Customer Success Associate
ExpertVoice
Job Level
Junior
About the role
- Responsible for day-to-day delivery of high-quality operational service meeting service level expectations.
- Work closely with Team Lead to ensure daily, weekly, and monthly goals are met.
- Evaluate customer data elements and develop a basic understanding of multiple processes within the line of business.
- Research, compile, and deliver work unit and individual volume, productivity, quality, and other statistics.
- Receive detailed instruction from Team Lead and perform day-to-day operational activities with minimal errors and within process-specific TATs and SLAs.
- Coordinate, monitor, and execute daily production of reports used in the work unit.
- Work with team leads to address work exception questions and coordinate with technical group to resolve simple problems.
- Reconcile assigned general ledger accounts.
- Revise and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
- Complete compliance trainings on time.
Requirements
- B. Com degree or equivalent
- Entry level to 1-year related experience in multinational business environments in India.
- Good communication skills in English for clear verbal and written communications to staff, peers, senior leadership, and onshore partners.
- Attention to detail in assigned work
- Ability to respond to and resolve simple to moderately complex problems by identifying and selecting solutions based on acquired domain experience and guided by clear policy and procedure.
- Flexible towards shift requirement and willingness to learn multiple tasks.
- Required to complete compliance trainings on time without impact to performance.
