Salary
💰 $90,000 - $100,000 per year
About the role
- Serve as the primary point of contact for assigned carrier customer accounts, building strong, trust-based relationships with key stakeholders
- Act as a liaison between customers and internal teams to ensure client needs are met and issues are resolved promptly
- Identify and pursue opportunities to grow existing and new accounts through upselling and cross-selling of Comtech’s 911 solutions and related services
- Manage and process annual contract renewals, ensuring timely execution and customer satisfaction with terms and pricing
- Develop and execute account strategies to align customer goals with Comtech’s offerings
- Provide accurate sales forecasts, track account performance metrics, and report on revenue growth and customer satisfaction KPIs
- Work closely with product, technical, and support teams to ensure seamless delivery of 911 solutions and identify product enhancement opportunities
- Stay informed about industry trends, customer needs, and competitive offerings to position Comtech as the preferred partner
- Quota-carrying role focused on customer retention, expansion, and satisfaction
Requirements
- Strong interpersonal and communication skills
- Proven ability to manage complex customer accounts and drive revenue growth through upselling and cross-selling
- Excellent negotiation and problem-solving skills
- Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite
- Ability to work independently in a remote environment while collaborating effectively with cross-functional teams
- Knowledge of 911 systems, public safety technology, or telecommunications is a plus
- 5+ years of experience in account management, sales, or customer success roles, preferably in technology, telecommunications, or public safety sectors
- Demonstrated success in growing existing customer accounts and achieving revenue targets
- Experience managing contract renewals and negotiating terms with enterprise or government clients
- Familiarity with 911 or emergency services technology is highly desirable
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent combination of education and experience)