pressurecollaboration
Certifications
High School diploma
